Midway Home Solutions

I agree. An honest and integrity based appliance, furniture, and home solutions store. The showroom is well designed so you can find things easily. The service was great and at one of their exclusive sales events there was a huge turkey dinner being served. Popcorn, coffee, and other amenities are there for the taking. My dentist who has been going to Midway for years told us about Midway. He has gone there for many years and bought all his appliances, sofas, chairs, etc from them. We bought a refrigerator and a dishwasher (Samsung) in 2015. My experience was great hence the 5*****

Shopping there might be OK but working there is a nightmare. The owner is the boss from hell, he’s a nasty mean natured jackass that has created an intolerable toxic work environment. He screams, yells at staff, gets a screwed up little hate-​filled face and acts like a 5 year old having a temper tantrum. Everybody hates him. Employee turnover is ridiculous, nobody stays there more than a few months, he can’t keep help because he’s such a miserable little turd of a man.

We had Jeremi L. from Midway Home Solutions out to repair our Samsung dishwasher. We were very pleased with Jeremi. He was professional, skillful and well organized with the repair. He very well represented Midway Home Solutions and we would call again.

I first visited Midway with my 96 year old Father-​In-​Law when he wanted to get a new TV. His was an old projection TV. He has shopped Midway since he moved to the area some 10 – 12 years go. We took him there and to several other locations looking at TV’s. Turns out he got a fantastic deal from Midway and ended up buying and new washer/​dryer too! The service was great and he said, «It’s always this way, and they stand behind what they sell.» So when we decided to update the counter tops in our new/​old home we contacted Matt at Midway. He came out and checked out what we wanted. When we went to pick out Granite Matt was able to give us a quote while we were still at the stone yard! He then sent James from Inland Counter tops in Chino. Long story shortened… we are ecstatic about the service we received and the quality of everyone from the company reps to the installers. AND the price better by hundreds from any other bid! Thank you James, Matt, and Midway!

I love it here. The sales ppl are really nice and helpful. We bought almost all our furniture here and we have never had a problem. We had a warranty on our washer and dryer and twice we had to have someone come out for service. Turns out it was my fault cuz I put a throw rug in the washer and it ripped to shreds and the water overflowed and there was a flood in our garage. The whole machine was clogged up. It was a mess but the service guy fixed it, then to make matters worse it happened again but he still fixed it and no charge to us. I wouldn’t go anywheres else. They have everything here that you need for your home.

They only got 1 star because I could not rate it any lower. They have HORRIBLE customer service and give excuses for everything.
Do not use this company for anything. They are rude and have horrible customer service (if you can even call it that). Read what others are saying — it speaks volumes! We had a bad experience there months ago and that’s all it took for me to never return.

Horrible company would give — 5 stars if available.
Bought a washer and dryer. Front load on pedestals. Washer has never worked correctly their one liner is we recommend you take sheets, towels to laundromat as you bought entry level machine. The tech told us for the last few times they will order part then told the store that there was nothing wrong with the set. I paid over 1800.00 plus extended warranty. Brand was a crosley which the selling salesman said was top of the line. Offered me a $ 100 trade in to buy from them again. No way. I would put myself thru that again. Nightmare is too small a term for them and their service.
Cannot believe they don’t care get the money and run.

I was looking for a chest freezer and I had been shopping for weeks. I was getting upset because every place was out of stock.
I found the perfect freezer at lowes but they couldn’t tell me when it would be available in store. I was told to just buy it and wait for a call. That was not okay with me because I have a cow at the butcher that will need to be picked up soon.
My husband told me to go to Midway and look around but I was hesitant because the website didn’t seem that comparable. When I walked into the store a man greeted me and asked what I was looking for. I was directed to the freezers and in five minutes I was at the counter paying.
I seen the same model that I wanted at Lowes but I was listed for more. I asked if they price match an the guy said yes and even beat the price.
I am so happy with the quick service and great experience. Bill McKown was so helpful and I will be back.

I wish I could give them 0 stars they are just out to make a buck that are family owned but they honestly don’t care about there customers or there happiness there stuff is junk the prices are low but the stuff breaks I bought a washer and dryer and we told they had all brand new parts 1^st time I used the washer it started leaking from the bottom then I use the dryer and it’s really loud sounds like a bearing is getting ready to go out! No they won’t give you your money back you can only trade it for different junk so we found a different washer and purchase that and when we first saw it on the floor I was told it was a floor model not a scratch and dent then they bring it out to put in the back of our truck and it has a huge dent in it the manager Ralph says it was already there and there’s nothing he can do about it so it seems like one of the guys dropped it in the back and they’re just trying to cover it up horrible horrible customer service I will make sure that I let everyone I know or ever talk to to never go to midway they will rob you every chance they get! Please pay a little more and go to Sears better service and better quality

We purchased a couple TV’s and some furniture from Midway. We got a great deal on everything. Jason Montana provided us with excellent service and he went above and beyond to save us money. Thanks Jason!

My husband and I had bought a washer, and dryer here last year. This year we were looking for a dining table, and server. I had actually visited Midway a few times, and each time I was always completely ignored. Perhaps it was my race, my age, or maybe even my clothing choices. The point is, even though the place was empty I was invisible to these employees. So we decided to go to Ashley’s, 2500 $ later, we left with purchasing a dining set, and a new mattress. Everyone was very friendly, and that’s how they get their commission, by doing their JOB.

Well to update. It is 3 weeks later and out ice maker still doesn’t work. They keep ordering parts, sending people out and being rude on the phone. All I want is a new fridge – the same one I bought – then they can take this lemon back – work on fixing it there on their own time then sell it again. I will never shop here again – they’re loss! The whole point of going with a small business is better costumer service but at this point I may as well be dealing with Samsung directly. Don’t shop here!

September 2014 fridge not cooling, not calling Midway for service. Mold from the 2010 repair still present behind inner panels.

It would be nice if the store was able to provide decent customer service and do what they said they were going to do. Four times I have asked them to complete a task for me. Four times! Very simple, it would not cost them any money, and it may even guarantee my return. but no! Can’t get it done! Thanks for the complete lack of service James and the «sales managers»??

Trouble with our oven and called Midway (referred by the Gas Co.?)…they came out and determined the issue and then they ordered the part they said was not functioning correctly… the thermostat. After installing the new part they claimed it was «fixed»…Well the temp still didn’t hold and all baking and cooking was still uneven… crazy. We called them to come back out within the the 30 days but instead of coming out and re-​checking the oven Richard informed us «it’s working the way it’s supposed to» and would not come back out… but it wasn’t…the temp would continue to climb… they refused to come back and follow up and see if there were any other issues… we spent our $ 315 for the service and parts and attitude… WE’RE DONE…
We then called another service company and they came out and replaced the ignitor and now everything works fine, without the attitude. Try someone else for repairing your appliances…

Couldn’t have had a better experience. Probably the best flawless transaction I’ve ever had dealing with purchasing furniture. April was an amazing sales associate who did everything she said she would. We ordered our Ashley California King bedroom suite with a Diamond mattress on a Saturday afternoon and had it delivered and set up the following Friday by 1pm. Got a better price on Ashley Furniture with Midway than could’ve from Ashley. The guys who delivered it were also on time and did a great job. A huge thanks to April, the delivery guys and Midway.

Beware! I cannot say enough bad about this company! I posted previously about the nightmare we went through with them repeatedly messing up our order and/​or delivering damaged furniture. Several weeks after telling them we no longer wanted to deal with them, we discovered that they had charged a $ 2,000 dollar «restocking fee» to our account. That’s right $ 2,000! We are fighting it, but apparently it’s written in the micro print of the contract. We will probably have to go to small claims court! What a corrupt, lousy bunch of crooks!

I am going to be fairly neutral here, as I never bought anything.
Maybe that means something though, I have been here many times.
We bought a house in the area two years ago and our realtor recommended coming here.
The appliances, as well as the furniture are grossly overpriced, every single piece in their huge selection.
Service, while I see staff all over the place, has never approached us, they just kind of stand around.
They sell used appliances, score, maybe right?
Looking to upgrade to stainless in our kitchen, we came here.
The used section is disgusting!
Seriously, they put up dirty ovens, fridges, AND charge a ton of money for them?!!
Anyways, we bought all the appliances at Lowe’s and Home Depot for way cheaper (even than the USED here!) and don’t think we will be back.
It’s a shame, I would rather spend my money locally.

I love this place. We have been there three times. The first time was to purchase a washing machine. The second was for an oven. This last time we decided to purchase all new appliances for our kitchen. I came in with prices from Home Depot and best buy and they were more then willing to price match. Always have excellent customer service and super helpful. The only con I would have is the installation prices. Way too expensive, we paid an outside installer to install a stove, microwave and dishwasher and it cost us less then half of what they charge. Other then that I would highly recommend them to anyone.

When I arrived to Midway they were understaffed, every salesman was currently helping other customers. After some time waiting Patrick offered to help. He seemed new due to the fact he had to get assistance from another co-​workers to answer my questions. Unlike other stores Patrick had made me feel like he actually wanted to help me out. Then when he provided me a price I was shocked. They were cheaper then the larger statewide competitor down the hill. Patrick also offered to save me $$$ if I wanted to assemble the dining room table myself which the other companies would not. The dinning room table delivered one day later then when I was initially told but they called me ahead of time to let me know about the delivery date change so no worries.
I have since returned to purchase an oven from Midway as well. I worked with Patrick and he beat Best Buys price and they even had the particular oven I was looking for in stock.
I can honestly say I had a good experience shopping at Midway so far.