Millenium Car Wash

Long wait. Not enough employees working the shift. Lots of room for improvement but it seems the management is not on top of things very well
Today was better service.

They don’t take the cautionary steps to make sure keys are not locked in car. Really? Despite their error, I received no apology. Everyone I spoke to was incredibly rude. Absolutely no customer service. Save yourself the headache and go somewhere else.

Do Not Go There! Save yourself a headache. I was a regular there for few years until their car wash fellow made a deep scratch on my front 18″ rim while driving it through the car wash rail. I noticed the deep scratch immediately and notified the manager. Everyone there turned their back on me after being a regular for more than 3 years. It took me a week to speak with Bijan, the owner of this car wash. He just blew me off right away, accused me of lying, and told me to leave his car wash and never come back!!! That was the customer service I received from the owner of this place … Unbelievable.
Make sure you double check your car for scratches, dents, and body damages before you leave the premise. But even doing this won’t get you anywhere if they damage your car!
Stay away!!!

No customer Sevice.
Except the cashier and Alberto the Manger but the guy which gives the tickets is an unprofessional that don’t know about car wash just a fake smile and trying to sell wax if the don’t clean your car.
I won’t come back couples blocks down is a better care wash
Cheers

You would think that a car wash would have clear signage, so that when you are driving by, you can tell which driveway is the entrance. And logic would tell you the if cars are leaving through one side, the other side must be the entrance. Nope, not here. They use one small driveway for entry & exit. In fact, I don’t even know what the second driveway is for if they don’t use for entry/​exit.
I have not come to this car wash for a long time because my previous experience was below average. The service has not gotten any better. I was there on an overcast Tuesday afternoon, so there was no line. It still took about 30 minutes for them to finish my car. My hope was that since they were taking their time, I would see a quality car wash. No such luck.
When you drive into the vacuum area, the man who «greets» you has no personality, does not smile, and is not friendly. The woman who takes your money is the same. No customer service. In fact, when I asked her to break a $ 20 so I could tip the worker, she didn’t even count back the change. She just slapped it on the counter.
The waiting area is dirty, with rows of old, plastic chairs.
As for the cost, it’s about average for this area. They have a coupon from the Val-​Pak mailer to save a couple bucks. But then they added on $ 2 SUV charge. Now I can understand charging extra for a large Suburban or Explorer, but I would not put a Rav4-​sized vehicle in the same category… but they do.
Hopefully this place will get new management someday. Maybe then I’ll come back.

I’ve been at funeral homes with more personality. A «hello» or «thank you» seems to be to much to expect. Is it me, or is the woman behind the counter eating something gross every time? Creepy, depressing place, even for a car wash.

Worst cars wash and customer service ever. No understand English, right! No Vacuum, no air freshener, no tire cleaning, no windows and a crappy towel dry.

I can’t even say they do a half-​ass job. That would have earned them 2 stars. Seriously, the exterior of my car gets cleaner in a rain storm than it got here. My rims are still black with dust that would have taken 30 seconds to spray and wipe off. And the interior? Forgetaboutit! It looks exactly the same as when I drove in. They don’t even bother to pretend to vacuum or wipe anything down. And I paid for deluxe.
Go anywhere else.

Rude service and poor quality car washes. Pulled in to what I thought was the entrance but there were no signs to direct a customer. Once I got to what is supposed to be the line, I waited patiently while the cars went through and moved ahead of other cars that arrived after me. The attendant we pulled up to told me that I skipped other cars although i had been there for a long time getting passed by dozens of cars. He rolled his eyes and made sure my car was entered last into the wash. It’s almost like a state run store where they are doing us all a huge favor or their handing out free hugs but you have to wait your turn. He forgets that people are actually giving him money to be a bum. Terrible business.

I have been going for 20 years, I guess that says enough.

DO NOT go to this car wash. The meanest and racist owners ever. I used to wash my car there often. When I went in to pay, I had a nice smile on my face. I told him that they usually do a good wash, but the last wash was really bad. So please make sure they do a decent job this time. All with a nice smile on my face. He got annoyed and then He took my card to process payment. and then proceeded to say ‘I know your kind of people’ in a mean way. So I said what’s that supposed to mean? Cuz my card says Muhammad? So then I asked if he had Unilocal (obviously to posts a bad review) He proceeded to swear me like crazy. And then says he doesn’t care about Unilocal.Never ever going there again! Told them I’m not going to have my car washed here ever again, forced the refund. Sent out a complaint to the bureau so they can send out a complaint to millennium car wash. which may lead to a strike on their business. Trust me guys. I’m a very happy go lucky person. But this bigot of an old man got me so worked up. If you don’t want a heart attack at a young age, I suggest you wash your car else where.

The Russian woman who manages this place is absolutely the worst person I have ever met in a customer service role.
We came in for a car wash and it started to rain so they refused to wash the car and gave us a ticket to come back. Little did we know if you don’t come back the very next day they will refuse to wash your car.
So basically they took our money and refused to give us service. I will never go back here again to be robbed and abused by their management.

Prices have changed; hand wash & leather conditioning on my BMW 335i went from $ 50 to $ 75.

Yes they will give you a cheap car wash but what they won’t admit to is, while they are vacuuming out your car, they will steal anything of value left inside your car. This includes that quarters out of your loose change tray. It’s that kind of business. My advice is to go find another car wash because there are plenty in the area.

Millenium does a super job of getting your car to look brand new. They do a 15 minute job and the car looks good as new every time. Staff is always very friendly and nice, except for the cashier. But she’s not the one washing my car. With so many car washes in Venice, Culver City, I’m sticking with Millenium.

I got the $ 21.99 package. Went through the vacuuming process pretty quickly. Had to ask them to redo that. Wash process didn’t knock the bugs off the front either. I’d say overall pretty terrible job. The whole purpose of a car wash is to clean the car off and vacuum it out. Not too complicated.

That’s it! I’ve paid for my last car wash at Millennium.
The wash itself has always been mediocre but I like supporting local businesses and the wash crew works very hard (although, they always rush the vacuuming).
The one and ONLY reason I will NEVER give my business to Millennium Car Wash again is the woman at the counter. She is consistently angry, condescending, mean and ALWAYS acts as if she’s doing me a favor by allowing me to pay the inflated prices they charge for their substandard car wash. Odd behavior in a city where there’s an affordable car wash on (literally) every corner!
Somewhere along the line, most businesses have forgotten that the customer is their most important and valuable asset. Without customers, mediocre businesses like Millennium Car Wash would not survive. I think we have taken the «support local business» philosophy too far. Some businesses should go the way of the dodo bird and disappear. Best of luck Millennium.
(My suggestion: Fire the unfriendly counter lady… although, I have the feeling she owns the place.)

Very very sloppy.
This business enjoys the fact that they are in a prime location, and people have really no other choice (because the one across the road is even worse). The front manager who takes your order usually treats you with disdain, and expects you to know what options are when you drive up.
They are quick, alright. Making the car look clean from 20 feet away is easy. We live in California. But when you look just a little closer, that’s when the problems come out. They do not wipe down any of the back surfaces — «It’s extra.» They do not vacuum the back seats and creases — «It’s hard to reach and it’s extra». Windows on the inside are simply wiped down with a quick spray of windex, with a lot of streaks left (forget about your back window being wiped). Streaks left on the outside of the car after they have «hand-​wiped» it to dry. Inside door frames left dirty. Poor vacuuming under doormats. My car has elaborate alloy wheels — dirt left between the spokes, and when you point it out to them, they look at you with enormous incredulity.
So if you are like me — hostage to lack of time and no alternatives: Welcome to Millenium Car Wash

Yep, pretty bad. The only perk was the first guy I met who asked me which wash I wanted, he was really nice. But that was about the only perk of the experience. The desk lady wasn’t friendly, the finishing guy took forrrrever, and the car was pretty streaky and not exceptionally clean by the time it was finally done. No thanks.
If a service is really good, I could care less about how friendly the crew is. Or if the crew is amazing, I’ll let quality slide some. But thus place doesn’t really have either working for it. Keep driving down Lincoln to somewhere, anywhere, else.
(my second star is just because of how nice the first guy was. And my car is cleaner than when I took it in, so I suppose that is worth something…)

They break things.
Three separate occasions Ive had my back window broken, my handle broken, my center console broken. All three times they have begrudgingly paid for the damage. The broken window was funny, they said it was the wind. Why do I keep coming back? The car washes are great. I get the deluxe wash on my suv. Its 20.00. Not bad! The register lady is getting nicer. She called me sweetie this morning. Essentially 20.00 wash, 20 – 30 minutes.