Terminix

Horrible service! I set my appointment on April 28 and got an email reminder on April 24, but they came on April 26. They only sprayed in the front yard when I was not at home, and charged me $ 113. I called the customer service, a women answered the phone and informed me that technician will not come to my scheduled time, and hang up the phone. This is the second time, they automatically change my scheduled time and did not tell me. We will not choose this company again!

Took care of a family members pest problem right away. Prompt, professional service. I really appreciated the fact that the representative was thorough and explained everything to us all. Handled everything right away and got great service. Thank you guys!

Worst service in the world! I called two day ago and spoke with someone. I explained my problem and he said they could help me with it. I set my appointment up for today between the hours of 9 – 11. Eleven o’clock came I waited till 1130 and called them. A woman answers the phone and informed me that my appointment was between the hours of 9 – 11. I informed her it was eleven, she called the office of course no manger is avAilable. I was told if I want to cancel I need to speak to manager. Well it’s 719pm now and still no call or service. To top it off I was on my way to pick my son up and I see the terminix guy leaving his home on Luna rd.

Just had terminix out to start my new service the person that came out was on time answered all my questions when he left he let me know what was done and if I had and more questions he gave me his cell phone so that I could call I would recommend terminix to anyone that may have a pest control problems

Horrible service! If they show up when they are suppose to they don’t do what is asked of them unless you follow them around! Also had a Tech drive their truck across my front lawn to get to the other side of my house, when there was a perfectly good fence that just had to be pushed opened! :-/​If your looking for a wonderful pest Company, call American Structural Pest Control in Hesperia… They are family owned and give THE BEST personal service! I have been with them for close to 4 years now and couldn’t be happier!

I used terminix once before and unhappy with the service and very upset with the billing department. My renters called and I needed fast service after calling around trying to find someone to answer their phone (leave a message we, ll call) I called terminix and reach a very nice salesman. But that was just what he was sales and made lots of promises that they have failed to meet. The tech refused, yes refused to leave any paperwork or a phone number for them to call if they had problems. After multiple mobile app requests for urgent service I hit the button entered my cell phone and had a rep calling me in less than 60 seconds. (at least that works as promised) steer clear!

After previous good experiences with my local Terminix office, I called the Victorville office in June to check for termites in my vacation rental in Big Bear. They were prompt in setting up the service and I thought all was well. I had occasion to visit the place about a month later and found that the only evidence that a service guy had been there was the deck board that had been removed but never replaced. A missing board, right in front of the front door? Grateful that no renter got hurt (and sued me), I called and sent emails almost daily for 2 weeks before I got someone to return my call. Their solution? They called my property manager, had her replace the board AND I GOT THE BILL!!! Another 10 day round of calls and emails took place before I finally spoke to a live body in the Victorville office. Oh, did I mention that, not only couldn’t the Terminix guy not finish the job, he somehow «missed» all the evidence of a rodent problem? Grant you, I’m not a professional but I think the dead mouse in the bathtub might be a clue. Terminix’s excuse? Their tech wasn’t «trained» to deal with rodents. Apparently, he wasn’t trained to finish the job and his coworkers aren’t trained to answer the phone, either.
Anyway, I finally got the service manager to agree to reimburse me for the cost of replacing the deck board. He warned me that it «would take a long time» to cut me a check. Hey Terminix, it only took you seconds to charge my credit card $ 1200 for your worthless «service». If you need pest control in Big Bear, call C&D — they responded in one day and competently took care of my problem for a lot less money. This was a really expensive lesson for me but at least I can warn others before they get ripped off as well.

Terminix out of Victorville, CA purchased the business accounts from Shamrock Pest Control in Barstow, CA around the beginning of summer 2011. I was a happy customer of Shamrock’s for many years. They had kept my 5-​unit apartment building bug free. When I heard they were bought by Terminix I was confident I would still be a happy customer. My first call to them was for seasonal ants that like to hang out at my building. Shamrock always took care of my yearly concerns when the ants came. After three service calls to Terminix in two weeks, the ants were thriving. Callbacks were handled quickly and professionally; however, the problem remained. Since I am a business woman, when I pay for professional service, I expect to have the job done in one call, maybe two if the pest problem was particularly bad. But my time is too valuable to have to make so many calls for what is routine in that area. I switched to Dewey Pest Control. Jennifer answered the phone at 4:50 PM with a very professional, helpful voice. Within 5 minutes I had a quote from the technician and an appointment set up. Dewey was referred to me by one of the property management companies that have helped me many times in the past. I would NOT recommend Terminix from Victorville, but would definitely recommend Dewey Pest Control from Barstow, CA.