Ferguson Bath, Kitchen, & Lighting Gallery

I was surprised to only find two reviews so I’m adding a third. When my plumber recommended Ferguson, I shuttered because I had heard they were more expensive than the local plumbing supply showrooms (quite a few in Ventura). However, after spending about $ 25,000 and checking prices along the way, Ferguson was much cheaper because of the extensive discounting they can do because they are a chain. Yes, they do try to push Kohler products, which is also something I was told, but I bought my Moen, Grohe, Ruvati and Toto products and still received some nice discounts. I worked mainly with Evan and Lori, but everyone, from the front desk in the showroom to the contractor/​pick up desk in the rear, were very nice and knowledgable. I received emails and phone calls when products arrived, and, probably because I was ordering for four bathrooms, a kitchen, and a laundry room, I could pick up the phone and just call to ask questions and order incidentals. I ordered some Kohler and Newport Brass items, too, and was told upfront these companies had long wait times — Kohler doesn’t ship as orders come in; they ship when they fill a trailer — so don’t expect some items to appear overnight or be in stock, but you can expect a phone call when the companies finally ship the items to Ferguson!

I only gave this 3 because of the girl at the front, she is so rude. When we went in the first time, I though maybe she was having a bad day. The second time she was just as rude. I have called twice and she’s rude on the phone as well. Everyone else is really nice, and the products were great. She just makes a really bad first impression. If our contractor hadn’t sent us there to order our products we would have left and gone somewhere else. She did not make you feel welcome at all.

Well, let’s start with the positive. They agreed to match online prices that did save us some money.
That said, I am a detail oriented person. So, when someone says 7 days for delivery, I expect seven … not 20.
And, we clearly asked the sales person about a soap dispenser and were clearly told that one came with the sink. Now, of course, that was denied. If we had only asked once, I would understand but we asked the question in several ways as we were ordering both a large and small sink and wondered if there were two sizes.
Finally, apparently even the stores are competitive because the Thousand Oaks store offered to beat the Ventura store’s pricing. Now that we are out $ 100 for the soap dispenser, I wish I had taken them up on their offer.
Be very careful. Ask questions and document your answers.