U.S. HealthWorks Medical Group

I came in for a fit test for an N95 mask and things could not have gone worse. Reps had confirmed they had the mask and when I walked in surprisingly it could not be found. Came back over the weekend place was not packed was told 20 – 30 min for the wait it’s now an hour in. The US Health Works in Reseda is a mess, unorganized management. Zero stars for making me comeback and 1 star for location. Foul language present here as well.

I came in today for an N95 mask fit test. Everyone was courteous, prompt and very appropriate.

2 hours and a half for a drug test is insane. I don’t get the process because I see people coming in and they just skip you. Another person that arrive 45 minutes later for the same thing (drug test) was called in first. This is not professional.

Here for 2 hours. They told me my husband wasn’t allowed in the doctor’s office, but I’m pretty sure I have a right as it’s written in the office wall. I just got out of a horrible accident and they didn’t show any care that I would want someone with me as support. They also gave me the wrong information and told me to call the chiropractor and then I hear that they were supposed to call me. The nurse and PA was nice. But the PA didn’t really do a full assessment and talk to me about his recommendations. He assessed physical, but not mental.

Terrible phone etiquette.
My son needed attention. I called inquiring about his insurance eligibility.
I know they can be busy, so I didn’t really mind the 12 minutes I waited on hold.
BUT, when they finally transferred me, they couldn’t/wouldn’t confirm eligibility unless I had his id card «in my possession.» I gave them the name, address, subscriber # etc. but that wasn’t good enough. I asked, «can’t you confirm with your computer?» They suggested I bring him in, then they would let me know if they could treat him. If they couldn’t treat him using my insurance, I’d have to take him elsewhere.
?Who has time to drive around the city when we’re seeking «urgent care?»

I may have visited on a bad day but here it goes…
The day I came in (late Wednesday afternoon) was surprisingly very hectic. I was left standing there like a deer in headlights wondering what to do or say until somebody at the counter finally noticed me. I was here for a skin irritation which had been bothering me for awhile and wanted to get rid of it once and for all.
The people at the counter were busy but not smart-​busy. They were all over the place and took their time doing busy work while people were standing there checking in. The small lobby was filled with patrons and there were no place to sit or stand. Everybody had a noise cellphone and were having loud phone conversations. The waiting area was very basic with very simple and uncomfortable plastic chairs.
The person who checked me in had a slight attitude but I did my best to let it go. At first there was a problem with my insurance (they can’t locate it) and then the very long wait to see a doctor.
I must have waited over an hour for my turn and then another 30 or so minutes waiting in an examination room for an available doctor. When the doctor finally came in, he looked at my irritation for a split second and told me to get some ointment from a local drugstore. He was a nice guy but that split second diagnosis didn’t compensate for nearly two hours of wait time. That’s all he suggested and he didn’t even treat me. I was out of there within a minute after the doctor came in.
The service here was painfully slow and due to its’ location, the number of patients was incredible, even on a Wednesday afternoon.

I was there today to have some stiches removed. Parking was easy and free. sign-​in and paperwork went smoothly. An actual MD removed my stitches an explained a few things about my wound.
From the time I signed in at the desk to walking out all finished was about 1 hour and 20 minutes. Not bad. This was my first time here and I had to fill out a bunch of forms but I was reasonably happy with this place. (This was the main section, not the specialty area)

Worst place to be seen at the front desk lady is so rude when I ask a question. She told me to just sitting down be quite and wait. They cancel my appointments because the doctor won’t be available or something unexpected came up. They move my appointment times without my permission. Their just so rude and they make me feel so uncomfortable and they talk down I understand they don’t give a shit about me or my situation but at least treat me a human

The place is not too hard to find but be warned if you are using imaps to double check the address. Besides that, the parking is very large and thankfully they do not need validation! (At least during a Monday morning/​afternoon). If the parking gate is down they do validate the parking so make sure to ask before you leave.
When you get inside the place is fairly busy but the receptionists are really quick at giving you the paperwork. There is some wait after turning in the paperwork but nothing too stressful. I waited no more than 10 minutes, which for a walk in is pretty exceptional.
Once I got called inside, the doctor was very friendly and fast. I quickly did my business and left the sample with the doctor after signing and sealing it. He was very thorough but also quick at getting it done fast. I even asked him how long the sample would take to reach the employers and he gave me an estimated time depending on the amount of samples they have.
Overall for the brief time I was there, the service was fast and friendly. If I ever take another drug test I hope I get sent to this location again.

Jesus, the wait is long. Took more than an hour to find out if the insurance was eligible, then the wait to see a doctor begins. Good luck to those who come here.

What a low quality joke of an institution. Not only is the staff slow and uninformed but the their process and knowledge of their own service is horrible. I would recommend avoiding this place if possible.

I would give them one star but some of their doctors are knowledgeable. You’re wait with an appointment is 20 minutes and then you have to wait another 30 for someone to come see you in the exam room. If they have paperwork to give you, add another 15. Avoid at all costs!

Horrible. Not busy and I am the only one in the waiting room. I just waited for over 45min and counting… :(
Follow up from post…
I just got a superb care from the Nurse and the Doc. Service is excellent other than in the waiting room.

This is a review of the specialty department only.
If I could give zero stars I would.
The girls at the front desk are very helpful.
They are forced to double and triple book patients so the doctors are guaranteed a certain pay each day.
On 5 different occasions I have waited an hr past my appointment time so I reschedule and leave.
There are 3 specialists here and I have seen all three and had the same problem. The specialists only work certain days and times so your new appointment will be a month away.
I have called corporate twice. The first time I was told the doctor had an emergency. I called again today and was told to call the regional manager which i did. The regional manager told me to talk to the office manager. What kind of manager doesnt know that patients are waiting more than an hour? I guess I will receive another excuse when I do talk to her.
If your time is important to you do not come to this office.
They really should become a walk in office because it is pointless to have an appointment.

This place is horribly managed, poorly run, and has incredibly rude workers. The front office staff was sitting there and laughing/​talking about the tv show that was on while I stood there waiting for them to take my info. After ten minutes I asked for help and was given an eye roll and then told to wait as they were busy… 15 minutes later I was asked what I was there for. It took 2 hours to be seen and there were 3 people in the waiting room. When I was finally seen the nurse was rude. This place was an absolute nightmare. I would rather bleed out next time then deal with these people.

Was with my husband to get a drug screen done for work. He was the only person in the waiting area. It took like almost an hour for them to call him back to take a quick piss in a cup. Sloooooooooow! Not how i want to spend my Saturday! Not to mention they are very rude and seemed annoyed with anything you ask them.

RUDE.
SLOW.
DISORGANIZED.
LACKING STRUCTURE and EFFECTIVE SUPERVISION.
All their supervisors are always «In a meeting.»
Worst medical facility ever.
The receptionist in the specialties department is rude and obnoxious.
The «supervisor» Nora exhibits no sort of actual management skills.
Everytime I’ve scheduled an appointment with them there has always been an issue with my actual time. I ask for 11:00am and when I arrive my appointment was actually set for 10:00 or 10:30. Thus, I have to sit there and wait.
The only reason this place is in business is the fact that the have government contracts to provide medical services to law enforcement (Sherriff’s department, LAPD, etc.) Sad to say, this is what officers get for putting their lives on the line to enforce the peace.
HORRIBLE!

Very knowledgable staff

This is an office which performs the drug tests for the company I work for. It is located In Van Nuys on Roscoe Blvd. There is a large area for free parking (that’s a plus!). The exterior is lovely in a nice office complex with lots of shrubbery and flowers. Inside was much more stark, in comparison. The chairs were very basic and I don’t recall any real attempt to decorate.
I had called the 800 number as I was instructed for my company and was told that this location was able to perform the test that day. It was urgent that this be completed. I was also told that I could just show the letter to the front desk and they would scan the bar code. Since I was not at home when I made this call and wanted to go directly to the clinic, I opted to use the paperless method. I arrived at the clinic. Where the reviewers are getting that the staff is friendly here, I wouldn’t know. They are very business-​like and seem to be on the edge of annoyed with any interruptions to their work. I must say, they were definitely busy.
The place was packed! It is set up to be very impersonal and sterile. One of those «move em in and get em out» kind of places. I had my daughter and grandson with me (as I said, this was important to get done) and was told that it was a 45 minute wait for drug tests. Next, I was told that I needed to have printed out the letter prior to coming in. I would have been seriously irate, but I called the company and they faxed over the information after telling me, «I’ve never heard of any clinic not accepting the information off the phone». Strike one for U.S. Healthworks. That process took a few minutes as did filling out the paperwork. Once they got ALL of that, the 45 minutes started, I was told. Let’s just make that an hour and 15 minutes. Seriously annoying. I went up a couple of times to check that my information hadn’t gotten lost in the shuffle. I was told that it was there without anyone checking the first time up. Over an hour into the time frame, I went up the second time and someone checked and said I would be next. Hmmm. Wonder how long I would have been out there if I hadn’t bothered to make sure my paperwork wasn’t misplaced. Strike two!
Once I was in back, things went quickly. the bathroom for the drug tests had blue stuff sloppily poured into the toilet. It was ok clean, but definitely could have used a bit of sprucing. Strike three. The guy who did the test was nice enough and said he was overnighting the sample as I needed this completed quickly. I don’t know if that was done or not as I was not given any information after I left.
I can honestly say that I am glad I am not going back.

Horrible… loooooonnnggg wait for a 1 minute drug test for pre-​employment screening. I asked why it’s taking so long to get called-​in to pee in a cup, receptionist said there are procedures they need to follow. Things will go much faster if all the people who need to pee in a cup could just get it over with and leave the waiting area.