Sears Roebuck and

I took a flat tire in to be repaired. I bought the tires at Sears and was looking to use my Road Hazard coverage to get it repaired. There was one guy working the checkin counter. Maybe they should train the appliance and TV salesmen who have nothing to do how to work the auto counter so people don’t wait so long.
Waited in line that didn’t move at all for 15 minutes, only to be told that they couldn’t take anymore work today, at 10:45 in the morning.
Well off to NTB I go. I’ve never been turned away there. Sears I gave you a chance as a legacy store, but you failed. I’ll take my business elsewhere from now on.

The most atrocious customer service ever. My husband and I just filed a formal complaint with Sears regarding our experience here, in attempting to buy a hot water heater. Instead of writing several paragraphs about our four month long experience and dozens of hours on the phone trying to coordinate between Sears store reps, the Sears service center, the Sears online hot water heater people and a Sears contracted plumber — lets just say everyone that we dealt with was totally incompetent and/​or unresponsive, and now we are out $ 40 for a plumber we’re not even sure exists.

Sears has never ranked at the top of my destination list. They are outdated, generally carry low-​end brands and feel like the equivalent of Walmart with clothing, power tools and washing machines. Wait, Walmart carries two of those three things.
Onward! I went to this Sears five years back when I needed to buy a new washer and dryer. Our house came with a model that I swear was from the 1950s. I did my research and, at the time, Kenmore was at the cutting edge of front-​loading washer and dryers. Only thing is Kenmore is owned by the Sears parent company and is only carried in their stores. So I psyched myself up and actually entered a Sears. ***gasp!***
The salesperson was extremely helpful and was able to tell me that considering my neighborhood, I probably had a gas dryer (who knew!) and we has delivery within three days. Installed. Love the things to death. They’re like a mom’s version of crack. Energy efficient, water efficient and washes my clothes well? You may not be Rhett Butler but close enough!
But I digress.
I don’t enter Sears until they suddenly open a Lands’ End section. Guess what. Sears parent company owns Lands End and wants to save their store so they put them in the store. I didn’t actually go to a Sears until I realized I could order online and return there for free.
I love Lands End for their basics. Basic pants, shirts, etc. And now, I don’t have to play the guessing game in sizing because I can just go and try them on. The sales are crazy. (Went today and everything was 40% off. EVERYTHING!)
I still wouldn’t go to Sears for clothing etc. There’s a Macy’s in the same mall which makes the decision easy. But the Lands End section I just can’t pass up. Maybe Sears will finally figure out that the two brand names they own and exclusively carry in the store aren’t going to be enough to save the overall department brand.

Oh Sears! What is happening to you? I’m really shocked that this location isn’t out of business yet. Nothing differentiates Sears or makes it stand out.
Supposedly, Sears is the place to go to appliances and tools. The store used to have a section with ways you could design your kitchen and that’s not there anymore. They just have a bunch of appliances on the floor and it looked pretty pathetic.
The clothing is pretty awful — yes, they have the Kardasian brand, but it just looks cheap and out of place in a store like Sears. Perhaps the best thing they have is the Lands End line.
Price wise, I feel like you can get much better deals elsewhere and I don’t really notice them advertising their items and giving you incentives to shop at their store.
I was contemplating coming in to maybe buy a new range since mine is on the fritz, but after looking at their sad selection, I think I will take my business elsewhere.

Egads … Sears used to be «the» place to go to for appliances. Now it is filled with washers that don’t clean your clothes/​smell from mildew/​leak, refrigerators that leak all the time or need repair days after delivery. Not to mention sales people that enjoy insulting you, and if you don’t purchase an extended 2 year warranty (that by the way only covers one year?) … your probably up a creek.
Seems that Sears will only purchase appliances to sell if they are guaranteed to fall apart quickly. Sad, since their business was built on the exact opposite premise years ago.
Anyway, this is what happened yesterday in the Appliance Dept of the Hawthorn store … and it was «soooo fun for me»!!!
Saw an add on TV for 30% off appliances. Asked a salesman if it was 30% off all appliances or certain ones as I didn’t see anything marked down by 30%.
He bent over and pointed with his finger to a tag and indicated very slowly that «this is the regular price and the sale price is printed right here»!!!
Either I must look like I’m 6 years old (not likely) or perhaps it was just fun for him to treat me like I was stupid. Don’t know. Don’t care (MY MONEY IS GOOD EVERYWHERE!).
–Looked at half dozen refrigerators that were on sale … NONE OF THE MARKDOWNS WERE 30% OFF
–Looked at half dozen stoves that were on sale… NONE OF THE MARKDOWNS WERE 30% OFF
–Looked at half dozen washing machines… NONE OF THEM WERE 30% OFF EITHER.
I’m pretty good at figuring out how much off the list 30% is and I think a refresher course for your sales staff would be logically in order.
Thanks Sears for putting your best foot forward … again!
p. s. By the way I saw the advertisement on TV 2 days ago for 30% off appliances for the 4^th of July … the web site still doesn’t reflect a 30% off appliances either… BIG DUH SEARS … Keep up the good work, and if you need someone with a few ideas on how to repair your company … contact me!

I just had an awful experience trying to purchase a mattress!
I went in and laid on an obnoxious amount of mattresses and finally settled on one. The lady was helping someone check out and left me to look alone which I prefer, however the look on the woman’s face should have given me a clue as to what I was about to endure!
She finished up with her and I let her know I know I decided on one and we go to the register. They are doing 12 month interest-​free with a sears card so I let her know I will sign up for one. She starts trying to process this and things go downhill. She can’t figure it out so she says she’s going to talk to her manager, then comes back a few minutes later complaining about him. This happens a total of three times, the third time I let her know I’m not interested in hearing about her troubles with him and that is not my business. She tells me she just wants to «make sure i know it’s not my fault» umm no kidding. After 30 minutes a final attempt to work the computer I tell her I’m no longer interested in purchasing the mattress and want to make sure the card was never opened. Well of course she has no idea so she takes me to customer service, where they seem annoyed with her as well.
So I walked out with no mattress ordered and no clue if I have a Sears card opened or not.
All in all a frustrating experience.

Went here to get my oil changed, and was told the car would be done in one hour.
one hour later they are calling me saying they could not figure out how to open the hood. I explain it to them, and she said they will try again. 2 hours later, I show up at the shop and ask how my car was doing. After about 30 mins. they said that they didn’t try to open the hood again yet, and that they were working on another vehicle.
They drive in the vehicle and open the hood without my help, no problem.
after about another 30 mins. they proceed to tell me that they can’t change the oil because the last person who changed it messed up my car.
this took, all in all 3 hours to come to this conclusion. On top of that they were RUDE. The «receptionist» girl was smug, and when I expressed my distress she was unapologetic and smirking.
NEVER COMING BACK HERE AGAIN. poor service, and no mechanic on duty to explain anything to you in depth.

I am posting this here, because I bought our lg tromm set here. Sears came to repair my washer 2 weeks ago. This is how it remains today… No news yet on when they are taking the «scraps» to the dump… seriously this is honestly how they left my washing machine… I can’t post a pIc? I have several piles of metal pieces in my bathroom, laundry room, play room and deck.

Awful! To begin, they did not have the tires we needed in stock, but instead of taking the necessary information over the phone, they made my wife cart our toddler down to the store to order tires. A few days later they informed us that they had received the tires and that it would take 1 hr to install them. When I arrived at the store three days later they could not find our order or the tires. After a full demonstration of incompetence they eventually determined that they had ordered the wrong tires, or more accurately, they ordered the right brand but somehow managed to order the wrong size — the size was wrong in all three dimensions.
Next, after destroying another 15 minutes of my time they determined that they could get the tires from the Waukegan store and they assured me my tires would be installed and ready to roll in 2hrs. I was not happy about the 1 hr trip turning into a 2+ hr outing particularly because we had time sensitive plans for the afternoon and because I had my 2yr old with me.
Just as I was signing my signature for the work to be done, the clerk notified me that it might take 2.5 hrs. How thoughtful of him to promise 2 hrs and then to causally slide the time estimate to 2.5 hours as if the extra half hour is meaningless. Unwisely, I still agreed to the deal, knowing it would make the afternoon schedule very tight.
2.5 hours later, on the dot, I showed up for my car, toddler in tow, and was unceremoniously informed that my car was «up next» and that it would only take another hour. I quickly got my keys back and drove the hell out of the joint sans the tires.
If this were the only terrible experience I’ve had at Sears Auto, I might be inclined to chalk it up to a few imbeciles who slipped through the hiring process. Unfortunately, this is the third time I’ve experienced terrible service at Sears Auto. My conclusion is that Sears Auto in Vernon Hills is very poorly managed. From the first contact with employees through the check-​out process the customer service system seems to have been designed by apes. I will not be returning for more abuse, and I strongly encourage others to look elsewhere.

It’s my humble opinion that if all Sears stores were managed and staffed as well as this one, the Sears Roebuck and Company would not be struggling. The store is well-​laid out, well-​stocked, and the staff is friendly and helpful. There are some terrific bargains; I bought a shirt and a pair of shorts from their Structure line that are pretty schnazzy for not a lot of dough at all.