U-Haul Moving & Storage at Andresen Rd

I was really leery of renting a Uhaul after hearing and reading horror stories. I had to move my large items from point A to point B, and none of my friends had a truck big enough for the job. I bit the bullet and reserved one online. I arrived at 7am ready to pick my truck up. The gentleman who helped me was the store manager. He went over the documents thoroughly and explained whom to call should I need roadside assistance. The truck was on and ready for me. The mileage had been documented incorrectly, so I ran back into the store to have it fixed. Driving the 15 foot truck was a terrifying experience for me. I couldn’t see a darn thing, and took out probably 3 curbs. Fortunately I didn’t hurt the truck or anyone around me! I was able to get all of my stuff in this truck and unloaded within a few hours. I took the truck back and even received money back because my estimated miles were higher than my actual. I would definitely rent from here again, but would probably have someone more experienced drive the truck :)

We have used several locations and this was by FAR the best. They were knowledgeable, and super friendly. Everyone we came into contact with was pleasant to work with. We had a great experience!

Countless overcharges on things I didn’t use, overtime on billing, completely scammed and robbed.
This place needs to be shut down. Never using U-​Haul again since this franchise is so very very bad.
Only Budget for us from now on. This is the shadiest business I think I’ve ever set foot in.

We needed a part for a trailer so we called to see if they had it in stock. They said they did, it’s right here on the shelf for $ 17. We said ok we’ll be there in 10min. We get there, couldn’t find the part on the shelf like they said. Another customer was in a screaming match with the employee so we waited 20min in line just to be told oh no sorry we don’t have that part. REALLY? We called ahead to make sure you did and you said YES it’s right here. WTH?! Absolute worst costumer service ever! Employees don’t know their products! If I could give no stars I would.

I thought U-​haul did a really good job. They are very detailed and send you lots of confirmation emails with everything you need to know. They were good when I left and good for the drop off. They were well-​organized and the people were very nice.
The only 2 reasons I didn’t give them 5 stars is they moved my drop off without my knowledge — I saw it on the invoice. It wasn’t a huge deal it was just farther out of my way. The other reason is I was going to rent from them again, and I saw the rates had been raised 50% for the dates I was looking at. I know it is because of supply and demand, but I wish the rates were more consistent. I ended up renting from Budget because they were much cheaper and back to the original price I paid with Uhaul.
But overall they are a good company and I had a good experience with them.

My elderly roommate had made a reservation the previous week but then had to cancel it. He thought he had re-​scheduled; however, he had got confused and we arrived to discover that he had not made a valid reservation after all.
The counter person (wish I had gotten her name) was incredibly gracious and worked with him to take care of the problem without getting defensive or accusatory.
I was very impressed by her compassion. I wasn’t privvy to the final price so I can’t speak to that — but the customer service was top notch.

They need more customer service at front desk. 1 person helping 10 customers waiting in line doesn’t cut their professional and quality of their business! Bad review I had to wait 1 hour in line while I had reservation made. And for most others are walk-​in. Which took 30min per person. I was the third in line and can’t believe how the 10^th person in line felt…

We called uhaul through a online phone # and scheduled to have a hitch installed, which was going to cost over $ 300, well we show up & they tell us they just sent their hitch guys home & that they can have their manager do it who kind of knows how to install them, but that we should reschedule. Why schedule the instal w/​a customer if there wasn’t going to be anyone there to do the work? Poor customer service & they lost our buisness

I had a mixed experience, but overall I would recommend them. In summary, U-​Haul screwed up but were able to provide a solution that made me was satisfied, even happy, with their customer service.
My experience: Rented a truck for one day of moving within the city. The vehicle was available and on time as expected. After a few hours, however, we realized something was wrong with the truck and didn’t feel safe driving it anymore (felt like the brakes but was something electronically faulty with the traction… or something). U-​Haul sent a replacement truck out to us while we waited at a gas station — but they did not give their driver sufficient instructions and she ended up taking an hour to get there. The second vehicle worked fine. When it came to pay, the very kind man behind the counter wiped off all record of the first (faulty) vehicle, so we only had to pay half the day’s use. Totally reasonable solution.

Wow. NEVER, EVER EVER EVER EVER go to this U-​Haul location. Better yet, NEVER, EVER EVER EVER EVER EVER use U-​Haul as a company. Try as hard as you can to use any other moving company out there, because no doubt they will be more honest than this company.
I moved from Vancouver to Denver in November 2011 and had a hitch, along with the electrical wiring installed in my car, so that I could pull a small trailer with all my stuff. First off, this whole process is prohibitively expensive.
A really nice U-​Haul employee by the name of Nanette helped my boyfriend and I attach the trailer to our car, and when we realized we had forgotten to attach the wiring, which we wanted to do ourselves, instead of to pay for, she helped us do that too. In the process, she BUSTED THE TRUNK PANEL IN MY CAR THAT HOUSES THE ELECTRICAL WIRING. There’s just no two ways about it. She was sincerely apologetic the for immense, window-​to-​floor crack she had caused in the trunk of my Honda Element and insisted we get the insurance information, because U-​Haul would pay for the repair. So we paid Nanette for her time and left for Denver thinking life was hunky dory.
I think you can probably guess where this is going.. .U-​HAUL CLAIMS THEY NEVER BROKE MY CAR. And now they won’t pay the $ 500 it’s going to take to repair my car. I will no longer stand for big businesses who abuse their privileges, take their customer’s money and offer no goodwill or integrity in return.
DO NOT USE U-​HAUL. DO NOT USE THIS U-​HAUL LOCATION. THERE ARE PLENTY OF OTHER HONEST COMPANIES OUT THERE.