Alan Webb Chevrolet

If I could rate this with 0 stars, I would.
I bought a brand new vehicle recently, which was an amazing experience. Upon my purchase, I included the «Lube for Life» deal, I thought it’d be great not crawling under my car and changing my own oil.
However, when I called Alan Webb Chevy service to schedule my first oil change, my thoughts of this place changed. Dave (in Chevy service) is very vague and incredibly rude. He acted as though he had no time to be handling calls and scheduling appointments. Being that I used to work for a large dealership, I know how busy it can get and how stressful a service department can be at times. However, working in customer service I also know that you can not allow your stress to come through to the customer over the phone or in person. I’ll be taking my vehicle elsewhere for service or better, doing it on my own!
Love my new car, hate the «service» given by the service department!
**Note to Dave: Don’t be so grumpy! SMILE while you’re talking, your smile will shine through the phone and you’ll be a little more pleasant to speak with!

They had my Tahoe for 4 days got it back filthy! Had to ask for a wash then was told it would be a wait why would you not wash the customers car it was spotless when dropped off ! At least they fixed my Tahoe the second time I took it in ugh ! 26 days later broken again never fixed !!

Bought the oil change deal where they do the oil changes for the life of the car. First time, they cant screw on the oil filter so my driveway is now full of oil. Took 2 days and at least 5 phone calls and major attitude from the staff there (snippy, no calls returned more than once, even to the service manager) to finally get it looked at. Just to get it looked at! Yep, surprise — the oil filter was not tightened properly. They billed the warranty! I don’t mind mistakes. I really hate nasty phone staff and well, incompetence with an attitude. why must it be so hard to get an appointment, and just to fix their mistake?

The sales person I worked with was cocky and pushy. I asked the sales manager for help and he was defensive. My first trip there left a bad taste so no thanks.

Went in to look at a used Volt, ended up getting a brand new Sonic. Good deal, great communication, everything above board. Had a minor issue with the car delivered (and sold) without a sunroof as expected — they took care of it in less than a day, no out of pocket $. Definitely would recommend these guys to anyone.

Brought my Chev tahoe in for A/​C analysis and service as were leaving for Southern Ca and needed to assure an operable A/​C system due to expected high temps expected while traveling. Charged $ 221 and said everything is fine with A/​C. Left 2 days later and A/​C went out/​non –operable. Most miserable trip of my life with 105 – 107 degrees on I-​5 South. Arrived in So. CaL. Had another Chevy dealer check the A/​C and said the compressor was leaking oil and needed to replace A/​C compressor. Pd them $ 130.00 just to check out the problem. Spoke with A.W. and told them because of their incompetence and the misery put upon me by their failure to reasonable find the obvious leaking A/​C problem they should refund the $ 221.Alan Webb refuses to refund the $ 221. Am now in process of suing them. I wouldnt have them put air in my tires.

I brought my car in for service for a recall and my service agent Michael Bonney took great care of me. When my car wasn’t ready he knew it was my only vehicle and got a rental car for me. The recall was repaired but three days later my car started giving me the same problems as it did prior to the service. I called Michael Bonney to let him know and immediately had me bring it in that same day. Chevy held it for a day to diagnose the problem and also provided me with a rental car. Unfortunately they weren’t able to detect why it gave me the same problem but Michael Bonney said if it consistently happened again to call him and he’d have someone check it out again. After that day my car hasn’t done much of the jerking that it did before bringing it into Chevy. My overall customer service experience with Michael Bonney was satisfied!

Great place to go! Best PRICING! NO games! If you have an issue just call and ask for help…
This place goes the extra mile. they are very busy and parking is hard to find but maybe that is due to so much business?

The parking situation and trying to physically get a vehicle in or out of this place is a total cluster.
At Ford across the street if you get a call that your vehicle is ready you can just pick up your keys unless you have questions. Here you have to wait for a service guy which can take a bit… good thing Will my service writer is a great guy to work with.

Sales guy was great, everything after that was pure hell. Long story short, don’t go here unless you like to fight in court. I wish I had listened to the other bad reviews. So bad.

i went to this dealership to look at a specific vehicle. sales gal seemed terrific, but they lied to me. I told them upfront, I had awful credit (due to economic downturn in 2008). I made it quite clear that I did not want my credit run a bunch of times. They said they’d do a «soft check first», «won’t show up on your credit report…»
Just checked my credit report and they put it through NINE different banks/​lenders. NINE! give me a break. Had 30k cash to put down on 36k (because of tax and fees) vehicle. Oh and they offered me a whopping $ 1500 for my 2002 Z71 4×4 suburban (how generous) Nothing off the vehicle I was interested in-​nothing. Ended up getting similar vehicle for cash elsewhere and less dollars from private seller.
I will never go to this car dealership again and will certainly steer everyone I talk to away from this dealership. I should have known when manager would not look me in the eye that I should not have been there…
Nine times??? Ridiculous and not helping the credit score… I’ve never enjoyed going to car dealers and each time I go, they just re-​inforce my dislike for them…

I want to comment on a certain person in the Service Department, His name is Will. I have two cars that needed recall issues done. I made an appointment for one on a Wed and one on Thursday, thinking, I will take my daughter to work and be late myself so we can get these done. I took in my car and they called about 10 am and said it was done. I happened to get off early that day and took in the other car expecting to pick it up the following day. I asked Will if there was anyway it could be done that day as it would save me from being late to work. He said he would try but wouldn’t guarantee it because of part of the dash having to be taken apart. Imagine my surprise when I got the call saying that my daughter’s car was done the same day. I really appreciate Will and how he managed to get the work done so quickly. I don’t know about their sales team, but Will is an asset to their company. Thanks, Will.

I didn’t purchase my chevy here, but I brought it in for an issue. I figured that I would have to sit for several hours waiting on it, but they had someone take me home so that I wouldn’t have to sit in the waiting room! I was super happy about that! And they fixed the car promptly and I wasn’t charged since my car was still under warranty. They did great!

Since we’ve purchased our 1^st Alan Webb Chevy, which was about 4 years ago. We haven’t gone elsewhere. Gilbert also works exceptionally hard to find exactly what we want, and if they don’t have it, he’ll track it down and have it brought to the dealership. Gilbert has been our go to Chevy guy, and always keeps us in the loop on upcoming vehicles that he knows are our style. Dave, also makes signing and understanding the financial side easy and quick, and we usually leave with a payment and interest rate that «WE WANT.» Dealing with Alan Webb Chevy has always been an excellent experience, we’ve even referred others to them and they would say the same. Great Job Alan Webb Chevy, Keep up the good work! Gilbert, we’re coming for that SS Camaro!

I had a great experience at Alan Webb Chevrolet. I purchased a Blue 2014 Spark. The sales associates are friendly and experienced.

This is purely a review of the Sales team and my sales experience. I saw they had bad reviews on Unilocal,but good reviews on
, so I wasn’t sure about shopping here but I tried anyways.
To summarize my experience, I was trying to buy a new 2014 Chevy Volt from out of state. For various complicated reasons, I ended up trying to buy one Alan Webb. I had 4 phone calls with Jamie and a total of at most 30 mins of talk time. I was very serious about buying a car and after a few initial calls and questions on Saturday, Jamie said she would get back to me with the answers. She called me 5 mins before they were about to close and provided me the details I wanted. I was satisfied up until this point. During this last phone call, I offered $ 750 below what they were asking. She said she would ask her manager and get back to me the next day. The entire day Sunday, I did not hear anything. Monday, nothing. So Monday afternoon, I emailed and called Jamie, but no response.
My first thoughts were that this could have been one of the simplest sales she could have made (4 phone calls and 30 mins, I didn’t even see or test drive the car). However, she blew it by not even calling me back and not even providing a counter-​offer. I didn’t give her an ultimatum on the price, I would have expected a counter-​offer if my price was not acceptable. However, from the lack of responsiveness, I have decided I will not buy a car from here. Yes, they have great prices, but if this experience is a sign of what’s to come from the sales team, then I can only imagine what the rest of the process would be like.

After assuring me that Washington state law REQUIRED vehicles undergo a THOROUGH inspection before being placed for sale, this dealership attempted to sell me a Mazda CX7 with a blown turbo and bad timing belt (needing a whopping $ 3300 in repairs) for well above «Clean Retail» book value.
When I had the car inspected by another Mazda dealership they discovered the repair issues, along with the information that the manufacturer’s warranty had been voided by the original owner. This being a matter of record with Mazada USA I found it stretched credulity to believe — as they told me — it had simply been «overlooked»
After trying to hustle me into a MUCH more expensive car, I finally told them I wanted to rescind my contract and get my car back (which they claimed needed to be sent to auction for it’s poor condition) however, by that point they had ALREADY listed it for sale at WELL over it’s value; given that it wouldn’t pass emissions testing and to sell a car in that condition is ILLEGAL, I was fairly appalled
Finally, when I checked the website the following day, the faulty CX7 was back on offer at the same price they had attempted to sell it to me. It was immediately apparent my suspicions were totally confirmed and they had willfully CHOSEN to «overlook» the information about the car’s catastrophic mechanical flaws.
This dealership clearly has no compunction about gross deceit and should be avoided at all costs.

After the AC went out on my 1 year old car with less than 9,000 miles on it I was surprised. Being that I purchased the vehicle brand new from Alan Webb I definitely felt they would take care of me. After taking it in to be diagnosed they said a «rock» broke into the condenser while driving and caused the issue. After research I found that my vehicle issue had been experienced by others and was an ongoing issue for the 2012 – 2013 build years.
After repeated attempts to speak to the manager and even going through Chevy customer service they would not return our call. Chevy customer service told us they could not get in touch with the «manager», but we could try another dealership.
We took it to Ron Tonkin Chevrolet and they took care of it the SAME DAY! NO charge! The service Alan Webb offers to their customers is laughable and I will tell everyone NOT to purchase vehicles from them. We will take our business to Ron Tonkin.

My experience at Alan Webb was not a positive one. I had reached out to them based on an internet search for a 2014 Volt, a car that could have been procured in my home state of Oregon for approximately the same price but without the benefit of Washington’s Lemon Law.
Initial communications were good enough and I did make some changes to how I wanted to finance the car so that produced a little bit of change in the deal.
My sales rep, Mike Woods, while certainly knowledgeable about the car, on repeated occasions made promises he failed to keep and did not correctly disclose the full terms of my proposed financing.
Knowing that had a car I wanted I drove the 100 miles on a Saturday to pick up the car with financing in place. Once at the dealership it became a circus of folks that acted as if they had never dealt with a free and clear trade. Money in a check back to me took over two weeks to receive. With multiple false statements being made by several individuals about the status if said check.
Mike’s sole concern was that I give him a good survey so he could get paid. But a sales rep is only as good as his support staff. I completed the Chevy customer satisfaction survey as I saw the process unfold Mr. Wood’s sent me a text message to be to day that says: «I got your survey. It didn’t really affect me at all. I suppose that’s the reward I receive when all of my other customers are happy and grateful. You are my first bad survey all year. That speaks loudly about you. Especially since you lied on most of it. Is this a bad time to mention that next years Volt will achieve almost twice the electric mileage for less money?»
When people ask me where to buy a car my first answer is «Not Alan Webb».

I brought my vehicle in for repair. The estimate seemed high so I checked other dealers and did some online research and found this shop to be almost 100 dollars too high. When I presented my findings to the service writer, she said that it was the tech’s fault, he gave her the wrong labor amount, so sorry. So my money is not worth being careful with? I can’t get an accurate fair estimate from someone that is supposed to know their job for a straight forward repair? There are only two explanations, one is that they tried to rip me off, the other is incompetence.
I had the repair done for the proper price, but when I picked it up there is a 20 dollar «shop fee» on the invoice. Everybody pays it I am told when I asked. It is to dispose of old parts. Well give me back my parts. No, it has a core value. So I am paying to take away a part that is valuable? Why does everybody pay this arbitrary fee that is ill defined? I gave in a paid, but I never will again! Give me an invoice for what I am paying for and then I will pay it. I am not paying any more «fees» for something I do not receive. I am not a cash cow, I will pay a fair price, but I am tired of being constantly pick pocketed.
This dealership shop is just another example of the mentality that when you are getting your car repaired you will just pay anything, and so they might as well get what they can out of you. I will not go back here, ever.