Western Psychological & Counseling Services

I am getting quality care at this facility. The office staff are friendly and know what they are doing. In the 2 plus years I have been going here, My first therapist moved out of the area, but she made sure that I was connected with another therapist and that it was a good fit before she left. I been in therapy off and on my entire life, and this is the first time that I have had this happen. I am very impressed with the treatment, care and concern of the doctors at Western Psychological in Vancouver.

This place is a scam. Not only did they over charge me when I first came in (the counselor even told me to get a refund) but they were $ 100 over most places. They also violated my HIPAA privacy when the counselor had NO consent to share my information but did so anyways. I brought it up with his supervisor who stated I was just «upset» over his recommendation. No, I’m upset that this company doesn’t practice within the laws appropriately and then continued to blame it on my emotions, what a joke. This company is horrible and if you want to keep your privacy. well… PRIVATE then I wouldn’t ever ever ever recommend this place to you.

Sometimes the people who deal with the crazy are a little crazy themselves. Western is a strange place, the staff at the window seem incompetent and not really knowing what is going on, for example they can’t even tell if your insurance requires a co-​payment or not they ask you «oh do you need to pay a copayment?». Further more, the doctors work very limited hours that are not convenient for the average working person (of course most of their patients are probably on state assistance and don’t work), and when you do get in to see a doctor they are too busy talking and really don’t spend much time listening. I would say the intentions are good of most of the staff, but the underlying attitude is that they are dealing with somebody with mental health issues and don’t really need to listen to what they say, instead they spend most of their time thinking about what they’re going to say next. Unfortunately Clark County does not offer much for mental health therapy so one is very limited to where they can go. At best Western Psychology is good for establishing a basic diagnosis and getting your prescriptions, they’re not passionate about what they do and they really don’t care about the patient in front of them. So, get the help you need get the diagnosis, get the medication, and move on with your life.