Trek Bikes of Ventura

Got an amazing deal from these guys. Very knowledgeable salespeople. Ended up with a Trek Fuel EX 8 29. No pressure to buy extra stuff, super low key!

My Trek bike that I moved out here from AZ with got stolen while back so I am retooling my bike experience. Had to go in today for some help with tubes and a new helmet. Nolan helped me and was truly a great experience. He spent time with, me educated me on what has happened since I bought my gear years a go, never pushed me to buy. I did end up buying some things today and will go back for the rest. In additions (I loved my trek bike and have an older one as backup) my girlfriend is moving out here and we need a bike for here. The service I have received here, the treatment from the team, I would not hesitate to buy her bike here. I read some of the not so stellar reviews and wonder if they went to the same store I did. Don’t hesitate to go to this store… My experience was awesome.

Very disappointing service. Walked in prepared to BUY, not shop a Trek bike I’d seen online on sale. A young man tried to help, but didn’t know what bike it was (untrained, not good, but whatever). He then asked Lauren about it, and she said they don’t make it anymore. «But we have something very similar.» Twice the price of course. Offered to let me ride it, but needed to take my license; my car is parked at your front door! «Fill out these waiver forms». Forget it. Walk out to my car, grab my IPad, and would you believe it, I can order the bike and pick it up in three days. Now, it took me five seconds to figure out how to buy the bike I came in for, but they couldn’t.
Can you say BAIT AND SWITCH? Really lazy, or really sleazy, Lauren.

I was very happy with the service I received from Kevin and Lauran. They were very patient and pleasant with me as I was looking to buy a bike. I had narrowed down my decision and I let Kevin know I would be back with my husband. My husband felt the same as I did about the friendly service we received. I love my bike and it handles very well on mountain trails. One of my grips was loose and I was told to take the bike back and they would fix it. There is a wide range of bike selections and gear. They have excellent lights for the bikes that out shine my last light. My husband is now wanting to upgrade his bike so we will be back.

The quality of the bikes are unmatchable, Trek bikes are top notch. I like the variety of products the store offers all great quality accessories a one stop bike shop. I will go in there for a quick item and end up drooling all over the bikes for over an hour. The store is alway clean, neat and organized. I like the setup of the store with plenty of space to walk around which makes the store comfortable when there is alot of customers. The sales people are very professional and always answer all my questions and make useful suggestions. In particular a young man who is patients and is always willing to help at a moments notice. I like to wander around when shopping and some stores just want to get you in and out, they use sales tactics to try to close a sale, I despise walking in to other retailers who have the infamous buy one get one half off sales, that just means buy one at an inflated price and get the other one at an small «discount» not at TBOV they are always nice and ask if I need help then give you space to browse fair prices. Great job guys and gals keep it up.

What a great experience! Having come from Thousand Oaks where I had experienced a very unfriendly episode with another Trek shop I can honestly say it takes more than a «village» (hint hint /​clue)! Marty did a great fitting and offered guidance on a new bike «kit». Very professional friendly and approachable! Truly my new bike shop! Well done!

Roman helped us, he was so nice and helpful. He is the only reason I gave it 2 stars. I’d give him 5 stars. As we were riding the bikes, the owner came in with a group of riders. One guy said hey that guy just look s bike off the rack and took off this was our second trip to the store. We had been trying to decide on two bikes. We had been on the store for over an hours. We were buying 2 bikes and a rack. The owner Jeff was walking around the store yelling about my husband just taking off with a bike.
If it wasn’t for Roman being so nice and helpful I would have walked out and bought the bikes at another store.
He really shouldn’t walk in and start yelling when he has no idea what is going on.
He almost lost a sale because he was so rude.

This is the best bike shop in the area. They have a great selection of bikes and the customer service is excellent and the employees are very knowledgeable. The service department is top notch and do a great job servicing bikes. Trek Bikes of Ventura is the only bike shop i shop at. thanks TBOV

I have bought 3 bikes from them over the past 5 years. Their service department is top notch and all tune-​ups are free if you bought your bike there. Super nice and knowledgable guys.
Sales associates can be a bit competitive. This last December I went in to get my son a bike. One gentleman was helping us and we were trying make a decision on which size to get. Another family came in to look at the same bikes as us. We decided on which bike but walked a way because he was helping the other family. We went and told another (younger) gentleman that we want to order the bike. The other guy ran over and said he gets the sale. Literally the guy pulled down two bikes for us. The younger guy was super nice and did all our paper work and took the payment and told us we could leave it in shop until we needed to pick it up. I know sales are always competitive, but felt bad we were taking up the younger guys time and he couldn’t help other customers that were piling in.
They have some clothing, shoes and helmets. Also carry some Thule gear including jogger/​kid trailer. The have a every kind of bike you’d need from beach cruisers to tandem MTB. I am saving up to get Mountain bike and will surely buy from TBOV. Also occasionally have tax free days where they pay the sales tax. Be sure to ask when.

I love this store. The staff is amazing. I was confused and I did not know what to purchase few months back. I am a very slow buyer plus they have an amazing selection of bikes. Jeff (the owner) and his team took the time and explained everything to me. Marty, Roman, Stan and everyone at the TBOV is amazing. So far I bought two bikes from them in less than 6 months. One for me and one for my 3 year old daughter. The service and atmosphere is top notch. If you never been to this store., go and visit them. And for those who think this place is expensive for a bike, please do your research. And ask around (From the professionals.) I will not buy my future bikes from any other place, but Trek bikes of Ventura. I finally was able to get back into riding a bike after almost a decade. Thanks to this Trek team in Ventura. You guys rock!

I’ve had a good experience every time I’ve been to Trek of Ventura. I was in the market for a road bike and tested a Madone and a Domane. The staff was helpful and patient with my questions and requests to try out their bikes. Fast forward, I’ve recently had my bike serviced here. The servicing seems pretty good for the most part, I found my brakes rubbing against the wheel but that was fixed right away, they cleaned and greased the chain and cogs and re-​cabled well.
I also recently got a fitting by Marty, he seems very knowledgeable and took the time to do the fitting. I found out I was all out of whack with my seat height and cleat positions. Sadly I was fitted at another shop who didn’t do a very good job. I’ll find out how things workout in the next few weeks but already feel some of the benefits of having a seat and cleats in a good riding positions.
They also have a great selection of bikes for every type and level of rider. They have parts, tools, nutrition, cycling clothing, and a knowledgeable staff. They have some bikes I would love to own… perhaps one day.

Very impressed. Huge selection of bikes, very knowledgable, friendly and patient staff. I’m very pleased and felt great about my purchase.

The guys on the floor have really turned things around. They’re super attentive and helpful. However the tech shop seems more interested in high-​end projects so take you mid-​range/​novice bike to other shops for a happier experience. And that’s fair enough right?

So I ate my own words and went back since this was the only bike shop in the area that had jr BMX racing bikes in stock. The guy who helped me was friendly and knowledgeable. The selection of bmx bikes was way better than any other shop in the area. A much better experience this time around, thanks to the helpful employee who assisted me.

this bicycle shop has been so accommodating. I bought a bike for my daughter, she didn’t want to ride the bike and they allowed me to return the bike with no questions not even a hassle. I’ve been there 3 times now and every time I walk in I’m greeted by extremely friendly people and I will personally drive out here every time for bikes even though I live in Newbury Park. Jeff and Marty and Stan have made it a great experience. I have to say I’m kind of shocked on the bad reviews but they are old. They have made a very big difference from the reviews that I read. I highly recommend this shop. they also have the largest selection from all of the bike shops that I’ve gone too.

The employees are friendly and knowledgeable. I love the trek superfly 5 I purchased however I recommend that you do not apply for the trek credit card. The payment system is a hassle, I made a payment and they refunded me that payment for whatever reason I had enough funds, then they slapped me with a late fee. The card is issued through comenity bank and they suck ass.

Only been here twice, first time had a good experience. Went to get some tubes and the kid was super helpful and friendly. Came back to look for bolts to hold my rim to my frame, and the older guy working couldent get over the fact my bikes not a quick release. I dont own a trek, but i was in the area. He told me theres no such thing as a track bike that doesnt have quick release. Okay, mr balding dick. I wont be back.

I took my bike there to get a higher neck put on it and a tune up. They called 4 day after I dropped it off and said it would be ready the next day. I go by after work the next day and it hadnt even been touched. the said the neck wouldn’t be in for another 5 – 7 days. When it was finally done I n wnet to pick it up. When I rode it across the parking lot the rear brake would rub real bad. The guy adjusted the brake and I left. When I got home I went to mount my light. I noticed the handle bars were mounted a ½ inch to the left. Then after a short ride I could tell they hadnt adjusted or tuned anything. Then I go for another ride the Front small spocket falls off. I took it to a local shop and had them fix the sprocket and tighten up everything and luber the cables. none of which had been done in the so called tune up I payed for.
I wouldn’t recomend them for anything.

Sorry all of you want to keep business in the community, this isn’t the place. I brought my bike in for a tune up and I don’t think they did anything to it even though they said they did. Perhaps they loosened the bolts because my seat and handlebars were way too loose. My friend brought his bike in and the same thing happened.
They just don’t seem to give a poop about their reputation. I suggest you go anywhere but here.

I had been considering buying a Linus ($ 800) or Pashley ($ 1300), but I was unsure if the quality of these bikes would be high enough to justify the cost. I stopped by Trek to see if I could find something comparable and ended up buying the Verve. It’s not quite the look that I wnated, but the overall quality of the bike is great, especially for the price ($ 440). The salesperson was very competent, nice, and professional.