Double R Towing

My review was taken down for the shady business killer oh I mean owner. This company should be shut down Martin is not a good person nothing but a liar. Shame on you and your shady business.

«Police said they identified the driver of the tow truck involved in the hit-​and-​run crash that killed a 14-​year-​old Ventura student Friday morning.
Martin Henderson, 50, the owner and operator of Double R Towing, contacted Ventura Police Friday evening as they were searching for the drivers of two vehicles that struck Jonathan Hernandez, a Buena High School freshman, police said…»

By far the worst experience with any company ever!!! How does this guy get away with his practices? This place needs to be shut down for predatory towing practices. I take responsibility for parking where I shouldn’t have but when trying to get my car out he demanded «cash only» which I’m pretty sure is illegal from a towing company per Calif state law. He held my car hostage over several days. He demanded that I borrow the cash and refused to take a credit/​debit card. I finally borrowed the cash as demanded and paid him. He refused to allow me to inspect my vehicle prior to paying which is so shady! The paint he uses to tag up your windshield is damaging. Took multiple attempts with harsh chemicals to remove. Seeing a tow truck on the road after this experience with this unscrupulous owner gives me anxiety.
Someone please look into how we can shut this business down!!!

I have been a Unilocaler for many years and I have written numerous reviews, not all with five stars, that being said double R towing deserves more than five stars. Their staff is outstanding and the owner, Martin, has his clients best interest at heart. In the last two months I’ve had two experiences with double R towing, one I needed my car’s battery jumped due to the fact that the battery had lost power. The service truck arrived in a short period of time, the driver jumped the battery and started the car, the driver would not accept a tip for his services. The second experience I had with double R towing was this week when we had a flat tire on the inboard wheel of the double wheeled rear axle of our motorhome. Again the tire was fixed, reinflated and we were on our way. I cannot understand why some people are giving this wonderful business a single star. Again, for our family, double R towing is five stars plus!

My car broke down on the side of the i5 over 100 miles from home. I managed to get back to Ventura that night and called Double r towing the next morning, they were super quick and gave me the best deal to get my car towed back home. The customer service was great. I called maybe 10 different tow places and went with Double r. If I ever need a tow again (that my AAA wont cover) I would definitely use them again.

If I could leave zero stars I would. Unprofessional and pretty sure they stole 2 items out of my vehicle.

So last night I got my car towed, totally our fault for parking somewhere without a permit. Alright, what’s next, I mean call the company and ask when it can be picked up. My boyfriend calls and asks about the car, keep in mind my boyfriend does not speak English so he struggles. They say $ 470, alright that’s a lot but we will pay. I call this morning to ask what time, the stupid owner tells me that I’ve called, I let him know that it was my boyfriend he rudely says it has been discussed already. I let him know that ITS MY CAR I NEED TO KNOW. Finally he says, after like arguing for 2 minutes that my appointment is at 10 and I can’t be late or I will get charged extra. Okay, I get here at 9:55, no one is here. Call the number it tells me to call if no one is there, he says 15 minutes! He didn’t get there until 11! I was late to work! I feel like $ 470 was a lot and the owner is rude and I wanted to just be rude back but I didn’t. His staff said he was always late anyway, because he was the boss. I don’t give two ducks if your the boss.

Worst company ever! THey Overcharge and have the worst customer service !!! Let everyone know not to use or trust these thiefs.

Illegally towed my car and charged me a rip off price of $ 345 to get it out!!! I’ll be taking them to court!

Martin has always done a great job towing my vehicles and been a great help to the community.

No comment, typical tow company, will do anything they can to get as much money as possible out of your pocket

Worst customer service i have ever seen, they clearly dont care about the customer at all. The car i bought didnt even make it home, so i called and he said to bring it back and he would give me a different one. so i went back and he said he didnt want to meet me anymore and i would have to come back a different time. it was a nightmare to get it resolved and then after all that they didnt tell me the title was on lean so i ended up having to pay more dmv fees

This company deserves no stars! Worst customer service. Completely unreasonable. Charges $ 195 to go less then 5 miles. Go somewhere else.

Just had my vehicle towed by Double R towing of Ventura. I had two tires blow out on one side of the vehicle, and the operator (Sean) had to pull the spare tire off and install it on the front of the vehicle, so that he could tow it. Not to mention that he ran back to his shop to pick up a different truck that would get into the area where my vehicle was sitting.
I was only charged $ 50 dollars for all this effort. I think Double R towing has earned my business in the future.
JIm Cary
Ventura, CA.

It’s interesting how there are only two 5 star reviews, and they are from people who have only ever reviewed this company… the reviews are probably from people who work there!

This review is based on the most recent contact I have had with this company.
I received a message from someone at Double R Towing this morning saying they would like to sue me for slander because of my initial review on Unilocal.FYI it’s only slander if it’s not true. I’m just doing my part as a Unilocaler to let people know what happened and hopefully I can spare someone the trouble of having to deal with them. ISN’T THAT WHAT Unilocal IS FOR?!
I have just as many positive reviews as I do negative, you can check my profile.
They didn’t respond to us when the damage was done and now that there is a negative review of the company I get a response? It’s too late for that now. Not only did I have to deal with them a lot longer than I wanted to initially but now they are sending me messages about suing me a month later?
Let’s see how many more 5 star reviews they will give themselves. Don’t just take my review into consideration… check out what you get when you Google them.