Vancouver Tire and Auto

TL/​DR: This place botches jobs, doesn’t take ownership and acts perturbed when you call them out on blatant muck ups. Take your business elsewhere as they are sloppy to the point of risking bodily harm to yourself.
Brought wheels from my 68 Vette in here to get new cooper cobra tires. Price was VERY competitive. I now know why. First, I get the wheels back and they «left the beauty trim off so I could clean the wheels». How nice and thoughtful… except they actually did it because they placed wheel weights on the outside of the wheel and the beauty rings couldn’t actually go back on at all with the way they had balanced this. Ontop of that one of the wheels leaks down to flat over the course of three days.
So I bring it back. Balance it without wheel weights on the exterior of the wheel. There are a multitude of ways to accomplish this. I’ve worked with motorcycle tires a plenty. I get the car back, they’d mucked up the fact that the car has staggered wheel (IE: Larger rear wheels than front) so there’s two different tire sizes on the front and the back… botched that up. Tried to cover it up with a lie, «He only did one tire at a time!». Except no… they friggen didn’t and the mechanic owned up to it. Next up, the mechanic didn’t wear gloves and was obviously impressed by my car because I got to see everywhere his greasy mitts went to inspect various aspects of my car that had nothing to do with the tires. Lastly when discussing what was done to the leaking tire the employee admitted to removing the sticker that was originally left on the bead… obviously if you leave a sticker overlapping the bead it’s going to leak there!
To top it all off, they botched the re-​balance. I can’t go over 55 mph without the most insanely dangerous of shaking. I call them, obviously perturbed yet again that they’ve managed to screw it up again, and ask for a credit to take this somewhere else or take back to them and watch them to make sure they do the job right. Nothing, dude acts as if I’m out of sorts for having an attitude that they botched the job yet again, to the point I COULD GET IN A CAR WRECK.
Don’t go here. The risk outweighs the reward. If you get a good deal on tires get a further discount for no install and take the tires somewhere else for install.

Last time we were looking for tires we came here just to see if it would be better than Les Schwab or America’s Tire. We were happy with the pricing and service. After receiving another bad experience at Les Schwab we came here again, for brakes this time and once again we were very happy with both service and pricing. The gentleman that helped us upon arrival went above and beyond to make us feel welcome. We have a toddler that was not having a good day and he actually made the effort to make our child happy. They quoted us different prices based on quality and gave us all of our different options we could chose from. There was absolutely no pressure, the man even said he understood if we wanted to look elsewhere, but would appreciate having our service. We decided to go with them because they were cheaper than anything else we had been quoted. When we returned to pick up our car it was waiting for us. The man that helped us this time thanked us for shopping with them and it was one of the most sincere thanks I have ever heard. Next time I need tires or breaks I will be going here first! I definitely recomend this location!

I absolutely love this shop! After having MULTIPLE bad experiences with Les Schwab, I am glad that I found a shop closer (by a block, to be fair.) to my home.
Today was my first experience with a flat tire. Being 9 months pregnant, I did not want to go very long driving on a the spare tire provided. I came to the shop 5 minutes before they were going to be closing (completely unaware that they closed at 5pm, my bad for not looking before I brought my car.). The owner, being super understanding kept the shop open late just to switch out my tires so I would not have to drive on the spare. I think that they are super great, did not charge more than anyone else would, and very understanding. I will definitely be coming here to buy a new set of winter tires and when I need to get any tires switched out.

I called the shop this morning to check alignment and tire installation prices. They were friendly and said to come in, they had time and it would take about an hour and a half for the job. I came in at 10, they got my car on the rack immediately and started work. Then I met the owner, Gordon, who struck up a friendly conversation with me. I love going to a place that the owner of thie business is present and working alongside his workers. Vancouver Automotive is a friendly, family owned and operated business with great service at great prices. I will continue to patronize this establishment and I highly recommend them for their great service and professionalism with a smile.

Quality and integrity. I highly recommend this place.

Since this is a Goodyear store, I stopped by the store on a Saturday morning looking for 2 specific Goodyear tires for my Ford Ranger. Was helped by Gordon who informed me they did not have what I was seeking in stock but that they could be ordered from their warehouse in Eugene and shipped up to Vancouver and he could have them by Weds. Told him the following Saturday would be fine and I departed thinking the tires would be waiting for me in a week. Imagine my surprise and dismay when I arrived the following Saturday as I told Gordon I would and he not only didn’t remember and hadn’t ordered or received the tires, he laid a lame «I wasn’t here this week» excuse on me. Of course at that point he would be happy to get the tires in for me as quickly as possible, maybe even Monday afternoon! No thanks.
I headed off to Schwab and by happenstance stopped by Richey’s Tire Factory on Mill Plain just on the off chance they might have the specific tires I was looking for and lo and behold they did and I had them mounted, balanced and installed for about $ 40 less than Vancouver Tire was going to do it for and the job was complete in less than a half hour.
Do yourself a favor, if you’re seeking Goodyear tires in Vancouver, patronize Richey’s Tire and Auto and NOT Vancouver Tire and Auto.

The manager and employees are very friendly and helpful, but the owner seemed to lack any customer service skills at all. Extremely rude, not helpful at all. I would never go back. What a shame for his employees.

What I liked about Vancouver Tire and Auto is that I didn’t feel swindled. I didn’t feel like a salesman was trying to milk me for all I was worth.
For example, every time I’ve ever gotten new brakes I’ve walked out also buying new rotors. Why? Because they told me I needed them. I know nothing about cars and probably have a huge target sign on my forehead because of it. Every time I bought new rotors I later learned I didn’t need them. At Vancouver Tire and Auto, not only did they tell me I didn’t need new rotors but they also told me I only needed to replace my back brakes. Two opportunities to take advantage of me, and they didn’t. I had just been to the Subaru dealership who told me I NEEDED new front and back brakes AND (of course) new rotors. Gordon was completely honest and upfront with me by telling me I only needed back brakes. He suggested a few other preventative maintenance items but informed me they weren’t required, just recommended.
I liked that, as a female, I didn’t feel taken advantage of. I felt like I was dealing with a family member who was telling me the entire honest truth about what my car needed. Never once did I feel like I was dealing with a salesman.
Definitely recommend.
And as the review before me indicated, definitely make an appointment ahead of time.

Gordon and his team always treat you right but sometimes you’ll have to wait for a while. Call ahead for an appointment.