Waadt Appliance

Really great prices service is excellent. Been coming here for years my local neighbors told me about it.

I have been shopping at Waadt Appliance since I can remember and have always gotten the best service. I truly hate shopping, so I can call up and tell them what I want and they will deliver the exact appliance I need. When I need service, I can call and they have one of their service man come out and repair whatever I need. Thank goodness for this little store, they even remember me when I call. Try that at Sears.

Poor selection and people who work there who really don’t want to work there, instead of remembering that it is the customer who counts they have their mind on other things.

Our dryer broke and we needed to replace it.
We went into Waadt Appliances and were honestly prepared to spend up to $ 600 for a dryer.
Cesar greeted us when we came in and asked a few great qualifying questions to narrow down what kind of washer we have so as to be able to suggest the best dryer type for us.
After asking him a few questions he suggested that because we have an older washer we should get a dryer that puts out a higher level of heat. When we asked where are they and how much, he pointed us in the direction of a few used units they had that he said were great and would more that easily do the job for many years to come.
From the anticipated $ 600 plus down to $ 250 plus delivery for a total of $ 350.
Thank you Cesar and we will be back to buy all of our appliances with you and will let everyone we know that they too should come and see you.

For years I was loyal to Waadt appliance — I bought my oven, dishwasher, washing machine there — made many large purchases. But that loyalty is now over after I went there for a refrigerator, which didn’t fit into my space by about an inch. They took it back, but had no interest in helping me find a good one that did fit once they had my money. They told me there was only ONE possible model of refrigerator made in that smaller size, not available in black, and it was more expensive but of poorer quality — it constantly makes noisy clunks, which GE told me was «normal» for that model, and has rickety drawers. I was stuck, since they already had my money and wouldn’t give a refund. I have since shopped around and found plenty of models with the proper measurements — so they basically LIED when they said there was only one possible refrigerator of that size. I felt like they just wanted to get rid of me instead of getting me what I really wanted.

I made several attempts to email this company for a quote since they don’t post their prices online. All I get is an auto-​reply saying that someone will call me soon. Never happened! They don’t deserve my business!

Let me start by saying these guys are great! I first found them through a friend (referrals are always best) three years ago when I moved to the valley and got my condo… needed a washer dryer that fit into a small space… they worked with me and when the first one didn’t fit, was able to get a new one without any hassle or extra charges! AWESOME!
A week before Xmas this year 2015 my fridge died… I comparison shopped a bit online and then remembered Waadt… went into the store and found a great deal on a fridge… Cesar was able to help me make sure everything was smooth and easy… answered my questions and worked with me on delivery and around my schedule so I didn’t need to miss work!
You don’t find that with big box stores and as soon as I walked in, I was greeted nicely by he staff… I work for a smaller mom and pop business myself and understand the importance of supporting local business and local jobs that helps the local economy. You just don’t get that elsewhere. So thank you guys, again for a great deal and a beautiful refrigerator and I will always tell me friends looking for appliances, etc. to check you guys out first! A+ service!!!

I walked in at 4:50pm, Andrew asked how he could help, I said «In need a new refrigerator,» and he showed me the options. When we spoke about the size, I showed him the model number of the old one… and he immediately, without having to go look it up, knew exactly how large, deep, high, etc. All-​in-​all I spent 30 minutes there — picked out the model, arranged delivery the next day, and paid for it. I left and got home to enjoy a glass of wine and get some needed work finished. By the way, I bought a close-​out model and paid roughly $ 1200 — about $ 800 less than I had figured. Screw Home Depot, Lowes, etc. Give your dollars to the mom-​and-​pop stores that built America. Thanks, Andrew!

When the motor on our Frigidaire dishwasher froze after 4 – 5 years of use, our home contractor recommended Waadt, where he often shops. I wanted a KitchenAid replacement, as that brand seemed to be highly recommended by people I talked to and reports I read. And I wanted stainless steel interior and exterior. Called Waadt and talked to Cesar and he said he had one at a great price. So we went over and Cesar showed us the model and a few others but we stuck with KitchenAid. In two days, Larry and crew showed up and hardwired the new machine in with no hitches. Only did one Powerwash load on the KitchenAid so far, but it seems to be really good and quiet, and seems to have more capacity than the old Frigidaire.
I will say that Waadt beat Sears’ price on this model by a substantial amount. Also got a five year extended warranty for $ 99.

Needed a refrigerator repair a while back so I called & left a message, never got a call back. Called again & got the run around, so I gave up & went with someone else. Today I gave them another shot, called Monday for Cooktop repair, they said someone would call me on Tuesday, again no call. Today, Wednesday I called again & told them the story They laughed & said no wonder no one called you back, the technition is on vacation. I said is there someone else to talk to & they laughed again & said no. Terrible Customer service. Don’t walk away… Run!

I’m actually startled by the number of high ratings… unfortunately I experienced rather drab, discourteous service! So… I’m in need of a new washer/​dryer set… I’m came here looking for the great prices and customer service they advertise on cable TV… talk about bait and switch! I walked in to an empty store, both employees were much too busy on their cell phones to even approach us and even to greet anyone… whatever…so I walked around shocked at the high sticker prices! Again, both employees never even approached us about any Black Friday offers, any weekend deals, or any service for that matter, so after another trip around their showroom and receiving absolutely no customer service, I left.
I took my business and $$ to Best Buy where I purchased a new refrigerator and washer/​dryer set, the employees there were courteous, attentive, and patient, and alive.
So, Waadt, thank you for your lack of service, your cell phones are obviously much more important than your jobs. You can have all the attractive, glittery, huge, large painted signs on your windows, but none of that matters if your employees don’t give a damn of the very people who keep them employed, the customers.
Pros: Plenty of empty parking space, no customers, no long lines to deal with, but then again… read below…
Cons: rude, discourteous, inattentive employees
No wonder the big boys like Best Buy, Fry’s, etc are putting people like you out of business!

Thank goodness I found Waadts. My salesman Dave Donovan was GREAT. He was recommended by Carl at Mar Vista Appliance repair (btw also great). I used to buy all my stuff at Barrett’s in Santa Monica (family place open forever — my mom bought stuff from them, then me… now closed.) and I was dreading the Sears, Best Buy route. Have to say the whole experience was FABULOUS from beginning to end. He really got what I wanted and needed (I had a limited space issue) and sent me several ideas with great details via email. He was responsive and thorough. The delivery/​install/​haul away was only $ 60 (suck it Sears) and the delivery people were great (they even cleaned out the space where the old washer was… I mean WHO DOES THAT?!) All in all highly recommended. I will buy all my appliances from them from now on!

Needed to find new appliances for one of our rental properties. David helped me to find a range and oven the correct sizes for the home. I had searched other places but they did not have the right sizing in stock.
Waadt did and the prices are reasonable.
The appliances got delivered and installed 2 days after my call.
Abraham installed the new appliances and added the needed outlet quickly. He informed me of all the work and adjustments needed for the job. The new stainless appliances fit perfectly. Abraham did a great job!
The staff is very friendly and professional.
I will definitely use them again for our properties and would highly recommend them to anyone!

After the terrible treatment from Pacific Sales (please see my review) Cesar was so easy and great to deal with super smooth. I ordered they delivered installed and now I have a new washer and dryer. Pacific Sales take note at how its done. Thank you Waadt you made it easy.

I have not yet bought from them, but I had a problem replacing a refrigerator. I went to them because of their reputation in our condo complex and I was not disappointed. The manager, Bill, spent at least an hour with me explaining what my options were, consulted with their installation expert and researched the possibilities for me. Though I ended up replacing my fridge with a new model of my old one, I will go back there to purchase and service any other appliances I get in the future. It was great to find such an honest and knowledgeable retailer !!
Adina B

DH and I went to Waadt Appliance because of the shining reviews it had on Unilocal as well as its reputation for being a family business — really willing to work with customers. In the end, we went with a competitor because they beat Waadt’s prices and was able to honor a manufacturer rebate. Unfortunately we would be stuck with finding our own installer. Because we were impressed by the service we received at Waadt (in particular Cesar was great), we wanted to still do business with them. I called Cesar and asked if they could recommend their installer to us. He said yes, they can put us on the schedule even though we didn’t buy the appliance from them. I scheduled for a week out from my phone call and his specific instructions, which he repeated twice to me, was to call the morning of and find out the estimated time on the schedule.
Well, I did call on the day of at 8:10am and the receptionist did not seem to know what I was talking about. She patched me through to another salesman, Bill. He seemed to understand my situation when I explained it. He said he would page my number to the installer. The installer, Larry Nichols called me back and blamed Waadt’s system since he had seen my name on their schedule but no other information. He apparently had left without routing my job. I found the conversation unprofessional and I found him panicked and trying to blame everyone else for his mistake. He eventually relented and said he would make it around 4 – 6 if and when he came back to the store.
In the end, I hung up with Larry and because of his clear reluctance and total confusion about doing the installation, I called a different installer. Yes, the installer cost more than Waadt’s did, but my new installer came straight away and took care of the job even though it was last minute. In Larry’s favor, he did call me around 2:30pm and said he would be ready to complete the job. However, the damage was already done in the morning. For Waadt’s sake I would hope that if they choose to take an installation job, they would be more organized for the customer’s sake as well as the installer’s sake.

I bought a new dishwasher from here!
Great price and great customer service!!!
Salesman David was great!

After the debacle at H&M Appliances (mildew and roaches!), we decided to head out to WADDT to see their used fridges
Not only were their fridges cheaper, but were sparkling clean!!!
We ended up buying a fridge and they helped load it into our truck and helped secure it with zip ties to aid our crappy straps from Home Depot.
Best customer service and great prices!!!

I have purchased all of my current appliances from Waadt. The customer service is wonderful and fair… but this review is about the service department.
In the past when I needed service I have used a different company. Recently my refrigerator ‘s water dispenser stopped dispensing water. I called another service company and after 4 service calls, $ 300 and being told I needed a $ 600 door I called Robin and Abdul for a second opinion. Long story story… Robin took my lengthy message and said Abdul would call me. AND he did! Told me what to do over the phone, said I absolutely did not need a new door and then called me several days later to see if the problem was solved. I can’t believe he did this and never came to my home or charged me. Now that’s amazing service.
I will only call Waadt for service in the future. THANK YOU Robin and Abdul!!!

Great prices for appliances, sales people helpful. Customer service could be more proactive. Not the Waadt I grew up with as a kid. Vocabulary has been mostly we don’t I can’t I have to call back tomorrow. I have done nothing but to go out of my way patronize local business. I can go to home depot to get this service plus get no payments for six months.
I updated this review because Bill one of the managers contacted me right away via Unilocal!to find out what happened. Bad timing on both sides, friend with truck ready to pick up right before closing, lack of clean skivvies and hot weather made me a little heated. Bill saved the day with his message to me. Still a FAN!