In-Shape: Victorville North

Pretty good gym, but I don’t like the annual fee. I think the monthly bill should cover that.

I’ve been coming here over a year now my kids love the kids club all of the staff in there are really friendly and keep the kids busy. The gym is kept clean I always see staff walking around cleaning, the women’s locker room is kept pretty clean too, I love the women’s workout area it would be nice to have some barbells in there though, overall it’s a nice gym

Horrible! I have referred over 4 people and they have all been displeased by this gym. One signed up for a personal trainer and he never shows up yet they charge her for it. Your required to pay 29.95 a month to update equipment yet a lot of machines don’t work. They hire and fire instructors all the time and that makes it hard if you find a class that you like. I used to love Piyo with Laura and she is now she is no longer there. So please think twice before signing up!

So I joined this gym mainly for the classes, but cycling is my main passion. I’ve been disappointed with the cycling instructors. The only one that is AMAZING is Andrea but she’s only there 2x per week. I wish she’d teach more! Ashante is also good but the other instructors having boring music and don’t give us a good workout like Andrea. I looked forward to take cycling on the weekends but it’s always the same instructor, and sorry but she doesn’t cut it for me. High intensity/​motivation/​wanting to go the the gym on the weekend is what most people are looking for. So please please please please PLEASE find more instructors like Andrea for cycling or at least rotate on weekends. The other classes are okay but nothing that is highly recommend… the gym is very clean and most staff are nice.

This is by far the best and cleanest gym in the high dessert! I just recently joined 2 weeks ago and I’ve been coming everyday. Like many other gyms, there are peak hours, but at inshape it’s never too crowded which I love and I’m sure anyone would appreciate. The facility is huge and has been newly renovated. They offer a swimming pool, two jacuzzi’s, a sauna, steam room, a special room with weights and other machines for the people who like to work out in a smaller less intimidating setting, a track upstairs, personal training and most of all an extremely helpful and friendly staff. I highly recommend this gym for anyone. All ages, shapes and sizes. If you are looking for personal training/​advice please ask for Rebecca or Matthew!

Very clean gym! They offer something for everyone, my favorite is the girls gym. The machines are clean and not on top of each other. The child’s club is great!

So many little cons have added up over the year or so I’ve been at this gym:
machines always have previous person’s weights (sometimes 4 or more 45lb weights — those are hard to move), kids all over (thought kids weren’t allowed?), super loud kids screaming in their center right next door to yoga), staff cleaning the machines with a strong-​smelling cleaner that makes me have to leave, not enough lighter weights (where’s the 5 lb weights???), no small towels unless rented, etc.
Only 3 yoga classes per week (other than a pilates mix and restorative which is for the elderly or disabled). Vanessa and Kati are very good instructors. I’m sorry to say that Debbie is not. Sorry, Debbie. Wonderful person but I question if she’s really certified in yoga instruction?
Also, there is NO SCALE. No scale in the women’s locker room. Where is it, I ask? Behind the personal trainer area on the main floor. I ask a trainer if I can use it. Uh sure, but it’s not accurate. How does a gym have zero working scales. How. How how how how.
Tonight was the worst. I remember when signing up, I asked if there were paper copies of the class schedules. I was told to use the app or online schedule instead. Fine. So, tonight, after consulting online that there was a yoga class at 630pm, I go to the gym. No. There is no yoga class at 630pm. That schedule online is incorrect. WHAT. what. what. what. what. what. what. How am I supposed to know when the classes are???
I’m tired of being frustrated. I liked this gym for a lot of reasons, but I’m getting more and more willing to drive farther to 24 Hour if it means a better experience. ughhhhhhh whyyyyyyyyyy I wanted to like this gym ughhhhhhhh

My family and I have been members of In Shape from the very beginning and are enjoying the whole experience. I’ve found a «new love» called cycling !
Been going for 24 weeks now and have found that of all the instructors Andrea is the ABSOLUTE BEST cycling instructor ! She’s an Amazing instructor, she’s challenging, encouraging and motivational. With her, you always know what you are supposed to be doing and how you are supposed to be doing it. She makes you want to come back for more. She did have to give up one of her days due to a scheduling conflict but she absolutely needs to be given more time/​days. When I’ve reluctantly gone to other classes, they only managed to have 10 — 15 in attendance but I’ve witnessed Andrea PACK in 25 — 30 on a consistent basis on different days. There’s no way that the one you hear so many complaints about should have more times a week than each of the other instructors. Please give Andrea more class times, she is «The Truth» ! And hands down the BEST cycling instructor that In Shape has !

Since my last review the gym has stepped up their game to the best of their ability, I’m happy to say. I have seen increased cleaning activity on the floor and in the locker room and pool area.
Ultimately it is up to the members to help keep the club clean and decent. Sadly, and I’m sure this is the case everywhere, not just here, some people simply don’t care. NOBODY can convince me that these people «don’t know better». Did they crawl out from under a rock?!? Sometimes I seriously wonder! Just today I observed a family of four using the treadmills directly in front of me. Firstly — and this is the gym staff’s fault… you’re not supposed to stand on the belt when you start the machine! You’re supposed to stand on the sides and then step onto the belt once it moves at the speed you want. Especially the larger members — dang people, please use your heads!!! When the family got off the machines almost at the same times, not one of them cleaned the machines. NOT ONE! Sadly this has become more the norm than should be. I’m feeling rather disgusted with people who think they are above the rules.
Same goes for the two girls who went into the Sauna today wearing their sweaty gym clothes and shoes! Ladies… do you not read English or do you think you’re so special you don’t have to follow the rules? Were you not AWARE that there’s a dress code for the pool area facilities? BATHING SUITS AND TOWELS ONLY! Just because other people wear their clothes in the pool/​spas doesn’t make it right and it does NOT mean that it’s OK and you should do it, too!
I do realize that the last two articles are more of a rant than a review and technically don’t even belong here… Frustration got the better of me and yes, I’m leaving it in anyway to let other people know.
All in all, it’s still the best gym and it’s probably a good idea to just ignore the bad stuff. People still leave weight plates on the bars/​machines. Staff goes around to take them off whenever possible, but they can’t babysit everyone, unfortunately.
So, for those who are on the fence about it, Try it out for free — last time I checked it was a two-​week free trial — and make up your own mind. But remember that just ONE bad experience is not generally the norm. So try going different times on different days and see for yourself. That’s usually the BEST way to make such a decision :)
Hubby and I are definitely staying unless something drastically changes for the worse.

they charged me a 10 $ «processing fee» to change a feature of my gym membership today. Not that 10 $ is allot of money but it’s the principle of it and the manager was rude when I asked if they would waive the fee. to nickel and dime their members is not cool. Gives me an idea of their business practice. Considering going back to 24hr fitness

Worst customer service ever!!!
The place is amazing, love the kids care and that’s the reason why we hold for a few months before cancelling!
Usual situations:
Manager: you can not train her!!! … Why? She is my wife we train together
Manager: don’t take pictures… Hey i am Using the timer here!!!
This guy drop the barbell cause it was to heavy, and manager was right there! Please don’t slam equipment… Sorry was an accident, (manager) don’t do it again.
damn! What about are you OK? Any sing of kindness?
Instructores are great, but is the customer service people that seem don’t know pull a friendly smile.

I came in several months ago, asking for a quick tour and making it clear to the guy that I wasn’t going to be signing up for anything today. After the tour, I found myself shuttled into the office of a Closer, who used high-​pressure tactics to offer me all kinds of discounts, but I had to sign up today. No thanks. I walked out.

The person that signed me up, Brian (spelling), was very personable! We were together for three plus hours but it only felt like one. Now granted he acted kind of like a used car sales man but a VERY good one that I almost missed it. I was going to sign up regardless of what he had to say.
The reason I am giving them two stars the facility is new, clean, the ancillary staff is great, the pool is nice, although a bit on the cold side however:
Brian mislead me. He told me it was $ 20/​mo for VIP service. Wrong. $ 25/​mo because my son was on my membership. When I asked him about it he said he didn’t know that it cost that much. He said knew it cost that much for couples (he signed us up on a couples contract). I still wanted it. Again, I knew I was signing up regardless of what he had to say.
Brian said my 4 year old could swim during kid zone hours. Wrong. We had planned for a full day prior to swim the next NIGHT at 1900. Well it did not happen because family swim time ends at 1600. She was very disappointed. I try to keep my word all of the time, especially to my children.
Third I had an appoint with a trainer, not at the best time for me, I receive an email, phone call and an in app notice not to be late or miss the appointment. I messed up and brought the kids (thinking kid zone was open). It did not matter because the trainer was not available. He was in a meeting! The meeting lasted 30 minutes into the scheduled training time.
They tried to make it seem as though it did not matter because I had the kids… I could have taken them back to my friends (a bother but it could have been done). How can you make an appointment during a meeting time?
I cancelled. If it was so important not to miss then make sure the trainer is available. I paid months ahead because as I said I wanted to join regardless, but if the facility management has no regards for me as an individual as oppose to me as a number=$ then I would rather go somewhere else. It appears as though they will tell you anything to get you in. Maybe for some that is necessary, it wasn’t in my case. I came in with my mind made up already.

Went in to check out In-Shape…Have to say place is huge and very Clean. Awesome. Everything you need for Club Amenities available. Towel Service
Kids’ Club, machines, Group Cycling, cardio Equipment indoor Lap Pool, (that don’t smell like chlorine) Group Exercise, Sauna, Personal Training, Whirlpool, Steam Room, Full Sized Basketball Court, Free Weights TRX Suspension Training. I joined and I am very happy

I’ve been a member at this gym since July! I love it the staff is very nice and always helps when you have a question! the classes are amazing has well. and they have a women’s gym has well for all the ladies who are not comfortable to work out in the main gym! they have everything for every age group, kid zone for the little ones, Zumba, body pump, ujam! And I’m favorite the sauna and the steam room! come check out this gym! I give this place 5 stars if I could give it more I would! I’ve been customer service for 6 plus years and I know a good place when I see and staff. :)

I joined November 2013, they were at a show at the fair grounds. They have added all the amenties since then. I have been coming regularly since the new year very nice club, lots of equipment. Staff is awesome, friendly, helpful, come a few times in a row and they remember your name. Always have people coming around cleaning. Locker rooms and equipment kept really clean. Everything you could need one location. Lots of equipment so no waiting.

I am really blessed by God and appreciative of being able to be in such an amazing gym as this. I recommend to anyone reading this review to stop by and try a gym that literally has EVERYTHING you need to address your physical fitness needs.

The gym is not the amazing space some lead you to believe. It is nice, clean, friendly, the gym offers a great variety of classes, and it never seems full because it is so large. If you live in Apple Valley, go to 24 hour fitness. The gym is not worth the drive and 24 hour (in Apple Valley off B.V. Road) offers the same amenities In-​Shape does.
I attend the yoga classes and they are 100% worth membership. Debbie is a great seasoned instructor. Vanessa is also a great instructor, friendly, and knowledgeable. When I leave yoga class I am so relaxed. The whole days stress has left my body. Want to relax? Go to yoga. I wish they offered a class daily, but they do offer morning and evening three to four times a week.
I would recommend they add hand sanitizer stations at the entrance/​exit of the gym. They have cleaner spray for the equipment but nothing for the members. It bugs me each time I leave there is nothing for me to sanitize the germs from the gym. I feel like In-​Shape wants to compete with «city» gyms like LA Fitness and so on, but they have fallen short. Add hand sanitizer stations, rent out racquetball equipment and maybe add volleyball. I wish there was a league I could join at my gym. Maybe consider basketball leagues and competitions. Make In-​Shape the fun hangout for young people like it advertises (or seems to be aiming towards).
Overall, I do like the gym, its location is prime. I stop at Costco often and can easily get gas and a carwash. The classes In-​Shape offers are wonderful, great variety, friendly knowledgable instructors, tons of cardio equipment, and even a female section I frequent. There is a lot to like here.

OVERALL
I liked the gym. I need variety, cleanliness, and good customer service. Walking track around the gym was nice. Didn’t like hours, long term contract, and all the crazy fees.
ANALYSIS
Been in the fitness industry for a few years. Been an instructor, trainer, sales manager, GM, etc. Can’t tell you how unusual to see two major gyms next to each other. However, it works for me. I will talk about both but let me lay out the differences. Won’t tell you which gym to join, but I will say before putting money down and giving up the EFT, use a guest pass a minimum of a week. Two – If you can stretch it. Reason being, counselors (sales) may not give you all the information needed purposely or inadvertently, e.g., crowded parking lot, classes to full to get into, unclean lockers, bad daycare, etc. Things important to you but not so much to them.
COMPARISON
World’s Gym and In Shape Victorville, night and day. Spoke with counselors from both gyms. One feels night club-​ish and the other YMCA-​ish/​24 Hour Super Sport-​ish. No long term contract versus a 3 year contract. One gym very techy and the other not so much. One has swimming pool, Jacuzzi, basketball, racquetball, and indoor track. Other cross fit centered and an abundance of cardio equipment. One has limited weekend hours the other is ²⁴⁄₇.
INSHAPE: Victorville
If my first experience with In Shape had been with Yeny, instead of rude lady in Palmdale East, I would already be a member. Nonetheless, great customer service here, front desk and sales. Staff was nice and accommodating. Gym was clean and smelled nice. Spacious and layout was much better than the other two In Shapes (Palmdale) I visited. Loved the walking track and how the free weight area was set up. Basketball court was still under construction, but close to opening. People were swimming and racquetball players looked like they had a great time.
Disappointed with only three cycling bikes and would have liked more free weights and cardio equipment, but it is what it is. Cardio theater (TVs) is not bad. The variety of selectorized machines and free weights are standard. Nothing special write home about. It met the basic. Quick workout area is a fine addition There is a ladies only area which is nice. Think anyone’s Mom would be comfortable here. No Hulking Iron Heads Steroiders here.
Took a Zumba class on Labor Day. It was a fine class. Jackeline was a good instructor. Thought about taking the Yoga class, but it was a Gentle Yoga class. When I saw people grabbing chairs and yoga mats (which are provided by the gym, Nice touch), I had a change of heart. I’m sure its a fine class, but not really my speed. Seniors love this class.
There’s more to the gym, which the website I am sure can describe. However, again, use guest pass before opening up your wallet. Can’t tell you how many horror stories I have experienced regarding upset members regarding billing and cancellation.
NUTS and BOLTS Read contract. Know 3 day cancellation process, cancellation fees, and freezing options. Joining fee is standard. When I went it was $ 79. I have been shown a range of $ 150 and no initiation before in the last few months. Monthly dues in the industry ranges from $ 20 to $ 60 a month. I was offered $ 40/​month for a singe club, $ 45 for an all club one here.
Processing fees, card fees, enhancement fees, and other stuff are BS. Its their gym, their rules. There are too many options out there to be pressured under a pushy sales person. YMCA, 24 Hours, Worlds, and the list goes on. In many ways it reminds me of an LA Fitness and 24 Hour Super Sport, yet with the business practices of Bally’s before being sold to LA Fitness.
OVERALL REVIEW
I liked the gym. I enjoyed the variety, cleanliness, and customer service. Walking track around the gym was nice. Didn’t like it wasn’t 24 hours. Long term contract, and all the fees are just dated to me. Not too many gyms still use this business model. This place serves a certain clientele. If this isn’t the place for you next door is, World’s Gym. I’ll have review of them in a minute. Again, use guest pass before putting down any money.

The facility has promises of becoming a very beautiful and pleasant resort. The only potentially negative thing I would tell anyone planning to get a membership here is in regard to staff. I have visited this gym every day of the week and pretty much all hours of the day and realized that the facility is way over staffed at any given time. Normally I wouldn’t care and normally this tends to be a good thing in any other environment buy in this case due to their being over staffed they find themselves with nothing to do and I find them hors-​playing at the front of the facility. I have counted up to 11 staff members and observed that only one is being productive (usually the young lady at the reception desk) unless one of the other many surplus staff (usually one of the male counselors flirting with the female receptionist) take time away touring a prospect member.
I will admit as well that most of their staff seem very clueless to handling customer concerns and complaints. When I first started going to this gym, the facility was clean and pleasant. This was because one of their associates was a hard worker and was always maintaining the facility when she first started working there. Months later the facility is a little more dirtier and can certainly use a basic clean up. The problem for this is due to that same associate basically getting comfortable with all the long time associates playing at the front of the gym and now she does the same. I will emphasize strongly that the facility is NOT disgusting, just needs to be maintained.
Hopefully their corporate headquarters will eventually step in and replace the facility’s seemingly careless manager and find one that is much more than just collecting a paycheck.