Columbia Motorcycle Harley-Davidson

Dropped in so my buddies could pick up a shirt and some other parts. Super friendly guys working there and no attitude (I’m a Victory rider). You can tell they just love motorcycles. Great place.

I was surprised to see this dealership rated at 4 stars. Then I looked and saw that there were many one star reviews hidden from view.
I’ve lived in the area for 30 years and have bought numerous new Harleys over that period of time. To be kind, Columbia HD has never been all that interested in my business which I suppose is fine. There are other dealerships to buy from.
They will not quote prices other than MSRP over e-​mail which again is fine. I purchased my 2014 Road King elsewhere based on the exchange of 2 – 3 e-​mails. Columbia has been pretty unresponsive when it comes to discussing trade-​in allowances. What they want, I guess, is a straight sale, no trade and they do the financing.
I’m a serious buyer and I don’t screw around. Offer me a compelling deal and you’ll make a sale. A cash sale. Columbia, in the several times I contacted them on prices were SIGNIFICANTLY higher than most everyone else I talked to.
I’ve had warranty service done there and the shop seems fine. The service manager has been good about scheduling me in and the Techs seem to know what they are doing. No complaints although I haven’t used them enough to really comment on how good or bad they might be. They very well could be fine.
However, I was informed that even though I am an Oregon buyer, their labor rates are taxable. So that pretty much puts them out of the competition if I need tires and other routine maintenance done.
In the showroom I’ve been treated with arrogance and indifference. I’m surprised the place has been in business for as long as it has. Buyers definitely have better choices locally!

Got a nice bike for a reasonable price. Service department does good work. Staff is friendly. Only problem I had was getting my add ons done. Had to make a total of 5 return trips to get a sissy bar and some passenger for pegs mounted, while listening to HD corporate get blamed. If not for this, 4 maybe 5 stars.

Bought my FatBoy here in 2002. Sales department was awesome. Had lots of accessories added and service had it all done when promised.
A few years later I had to take it back for warranty service and after major repairs, only $ 50 out of my pocket.
It’s the only local dealer I shop at.

We bought our new Harley here recently. We were discouraged because our hometown Harley dealership couldn’t get their hands on the bike we wanted, even though they searched diligently.
We began to call other dealerships… in fact, every single one in Oregon. We worked our way up north into Washington and eventually connected with Columbia HD. We found our bike! We were so excited! We were given a great deal and on top of that, they worked with us to get all the parts and accessories we wanted, again at a very fair price.
The only hitch we experienced was in the motor clothes dept. which is why I gave a 4 star, rather than 5 star rating. we ordered a LOT… and we were (broken record here) given a VERY fair deal on our purchases. The problem was dealing with the manager of motor clothes, she is not the most pleasant person to work with and when we ran into difficulty with one particular item, I felt as though she dealt with me like a child, scolding me for something that was not a problem caused by me, but by the lack of their departments not communicating with one another. No one appreciates dropping over $ 35k and being treated like a child. On the other hand, all the other ladies we dealt with were helpful and friendly. I probably won’t be cruising up to their dealership to buy clothing because of this and will buy accessories locally, where we have been treated graciously.
Overall, nice dealership to purchase your bike from.

** I write this from the angle of a customer interested in buying Harley-​Davidson merchandise and not a motorcycle. **
My mom and stepdad are die hard Harley riders so it’s an automatic Christmas present to buy them something with the logo or a unique dealer logo. The merchandize manager was so HELPFUL and helped me pick out schwag within my (tiny) budget. I spent $ 14 and they even gift wrapped my purchases with HD wrapping paper.
It’s not the largest HD dealership I’ve ever shopped but the customer service was largely excellent.