Dick Hannah Dealerships

We bought our car a year ago. It was used but supposedly inspected there were issues that were found and needed to be addressed before we left the lot. We were told they were fixed and all they did was reset the engine light. We have been back and forth for over a year with no resolve. Took to another dealership and they found and told us all the issues. We went back to Dick Hannah and now they claim those issues were never there. Complete scammers.
Do not buy here !!! I only wish I read these other reviews first

In 2008 I bought a car with a couple thousand miles on it. I go to trade it in five years later and apparently it was in a wreck before I bought it. I went to dick Hannah and they pretty much said, sorry. You should have asked for the carfax report when you bought it.

Don’t do it. Don’t buy a car from these guys. They did everything they could to screw us.

My girlfriend and I bought a vehicle from dick Hannah 6 months ago. The buying experience was pleasant. We ended up buying a hyundai Santa Fe 2010. Our only concern when buying the vehicle was that we may need a bigger vehicle soon being we were trying to have a baby. The sales man ken assured us more than once that when we are ready to trade the Santa Fe in, we would not only get a better deal but the trade in value would be by the blue book. He stated the the blue book value was 16,500. 6 months later my girlfriend is pregnant and we need a bigger vehicle. So I call the truck center assuming ken was telling us the truth. Ken does not work there anymore so I spoke to the sales manager Sammie. I barely put any miles on the vehicle but they brought the value down 6,000 and told me they couldn’t work with me because there was not enough trade in value. After that, they stopped calling me back and would not even try to work a deal with me. These people are rude and now I’m stuck with a car that does not fit all my children. They will say what you want to hear to get you out the door. Buyer beware and make sure you do your research before you buy a vehicle from these scum bag car dealers. These guys make car sales man look bad!

This review reflects our experience with multiple Dick Hannah service operations and one interaction with sales.
We started servicing my wife’s Honda and my Jeep at Dick Hannah. They did right by us for the most part, although a couple of times we had the sense they were charging more than necessary. We tend to use the dealers for service, so we’re accustomed to that and feel there is somehow value in getting OEM and the implication that the auto company stands behind their work. Dumb? Maybe, but whatever, I don’t know much about cars, so its easier this way.
We were happy enough that when we got a Costco quote on a VW from another dealer we decided to give Dick Hannah VW a chance to match it. We also happen to prefer dealing with local businesses and we decided to support our own Clark County company. What part they did not understand about the fact that we had a deal under invoice to order a car from the factory and were quite prepared to wait a few months to get the car we wanted, I don’t know. But the upshot was they made us come in and wait and talk and BS for an hour and a half, only to make an offer $ 4000 ABOVE INVOICE. Look, you could have just saved us all time and been straight up front. I was.
A couple of months ago, the Passat we bought across town blew a headlight. This is a known problem with the vehicle and is usually covered by applicable lemon car laws and most car companies try to do the right thing and fix it at their cost. Dick Hanna gets reimbursed by VW for their effort.
Its not so much that they tried to charge us $ 500 to repair a factory defect and justified it by saying we were a week or two past the warranty period, but rather that they kept arguing with me when I called corporate headquarters to let them know that their service people were trying to rip me off.
Apparently, according to Dick Hannah, I am an idiot who knows nothing about how the car industry works, I lied about relatives working at the national level with US auto companies and that I should be ridiculed about making my accusation.
I am a C-​suite executive. I know stuff happens and I know management sometimes has trouble enforcing their sense of ethics across an entire company. And sometimes they are not capable or simply disinterested in walking the talk. It is unfortunate for Clark County’s economic development that I see problems at the highest level of the company’s culture that will go to the heart of their ability to grow and survive in the long-​term. Sorry dudes, hope you enjoy this review, written from another dealer’s service bay where we now service all of our cars.

I left this place over two and a half hours ago and the anger and animosity just keep growing. If you enjoy the back and forth haggling over the value of your trade in and then to have the salesman come back and JUST NOT GET TO THE BOTTOM LINE, well then this place is for you. They are deceitful, dishonest and try to make you think you are getting a good deal when you are getting hosed! I was told that the rate I was going to get «didn’t matter» and that in the end, the $ 19,000 car was going to cost me over $ 25,500. Ya, interest rate doesn’t matter!!! Oh, and this was after my KBB valued truck of $ 8500, I was offered $ 3500 for… until they of course bumped it to $ 4500. I will never go back there and I suggest you avoid it at all costs!

So let me start off with the pointing out that if you are an OR resident do not stop in WA to get your car. It takes a whole bunch of work to get your plates and all of your information switched over.
The guy who helped get us set up with our new element was very nice and tried to sell us on the fact that their particular area does not focus on sales as the commision but instead on the feedback they get, funny thing is I have not been asked about feedback yet and it has been almost two months.
The down side is that after i was off the lot seeming to get any assistence with many any needs like license, paperwork, history, etc was almost impossible to some by, i am still waiting for information I was promised and it has been well over 4 weeks.
If you are in the market for a car and not an experience I say hit them up otherwise run.

Do not let this dealership sell you a car based on the «Customers For Life» Program. It is a racket. We love our car, BUT it is a Chevrolet (which the Hannah Group does not have a dealership for). Every time we have brought the car for repairs that should have been covered by the program, we are either told that they are unable to perform the repair because they are not equipped for Chevrolet vehicles OR we are «Just past the window of time for said repair through the program». Our car needed a MAJOR repair on the upper ball joints. After inspection by a Hannah Service Rep. we were told the car was «Fine». I am SO GLAD we got another opinion… Again, most likely they did not want to deal with a Chevy. Most recently, we brought car in because there was a nail in the tire. Called first. Told us to bring it right in because it was safety issue & it was part of CFL Program. It took them 2 hours to tell us that the nail was a quarter of an inch outside of the covered area & they couldn’t fix it. BUT they could wash our car if we’d like… The car washes are horrible too. We will NOT be Dick Hannah’s «Customers For Life.»

I haven’t bought a car here, like the earlier reviewers, but I take my Honda to the Vancouver location for repairs and regular maintenance and have been quite pleased. The staff is friendly and efficient, and I always use the customer lounge to get some work done while I’m waiting for my car. This location even has its own café, so I can get a snack or change of scenery if I’m waiting for a longer repair.
Conventional wisdom says that going to a dealership for regular maintenance is more expensive, but I’m not a car person so I feel more comfortable getting the «official» Honda service. It’s also clear that this business is doing well and doesn’t need to try and sell me on service I don’t need.
Despite the other reviews here, this will probably be my first stop when I’m ready for a new car. I wandered over to the sales area one day out of curiosity, and the salesperson I talked to seemed totally straightforward.

Horrific company — go to Citysearch and look at any one of their dealerships to see how they spam the *daylights* out of that place.
Notice how every one of their reviews mentions which salesman they used, and recommends them? Coincidence? And have you ever seen so many 5-​star reviews?
If you go to see them, that’s the sort of people you’ll be dealing with.

If I could give it no stars I would.
We went to Dick Hannah in Vancouver and had THE WORST experience I’ve ever had at a dealership. The salesperson was AWFUL. She came over to us the second we got out of the car and started talking to my boyfriend about his car. Asking questions, etc. Had a whole conversation like I wasn’t there. The whole time, her behavior bordered on flirty.
He said that I was buying a car, not him. She looked at me once
and then turned to him and continued to ignore me.
We said what I was looking for: 2006 or newer, automatic, around $ 10k.
She took us to a 2005 car. I said no, 2006 or newer. She acted like
that was an impossible request (um NO… I’ve spent WEEKS looking
online and I know there are cars out there in my price range and year
range). She tried to pressure me to use their financing (which is
nothing new) and I just said no.
She said she had something at a different lot so we started walking
across the street. We got there and she showed me a $ 16k car. I looked at my boyfriend and said, «Let’s go. They don’t have anything here.»
She immediately got an attitude with me and commented that she doesn’t know EVERY car on their lot (isn’t that her job??). I said, «No, I
have no interest in seeing any more cars. You have not listened to a
single thing I’ve said. I said I want a 2006 or newer car and you showed me a 2005. I said I wanted it around $ 10k. You showed me a $ 16k car. You aren’t listening to me.»
She had even more of an attitude and said that in my price range I
won’t find what I’m looking for. I said «I’ve found dozens online.»
She asked if it was from individuals. «No, at dealerships.» She was
such a b*tch! I was just really f-​ing tired of being treated poorly.
So we left. I stormed out and we left. It was awful. DO NOT GO HERE!

Absolutely horrible! The service was terrible. It took a total of 5 hours for us to purchace a 10,000 car and the car dealer didn’t know a thing about what we were looking at, even after I had talked to him on the phone prior.
While waiting two hours for them to approve our loan, they tried to rip us off with an 8% interest rate. We had already called our bank and had us approved at a 4.5% interest rate, and was wondering what the problem was. They claimed that our bank was closed on the Saturday we were in the dealership so they had to go through another company and could switch it on monday. Once monday rolled around, we went into our credit union and found out that the bank was not closed at all, and that they had talked to the dealership and approved our loan. The dealership was putting us through a loan that did «deals’ with the dealership when people would sign up. They were making money off of us for the three days that we were on their loan, and although it was only $ 30 that we lost, the hours the we spent switching loans, waiting at the dealership, and arguing with the «managers» were much more valuable.
The finance department was rude and selfish. He made us feel bad about not paying for the warrenty (rip off) when the car ALREADY had one, and said «Well, don’t come running to me when your car breaks down on the side of the road.» Not joking one bit. He was impolite and made sure that we were aware the dealership lost money on the car we were buying, which to me was terribly unprofessional.
They also gave me the car on an empty tank. I don’t expect them to fill it, but at least give me enough gas to get home. It was ridiculous that after waiting for 5 hours they couldn’t give me $ 5 in gas. It only cost $ 20 to fill my Kia Rio, and they refused to do so.
I will not EVER be returning to this dealership, not even if it were the best deal in the world. Their service was BAD and I will make sure my voice is heard.
PS. This dealership does not even deserve a start, but because of the rating system on this website, I have to give them one.

The monkeys that work here need to learn how to lie better. It’s sad when you catch car dealers in a total of 3 lies during your visit.
See, I’m having car problems. I made the awful mistake of financing a new car before I moved to Portland, so a bank in Texas owns my car while I pay it off. The loan was not taken out in my name. This makes it highly improbable that I will be able to register and inspect my car in the state of Oregon. BOO!
I don’t even really need a car, thanks to the beautiful public transit of Portland. In a last ditch effort to trade it in for a new car (as opposed to outright selling it) I called up the friendly bitches at Dick Hannah. They said there was a huge chance they could get me a loan, trade in my car, and get me a new ride for cheap, a.k.a. lie number one.
Well they didn’t have much to work with. I wanted something for no more than 8,000, and if they didn’t have it, fine, I would go home in my piece. They really have figured out some elaborate stage shows to pull up in front of you to disguise the fact that they’re trying to double the profits on your misfortune.
Guy number 1: «See the problem is that the bank won’t issue you a loan unless you get a newer, more green-​friendly car. You won’t find one of those for less than 10K. I’m definitely sure there’s no way you can get a car that’s made before 2005, so you’ll have to work with me on that.»
Me: «okay, well if that’s how it works, then honestly I just can’t afford it. Thanks for your help though.»
*blank stares*
Guy number 1: «Well, let me go back to the drawing board, and see what the guys have to say.»
Basically I kept calling his bluffs; I was the ultimate poker player. It was like I had millions of someone else’s money and I could just piss it away and act like it was nothing. I felt like Daniel Craig in Casino Royale, minus the pure unadulterated hotness.
And I hate when business guys pretend like you didn’t just say something completely normal, understandable, and intelligent. I was completely sincere with those guys, and they ran from it faster than all my ex-​boyfriends combined. I wasn’t speaking Japanese, I was just very upfront and totally honest with them, and they just couldn’t stop playing the games with me.
Needless to say, I left in my comfy party wagon, and will never return to try to buy anything from these zombies.
Oh, and if you need a perfectly good conditioned 2002 Protégé, I will happily sell you mine for 3K.