Bank of America

The branch reliably took our mortgage payments when we needed them, too. They attempted to provide good service by suggesting we come in and talk to them about refinancing. Ugh… they were not knowledgeable about the process and the time I spent resulted in them asking why we thought we could refi. «Because your staff told us they thought we could,» we replied. «I’m sorry there’s really nothing we can do for you.»
Beyond getting the run around, I’m hugely put off by the amount of bullet proof glass they evidently need in this bad??? part of Vancouver. My new financial institution in Portland is friendly, knowledgeable, and need no such protection.

Let me begin by stating that my husband has banked with BofA for over 20 years when they were named something else. I was added as an authorized signer on his account when we got married 7 years ago. With the recent added fees (extortion) and fine print, we finally decided it wasn’t worth the hassle of paying fees for ALL accounts which were FREE at one time and closed 3 of 4 of our accounts. I left the business one open because it had no associated fees, EVER.
With the recent consumer info statements, this changed. I really don’t feel that I should have to PAY for the ‘privilege’ of having a bank account with them when in our modern era, it should be free.
Long story short, when I went to close out the final account, I was made to wait 35 minutes. The manager refused to help me, saying «I have other things to do.» There was a number of things I would like to address:
1. You don’t have to talk to a ‘desk person’ to close out an account. You can do it at the teller. Tell them you want to withdraw everything and close it.
2. No, you don’t have to sign anything. You will receive a notice in 10 days confirming this closure.
3. NO, it does not go on your credit report.
4. I had to go BACK, this time to a different branch, to make sure the account was closed TODAY. I could have saved myself a trip if I had made sure the teller coded the account «CLOSED».
5. They will no longer ask you «why». The staff at the downtown Vancouver branch is nice enough, but is seems every other branch they are clueless.
I made this review so others could be informed consumers as well. For the record, we now bank at a local credit union and have received nothing but superb service and kind treatment.

Must move all accounts! I have banked at this branch for 20+ years. I have 4 deposit accounts here. Last Saturday I deposited my paycheck in the ATM. A hold was placed. Fair, no problem. It’s now Tuesday and they won’t remove the hold. I don’t have a history of overdrafts or depositing bad items. Come on. What kind of customer service is that!

I’m obliged to review this branch simply because I had the weirdest experience here ever.
It was a Saturday afternoon, and I decided to stop here on my way home. See, I’d just sold my car to my dear old dad and had a sizeable check on me that I wanted to deposit. So I fill out the necessary slip, wait my turn and step up to the counter. The teller types away, puts in my info and then takes a look at the check. Stares really hard. Looks at me. Looks at the check. And then asks:
«How sure are you that this check is good?»
Uuuuuuuuh what? Well first off, the last name on the check matches MINE so you’re asking me if my dear old dad writes bad checks? Second, pretty dang sure it’s good but isn’t it YOUR job to see that? Or there’s something in the systems that prevent someone accessing funds on a check that hasn’t been cleared? I don’t even remember my response but I do recall walking out with a very perplexed face, nearly all the way home actually and thinking WTF.
PLUS Washington accounts don’t work well in any other state at all. Having a WA account in Oregon is a hassle — and they always tell me to close my 10+ year old WA account and open on Oregon one. Why in God’s name would I open a new account with my same bank? Pfffft.