Northwest Auto Body

Driving my little Kia Rio, I was at fault for a small fender bender, but had to have my whole front bumper taken off and replaced because of it. This was my first accident ever, so naturally, I had feelings of anxiety, guilt, and financial stress when filing my insurance claim and researching auto body shops. The staff at NW Auto Body, though, put me at ease and made sure I drove away happy and with my Rio looking as good as she did before the accident. My favorite part about this experience/​learning lesson was the fact that when the owner drove my repaired car up to the front for me to check her out, I let out an honest, and perhaps girly, shriek of excitement. He went along with my excitement and laughed with me as he gave me the keys. I couldn’t be more grateful for the great customer service given to me by the staff at NW Auto Body!

I have had three vehicles in this shop twice private pay and once insurance job. All three were excellent service and quality end result. These guys will get your car back and you’ll never know you were hit.

Thank you NW Auto Body!!! I went here to have my back bumper repaired due to a recent car accident and I arrived early when they opened and it was seamless. They had Enterprise there waiting to take me to get a rental and in 2 days my car was complete.
They have free loaners (Civic’s, I think) but they were out, would have been nice so I wouldn’t of had to pay the $ 20 a day for a rental and for a less nice car than a Civic but oh well.
Justin was very helpful. I was heading out of town so I would have preferred to have my car back on Wednesday instead of Thursday and they said they would see what they could do. I called Wednesday late morning and he said that it will be done by 5pm! I was so impressed! Reminder I took my car in on Tuesday morning!
They also detailed my car, vacuumed, cleaned the windows the whole nine which I appreciated. The bumper looks like new and I am so excited to have my car back in mint condition! Great referral from Allstate, thank you NW!

I recently had 2 cars repaired after freak accidents. I received a nice rental in the interim and step by step communication on the progress of my repairs. I would highly recommend.

This was my first experience with a body shop & Northwest helped make it an easy process. Their customer service is professional & attentive. The body work & paint blending & repairs are flawless. They detailed the inside & out & my car came back to me clean like a new car. & the work was completed in a timely manner. I would whole-​heartedly recommend NW Auto Body!!!

THIS is how a business should be run. Helpful, positive, informed.
But first, the setup:
We had a bit of an issue with Progressive Insurance and Enterprise Rent-​a-​Car. We were promised that Enterprise would meet our son at the repair facility with a loaner rental car. They showed up late, then told my son they didn’t have any cars available, then took him back to their office and demanded a credit card or money order before releasing the car. No way were we going to put or CC in front of the guilty party’s insurer, so we informed NW Auto Body and they said «hey, no problem… have him come him we have a car for him right now, no cc, no BS.
The repair and color match on our 12 yr. old Suburban was perfect.
Thank you NW for taking care of us, you have a repeat customer and our recommendations to anyone we know who needs your service.

This organization is a class act. I try to avoid crashing my car too often so I don’t really have an ongoing relationship with an autobody shop. I checked out Unilocal & Angies and decided to go here. Experience perfect. The ladies in the front office are awesome. They took the car right away and fixed it quickly. We were given a clean loaner and I was called daily on progress. The finished result was perfect, the car was better than before the crash. Highly recommended.

They had amazing customer service! I interviewed them and we walked the entire facility and after careful research used them to repair my jeep gran Cherokee. Had new hood, fender, light, and paint done in a week. I used Enterprise rental and they had me drop car off at their shop to save time. Even detailed my Jeep and I am very impressed with their service and workmanship!

I hit a deer at full speed, and while the car wasn’t totaled, it needed quite a bit of work. I was in the Vancouver area (not where I live) when it happened, and needed to leave the car there to have the collision repair done. Because of this, I needed to go somewhere that I knew would get the job done right the first time, and according to Unilocal reviews, NW Auto Body seemed like a good choice. Actually, it wasn’t.
To begin with, there was an obvious oil leak under my car when I went to pick it up. I inquired and they told me it was due to the engine compartment cleaner that they had to use. Okay. I got video of it since it worried me quite a bit. Next, the bumper was off on one side by ½ an inch. There were scratches on body parts that weren’t there prior to the accident, and they hemm-​hawed about it when I pointed them out. They had (a pretty obviously undocumented) employee attempt to buff the problem out, but it wasn’t going away.
I was pretty upset but I’m a busy man and cannot argue with these people. I needed to get my car and left. About 10 miles later, I realized the power steering/​alternator belt was OFF A TOOTH. If I had started to drive home to Seattle it would have ended in disaster with me stranded somewhere along the way.
To make a long and disgusting story short, the oil leak was these amateurs over-​tightening the oil pressure sensor on the passenger side head. What they had to remove that for is beyond me, but when they put it back on it cracked. In order to get them to work on it, I’d have to drive it down to Vancouver from Seattle, so I did it out of pocket.
Basically, if you have to rely on these guys to get it right, make sure you can be ON THEIR ASSES locally until they fix it.