Budget Car Rental

I will never return to Budget as a customer. I walked into the Vancouver, WA office on August 14^th at 4 pm to cancel my reservation for August 17, 2015 and the woman supposedly cancelled my reservation. Two days later, I got a reminder from Budget to pickup my car. I responded by cancelling it AGAIN. Despite the fact that I went out of my way to go there IN PERSON to cancel my reservation they charged me a $ 10 cancellation fee. I will never go to Budget again. I usually go to Enterprise, they have great service, they pick you up from wherever you are, they answer their phones and are responsive, especially the one at Vancouver mall. No other car rental agency has NEVER done this to me regardless of how short my notice is. This is an absurd rip-​off. I cancelled my reservation 4 days in advance and they have the nerve to charge me! They have absolutely no justification for stealing my money! Avoid this place like the plague. If I could give them a zero or negative 10, I would. I will never rent from Budget again.

If i could give them ZERO star, i would. They are simply HORRIBLE in every sense of the word. I was in Vancouver to help a family member move. We had reservation for a 24′ truck so we could do one worst case two loads. We showed up at 8:30 when our reservation said we could show up. We were forced to wait 45 minutes to be told that our truck was not back yet from the last person that rented it. I asked why they didnt have at least TWO trucks he just looked at me. He told me he can get us a 16′ truck which based on my math would have taken 3 – 5 trips instead of 1 – 2 (which with mileage cost us more money and in hindsight i was dead on). we opted for the 16′ because frankly we didnt have a choice. Next issue is he tried charging us the full regular price not the online special price which is $ 10 less per day, i had to fight with him on this. Lastly, he told us we had to have it back by 7:30am the next day (not the typical 24 hours because we made the reservation online) I was rather upset because they normally do 24 hours from the time rented and we had already been there over an hour… I asked for his manager’s business card. During this whole process he took not 4, no not 5, no not 6 but 7! SEVEN! freaking phone calls stopping what he was doing helping us get our truck. Another 30 or so minutes later we FINALLY leave.
Truck was okay other than the cigarette boxes & butts & bird crap in the cabin and sunflower seeds everywhere… so no the truck was terrible. To make matters worse because the last person obviously created a smoking party in the cabin we couldnt use the A/​C because i would go into a allergy fit. Keep in mind it was over 90 degrees when we rented it! Truck was mechanically fine other than the power steering pump was failing or it was low on fluid.
We return the truck uneventful. I told him about the power steering and how it squealed while spinning steering wheel and was VERY labor intensive, he argued with me saying that all trucks do that… *sigh* We go back in and another 45 MINUTES LATER! we had to leave without a receipt because supposedly their computers were down and he would tell me what was taking so long. I gave him my fax number to fax me the receipt. I was extremely angry at this point, so i pulled out his bosses card and dialed the number… the kid stops what he is doing helping me and answers the phone!!! I was over the top, I asked him to call his boss he refused. I called corporate filing a formal complaint and asking for a call back from the regional manager it has been 3 days with no call back.
The next day I get the receipt and they charged me a return surcharge fee of an additional $ 10. REALLY! I had to call them again and wait for them to process that. I asked them to fax a new receipt, they never did.
So like I said in the beginning avoid this firm like the plague!

E side of NE 72^nd Dr. just S of NE Andresen
I wasn’t a fan of this location at all which actually led me to stop renting from Budget Car Rental all together.
They put at least a $ 250 hold on your credit card even if your total is less than $ 250… this isn’t really a complaint so much as an observational comment.
They use Experian to run checks on your credit, so whether it is good or not Experian can lock your ability to use any of your cards whether it is your debit or a credit card.
They are the same company as Avis.
The guy working kept referring to me as «my friend» yet wouldn’t even let me borrow a charger for my own GPS… instead insisting that if I want the charger then I have to pay to rent the entire unit… GPS, charger, and case… if I was truly a «friend» he would have just let me borrow the charger. I returned everything a couple of days later as I picked them up.
The total was considerably more than I had anticipated.
I’ll never use Budget or Avis again. I went to the Avis at the Vancouver Mall and was not particularly happy with that experience either.
You’ve driven right to the «Black List!»