DCH Montclair Acura

Basic no-​frills dealership that’s not quite on par with other luxury car dealerships.
Not sure why, but they’re pretty reluctant to offer loaner cars on service appointments.
I also wasn’t too impressed on their negotiations on lease pricing. We were able to do better elsewhere.
The staff seemed nice enough and pretty friendly.
Unfortunately, I simply wasn’t impressed by just about anything here.

This is a professional dealership in a league of its own. Barry Katz sold me my 2013 RDX, no pressure, and did all he could to help me price wise. I went to 3 other dealers, DCH Montclair was heads above the others. the employees were very accomodating, from service, to parts, to finance.
Bob F

Just purchased a Acura certified 2013 MDX w/​Tech package from DCH. Excellent buying experience and I thank the Sales Person (Jonathan L.), Business Manager (Kevin G.) and Finance Manager (Hamad M.) for it. I know I will refer them to my friends and family and will surely come back again for my next car.

I was surprisingly pleased with the service I received from this dealership. I spoke with Tony and he took his time with me and my 7 million questions. He broke everything down for me and I did not feel rushed AT ALL! This was very opposite from my first car buy which was a nightmare! And if it werent for the happiness over my new car I would totally bash them here (can you tell I’m still upset over this??) Anywho, if you are still shopping around call this dealership ask for Tony he is the example of what internet shopping should be!

After visiting this car dealership on Saturday I have to say that I am less than impressed with the customer service. I received a phone call from the Internet sales manager on Saturday asking if I wanted to see a certified rdx. She asked that I confirm with her to make sure that the car would actually be there when I arrived. I called to confirm and went over the details of the car specifically that it was a white SUV. When I arrived with my husband we were directed to a sales woman who gave us Carfax for a black SUV not a white one. Additionally the car that they were showing us had been in an accident even though it was advertised as not having damage. When it came time to actually look at the vehicle the saleswoman told us that the car wasn’t even at the dealership but was in the repair shop! When we asked to see other certified vehicles she said that they were all in the repair shop. Additionally we asked to look at a 2016 model and she said that they were getting close to closing so we could not even see or test drive any vehicle that day. Overall the trip was a complete waste –I left off with the saleswoman that she would look into other options for us. I called and left a message for the manager to let him know how disappointed I was in the experience yet I have not received a call back for him or the saleswoman to follow up. They have no consideration for their customers or sales people. They leave their staff unable to do their job and they misrepresented what they actually had in stock.

Good sales process, terrible delivery problems.
I purchased a used Honda from the dealer, and the sales process was good. Internet sales team was helpful. Tony K was knowledgeable, low key, low pressure sales guy. Did the deal.
The day after delivery, one tire was low and had a nail it. Same tire was low before our test drive and was inflated by the DCH shop — they missed the nail, or never even looked. They did offer to make it right by sending me $ 25 to reimburse for repair. But. what else is missing from the delivery checklist?
3 weeks after delivery: no NY plates yet. It has been 1 week since my temp plates have expired, so the VEHICLE IS NOT LEGALLY DRIVEABLE. They had VIN problems (they gave me the wrong VIN to send to GEICO), and issues with NY DMV. 3 phone calls to Tony K, and 2 phone calls to Hamaad are not returned, even when they promise to call back in 20 mins. They don’t return phone calls, I have to call them multiple times. Since they cannot deliver plates, I have asked for a) loaner car, b) rental reimbursement, and we’ll see if they can make good on their sub-​standard delivery capabilities.
They have gotten good ratings, so perhaps my expectations were too high. I was hoping to be able to drive the car I purchased.
More to come…
Update1: Fast and professional follow up from the Sales Team once I escalated the complaint. Sales Manager Tony2 has provided alternative wheels (rental car reimbursement), while they look into and resolve license plate delivery delays, and promised to look into why phone calls aren’t returned.
Update2: Plates arrived a few days later (they over-​nighted), and the dealership team checked up to make sure all was good. Good follow-​up from the Mgt team, they do seem to care about customer satisfaction. They did take care of a $ 35 extra item related to DMV — thanks. But I haven’t seen the $ 25 tire repair check promised 10 days ago. So we’ll keep them at a 3 stars max.

Be very wary of the service department here; they attempted to «take me for a ride.» I dropped off my Acura for an oil change, and requested that they replace some console lights. The oil change was quite overpriced, but unfortunately standard for a dealer. For a little under $ 80, they perform an oil change, wash your car, and rotate your tires. I received a complimentary loaner since they had to perform this light repair. The car wash and loaner car bumped DCH up a star. This is where things get suspicious:
I receive a text message informing me of other work the vehicle needs. If I’m willing to throw down a few grand, I can get these items fixed. They were highlighted in a «complimentary» inspection report, with two repairs costing well over a thousand dollars each. None of these items were even close to being an issue at my previous oil change (which took place at a Acura dealer). If I chose to do everything they recommended, my bill would have exceeded $ 5,000. Naturally, I was a bit suspicious. I couldn’t understand how I went from the «green zone» to the «red zone» in so many categories. I chose to pay my bill and get the vehicle checked out from a local, neighborhood Honda specialized repair shop. Sure enough, the repairs came to $ 4,700 less!!! Almost every single item that I was told was an issue was absolutely fine!
Shame. Shame. Shame.

Many of us probably had a bad experience with car dealers before, but after my experience from buying a car at DCH Montclair Acura I am able to say I trust dealers again. I am confident the only person who made all the difference was Tony Drewery.
He was never motivated on closing the sale, instead he was making sure he earns my trust and provided all the answers to my questions. Tony is one of a kind person; his attentions to my needs and concerns were met & exceeded. He will make you feel comfortable making it the best part of my buying experience. Even though contact was made with the dealership late at night, I was never rushed. Everything I asked was explained in great detail. This wasn’t the same when it came to other dealers that I visited whether it was BMW, Audi and Mercedes Benz. None of which made me feel the way Tony did by taking his time with me and making me feel like I wasn’t just another sale.
I wasn’t sure whether to lease or finance my Acura. You hear so many stories regarding this and I didn’t want to be taken advantage of. I came in very defensive expecting the worse but that wasn’t the case when I got there. Everything we spoke about over the phone remained the same, no surprises, no phantom fees, and no gimmicks. Everything was just completely transparent. This is why I would absolutely recommend not only the dealership but Tony to all my friends and relatives. If you want a great price on a car and great customer service this is where I would go hands down. Thank you very much for all your time and help Tony. I will definitely be back in the future.

I had a pleasure working with Tony Karatzia and his team. They were very helpful and accommodative. They were very patient in answering all my questions and gave me a great deal on my new RDX. I would definitely recommend DCH Montclair Acura to everyone for your next car purchase :-)

I called this dealership looking for a preowned vehicle for my teenage daughter. I did not want to give my name and telephone number but the young man Rob Colon was extremely patient and professional. He was informative & when I am ready to buy, I will make sure his manager knows he was the reason I decided to buy from DCH Acura.

I was tired of my BMW and was looking for something new. After meticulous searching the web and reading reviews, I came in here to inquire about the 2015 Acura TLX. At first sight let me tell you this car was gorgeous, it reminded me of the Sonata, but this is definitely no Hyundai.
Anyway, I had called ahead of time and made an appointment to see Annabelle. She answered a few of my questions over the phone and surprisingly was very knowledgeable about the car (I guess it is her job). When I walked in the showroom, she was there to greet me with a smile. Let me add it was a sincere genuine smile, nothing like those smirks that car salesman or should I say vultures give at the smell of fresh meat. She offered me coffee and made me feel welcomed.
Shortly after talking for a bit, I felt like my guard was down, not in a bad way, but in a good way. She really was looking out for my best interests and gave me several options to meet my needs. My lease is coming to an end and I am eager to get out of it and get something new. The staff and everyone at Montclair Acura was very pleasant, friendly and knowledgeable. I will def be stopping by here soon and making a purchase as soon as my lease ends. I cannot wait.

A quick update to my review posted on ⁸⁄₂₈. I went into the dealership to get a temporary Accelera tire until I could order a set of permanent replacements. While I was speaking with one of the Service Reps, Fortunato Papaleo (mentioned in my previous review by his nickname Fort), who is the Service Manager, overheard the conversation and invited me back to his office to discuss the issue I had encountered. He had tried to reach me previously but didn’t have the correct contact info.
Fortunato is new to DCH Acura and was very empathetic to my frustration regarding being sold a Certified MDX by the pre-​owned Sales Rep, Barry Katz, that was equipped with a low-​end set of off-​market Accelera tires (which are no longer even sold). As a result of my experience, Fortunato offered to give me two new tires of my choice to place on the vehicle. The gesture was appreciated and the tires were installed the following day by the dealership.
Fortunato could not have been more responsive to my concerns, and will an asset to a dealership whose Sales Reps (at least Barry Katz) had misrepresented the overall quality of the ‘Certified’ vehicles they were sending off the lot.
In summary, Fortunato’s efforts in attempting to remedy this situation deserve the highest possible marks. He is a welcome addition to DCH Montclair Acura and is the sole reason I’ve increased the overall rating.

Had the pleasure of working with a well knowledgeable, courteou and prifessional salesman by the name of Harrt Jones. Mr. Jones and tge sales team wentcabove and beyond tgeir duties to make this car buying experience a pleasure with an extremely smooth transaction. Highly recimmebd thiscdealership and Mr. Jones. Acvery satisfied customer.
JoAnn J
Monroe Twp.

Have been going back for service and other matters. Just want to mention the young and extremely enthusiastic salesman Jonathan Liu is a treasure here. You won’t go wrong with this young man. He will make your buying experience worthy of Acura.

This is a review of their service department. I have been coming here for service since 2012 after I bought my car here. I think my readers should know that I live in NY and my parents lives in Seacaucus. The reason why I always go out of my way to get my car serviced here is because I am absolutely enamored with their professionalism and courtesy. The employees who served me were punctual, dressed appropriately and have good hygiene. Their professional demeanor also made me feel very comfortable. For example, they upsell additional products and services as they should, but they were never pushy when you decline an offer.
The waiting room at DCH is well maintained and comfortable. You can reach for some free snacks and watch tv or use their surprisingly fast wifi to read my Unilocal reviews. Usually when I got tired of sitting around, I walk right across the street to the ⁷⁄₁₁ for a pack of smokes and red bull. Last but not least, they actually installed a bench at the smoking area outside. This slight attention to detail is what makes DCH so special. In this day and age when smokers are usually frowned upon, I would be lucky to find even a butt can at most commercial establishments. So kudles to the person who came up with that idea. I know it wasn’t there during my 2014 visit.
Finally the oil change cost me 44 dollars and some change. They also gave me a free car wash after the debrief. The whole process only took 1.5 hours despite the fact that the waiting room was filled with customers.
Keep up the good work!

If you’re looking for a dealership that provides you with the sweet stench of employee cigarette smoke as you approach the showroom, non-​responsive salesmen/​saleswomen, hours to wait to test drive a car, condescending management, smarmy assistant managers, over-​priced vehicles, and a crowded showroom where no one seems to acknowledge you — then you’ll find it all at DCH Montclair Acura.
We had multiple poor experiences here and decided to buy our vehicle from a local competitor.
They were pretty poor all across the board. And to top it off, during a recent rainstorm, their lot contributed a nice oily slick running into the storm drains (which subsequently run into local streams). Thanks!