Pacific Marine Repair & Boatyard

I called and asked for Alan, after the third call he came to the phone.
I told him I had a water leak from the coolant circulating pump on a Volvo Diesel and I needed to find out if there were any other coolant leaks.
Alan said it shouldn’t be hard to find and reasonably inexpensive.
Ok! I took the boat to them and authorized an Engine Survey!
They did not do a coolant pressure test to find any other coolant leaks or even do a engine compression test! I Engine Survey?
A week later I had to call to see how it was going again 3^rd call Alan told me I have a hole in the engine block with a piece of wood stuck in it! which actually was the secondary dipstick location and yes it was plugged with a dowel. (easy fix get another dipstick tube and dipstick not rebuild the whole engine).
Charged me $ 181 to do a really poor job of cleaning the bilge’s
Total waste of $ 431.00 and I don’t know anymore than I did 8 days later.
The motor starts and runs smooth, no blow by out of the oil filler tube and the boat is fast to get on plane WOT is 4000 RPM with no rattle or knocks it just looses coolant!
Changing the circulating pump this week.

After having a terrible experience at another shop in the area my grandfather and I had a great experience with Alan and the entire staff of Pacific Marine. They definitely know their stuff. Everyone we came into contact with was very polite and professional throughout our entire process. They did an outstanding job fixing our engine problems. The repairs were made in a very timely manner and the job was done right the first time. We wish we had gone to them first and saved ourselves a lot of time, money, and TONS of frustration. Pacific Marine’s cost was very reasonable and the job was done right. That’s good business! Thank you Alan and staff at Pacific Marine! We’ll definitely be back for all of our boat needs!

These folks are very knowledgable and do the Job right but they are difficult to communicate with and are a little short on the phone. At the end of the day I am a satisfied customer. Pictured here is the new outboard motor we bought through them and had Alan mount it.

Alan is a top notch mechanic. Knows his stuff, is a boater himself, and is fair. But the front office is terrible. I ordered some parts and when I called (after 3 weeks) to ask about my order, all I got was «Don’t call us. we’ll call you when the parts come in.» Eventually Alan got involved and it turns out their distributor had dropped the ball. OK, fair enough, but if I had waited for the person at the front desk to call back, I’d still be waiting. She makes customers feel like an intrusion on the business. Much as I like the engine work there, I may just go some where else next time. Called again today about my parts, and I got the same line from the front desk, «we’ll call you, don’t bother us.»

Based on a couple of recommendations from friends with high-​quality boats I called Pacific Marine. I left one phone message on an answering machine and the second time I called and spoke with a gal in the office and asked to have the owner call me. Neither call was returned and I was quite disappointed as I had heard that their service is excellent. While I can’t speak to the quality of their work, they could certainly use a little improvement in the customer service department. I ended up taking my boat to another local service provider.

I first heard about Pacific Marine Repair through a friend and I’ve been using them for about 5 years. I’ve got a Davis and it seems like they do the majority of their work for people that know their boats and don’t trust trust the average boat mechanic to work on them. Their prices are fair and their work is top quality. I’ve referred them a few times, and every time they have lived up to my recommendation and made me look good.