Palm Beach Tan

They have in their lobby a big poster «30 day money back guarantee if not satisied». But they have in tiny letters in their plan contract that they deduct the cost of any used tans from that refund. My daughter went twice for the spray tan. She looked great the day after, but then the next day she looked like she rolled in dirt, she was all blotchy and streaked. So she called for the refund and was told she didn’t qualify. So I called and the manager told me they deduct the full price of the spray tans, which is more then the plan. So in other words, you only get the refund if you don’t use their services. How are you supposed to know if you are satisfied if you can’t use the services without voiding the guarantee? It’s a scam to promise a refund if not satisfied, then put a loophole in the contract so you don’t have to honor that promise.

My wedding was coming up in 3 days so I was super nervous how my tan would turn out because I never spray tanned before. The employees were super helpful and friendly and I was very satisfied with the results but it was a bit streaky between my fingers which I came in again the next day to get it fixed. Otherwise everything is good about this tanning salon. I would recommend it to other people

Went for a spray tan yesterday. The girl was quick and efficient. I was able to get 3 for $ 60. With it being wedding season, that’s a pretty good deal. Will be going back!

This place is awesome! There is so much good product and the girls are great. I wanted to tan so that I look and feel great and so far it’s working… there are so many good looking people with dark complexion and white teeth even! I fancy the diamond bed the most and I can even use my headphones. I don’t care what anybody says because I’m getting my tan on…

I had a package here a couple years ago so their policies may have changed by now. Regardless, I had a tanning package here and the only way I was allowed to get one was to have an automatic deduction and little did I know I would have to give 30 days notice in order to cancel (even though there is no contract). I have since tanned at much cheaper places with no contract just down the street. Palm beach is pretty and everything is new and it is clean, but their customer service and policies ruin that for me.

The only good thing I have to say about this place is that it is clean.
I wanted to tan for the summer before my sister’s wedding and when I moved back to Seattle for school in September I called to cancel my account and I was told that it was canceled. Then in October I noticed a charge from them on my account again, I called to see why they had done that and I was told that since I couldn’t prove that I had canceled the account (couldn’t remember the name of the person who helped me before) that they wouldn’t refund the money but that they would cancel it right away. THEN I noticed another charge from Pacific Beach Tan in December and called again to see what was going on. The girl I talked to (Erin the manager) said that everyone who works there knows that they are NEVER allowed to cancel accounts over the phone, but that she would cancel it now… uh doesn’t sound like you guys are very consistent in your policies. Anyway, she said that I could either come in and fill out a refund form or I could call the corporate phone line and someone would get back to me soon.
Another thing is that every time I went in there this last summer the high school aged girls at the counter would try to sell me a new lotion. There were pre-​tan lotions, after-​tan lotions, bronzing lotions, all of which they insisted that I needed in order to get tan in time for my sister’s wedding.
I do not suggest using this place.

I bought spray tans here and was not told that they had an expiration date! I went in after they had «expired» and their attempt at customer service was to do nothing. They took down my phone number because «only a regional manager» could address my issue. The regional manager never bothered to call EVER. There are LOTS of tanning companies out there with basically the same services to offer. The difference then is price, and customer service. Here, there is NO customer service. And this was such an easy opportunity for them to make a long-​term customer by a simple «save.» I’ll never go back.