Alexis Bittar

Note that my complaint is not specific to this store, but rather, to the brand of Alexis Bittar.
I purchased a pair of Alexis Bittar Lucite Sliver Earrings (in gold) at a boutique in Vancouver. The second time I wore them, the hook came out of the earring and the earring fell to its death. So, I asked for another pair for my birthday in order to match the wedding outfit for which I had initially purchased the earrings. My dad bought them at Nordstrom. Upon the first wear, the hook once again, fell out and broke. $ 200 later, I emailed Alexis Bitter Customer Service asking for them to replace or repair the earring. They responded that I could not prove that it was a manufacturing error and mitigated the blame to the retailers. I find it pretty unlikely that, as they proposed, an error on both retailers’ end would cause my earrings to break in the same fashion twice. Granted the high-​end nature of the brand, I found it very unsettling that they refused to take care of me as a customer because I could not prove it was their fault. Considering I am now $ 200 out, they have certainly insured that I will never buy from them again. Even if they are Too Big to Fail, they should still take care of their customers.

Found this gem of a store when we went to have brunch next door and decided to go in to «kill time» while we waited to be seated. We were greeted by the lovely Sofia (or Sophia sorry if I am spelling wrong). She was the nicest and most helpful. We didn’t buy anything but she didn’t mind that I asked to try on a lot of their amazing jewelry. So we ate, walked a round a bit on Abbot Kinney and right before we left we just had to go back in to check out a lovely necklace I fell in love with. Sofia again was just so delightful. We ended up buying the necklace and I love it so much!!! A couple of days later I received a thank you note from Sofia and a few days later on my birthday a very nice birthday card by email. Customer service like this is rare and its what makes us going back to our favorite places. Will definitely be going back!

Just had a wonderful shopping experience at Alexis Bittar on Abbott Kinney Blvd. in Venice. Our sales associate, Jessica, was delightful… helpful, considerate, and engaged. She offered her opinion but never tried to «upsell.» They were out of champagne (apparently that’s a customary offering) but we were offered sparkling water instead as we browsed and eventually made our purchases. Jessica even kept the store open ½ hour past closing time. We can’t wait to wear our new jewelry, and though we don’t live in California, we hope to return to the shop on our next visit. Highly recommended!

It’s stupid how much my daughter and I love this jewelry. Ok, so that’s just 5 stars duh. But this review is really for the service this time. I had a Sunday afternoon outing with my BFF who has been lusting after AB and I told her I’d get her a Christmas present. Well, we must have spent 2 hours there, tried on everything twice (yes including fine jewelry). The girls were just a delight to work with and very patient. Sadly I’m not remembering their names because they offered a glass of Prosecco. Always good for shopping but not for memory. On a note that doesn’t impact the rating but note to corporate, NONE of mine or my daughters past orders were in your system (our names were but no orders). WHAT? we shop at AB a lot and it made it difficult to look up ring sizes or other items that we might duplicate (you laugh) this stuff is so gorgeous you’ll buy it twice.

My opinion has not changed about this store. I still give it a 5 star rating but I wanted to add that sales associate Becky has gone above and beyond for me locating a hard to find pair of earrings. If you visit this location be sure and ask for her. She is very sweet and attentive without being pushy. My Mom & I always shop with her and she keeps us posted about in-​store events, sales, etc.

First time in an Alexis Bittar store and had a wonderful experience. The jewelry was beautiful and the customer service was excellent! I love the necklace I chose and can’t wait to come back for more! I have shopped on the AB website but visiting the store in person was the complete experience!!!

This is my first Unilocal posting ever, but I have to recommend this Alexis Bittar location as the BEST. I had an unusual and difficult situation where I wound up with 2 of the same «expensive» cuff bracelets and the extremely pleasant and responsible employees and manager helped solve my problem.
I shall definitely return for more purchases. I am very happy with their service.

Adore everything I purchase here for it’s unique and obvious luminescence.

Gorgeous, unique, classy jewelry. I am in love with my new earrings :)