A Dog’s Day Out – Vienna

We went there for the first time today for day care service as we needed a place to leave our puppy for half a day. the process was pretty easy & they took our puppy almost immediately. we were able to watch him through the window & we could see he was having a great time with other dogs playing around. we’re happy we found this place. we live like 2mins away which makes it even more convenient. we will be returning for sure. and oh they didn’t charge us today for being first time customer:)

We have been taking out dog Nugget here one or two times a week for several months. It is near our home and very convenient. He loves it and can hardly wait to get out of the car and get into the building. The staff is friendly and remembers him every time, and they pay attention to Nugget’s interactions with other dogs. While Nugget is a smaller breed, he plays very well with larger breeds and the staff has recognized that sometimes it is beneficial for Nugget to play with the larger dogs. He always comes home happy and tired, which makes us very happy. I would recommend ADDO to other dog owners. They have taken good care of ours and he enjoys his time there.

This review is regarding GROOMING services only — he does not attend daycare.
We take our dog here for grooming — because of our dog’s health issues, we always ask that the staff keep him separate from the other dogs — whenever I call to make an appointment the staff always remembers him and remembers to keep him apart. I really appreciate that.
The grooming services are not the best that we’ve ever received, but they’re ok for the price, and our dog isn’t afraid or reluctant to go with the staff when we drop him off, which speaks volumes.
The last time we took our dog in for grooming, we were surprised to not hear back from the groomer’s regarding a pick up time for more than 3 hours. That seemed long to us. We tried to call, but our call immediately went to voicemail. We headed down to check in on our dog, and the staff told us that he had been ready for pick up for two hours, and that the reason that we hadn’t received a call was because someone had run into their phone lines behind the building last week.
It seems to me that if you know you have a communication issue, you should predetermine an alternate way to communicate — email or something. I was very displeased that our dog, who has known health issues, was sitting in a kennel for hours after being groomed, probably cold.
We’ll still visit this location, and I don’t feel that the above-​articulated scenario warrants docking more than a star from our review (this would be a four star review). I’ll continue to update as we continue to use this business. We’ve utilized their grooming services at least 5 times.

Its funny that every review for dog services is usually either 1 star or 5 stars and nothing in between. People take their dogs so seriously and I am one of them. My dog is my child and I’m a very protective father.
That being so, I always worry about Kevin (my boston mix) when I’m not home with him. ADDO does a great job of putting my mind at ease. Everyone there knows his name, he is always excited to go, and he usually comes home tired enough I can get some work around the house done.
Anyone who works with unpredictable things (people, dogs, children) know that accidents can happen and I think a lot of these poor reviews have something to do with the unexpected happening. It is up to a business to make sure when bad things happen, they handle and always err on the side of grace. We however have never had any issues with Kevin coming home with any bites or smelling. YES the places doesn’t smell like a perfume store but its full of dogs, get over it.
We boarded and spend the first night away from our dog last month and were happy to have the night away. I trust the staff and like that there is someone there 24 hours a day. Dogtopia which is slightly more expensive does not have staff overnight which is why I would hesitate to leave Kevin there.
Overall Staff Friendliness 9 out of 10
Likelihood to recommend 9 out of 10
* Would REALLY love a webcam to see my little guy when I’m at work

This review is regarding the grooming service, our dog has been to daycare on many occasions before without any issues:
I have been to the groomer about 3 times now, and this is definitely going to be the last… The groomer called mid-​session and claimed that my dog was too matted (he was barely matted, but I wont even get into that!) and that I would be charged upwards of $ 40 extra to un-​mat him … $ 40 is a big sum to add to the $ 70 I was already paying, so I said that I would instead pick him up and just pay for the work that was already done…
She then got an attitude and claimed «good luck bringing a dog that bites anywhere else»… Now, my dog has been getting groomed consistently for 5+ years, and I used to go to Petsmart where you can literately watch them getting groomed, and have never seen or been told of a single issue. She herself has never told me of a single issue in the past. But now that I decide to leave, then I magically have a dog that’s awful and bites her all the time?!
She had such a disgusting tone on the phone. Our dog is like family to us, he is so sweet and friendly, knowing an untrustworthy, malicious person like that has been working on him 3 times now makes me so uneasy! I Absolutely awful experience. would not wish it upon anyone. Take your dog to a place you can trust!

Since we settled into our new house in August and Natasha needed a space to burn off steam (she’s a 4-​year-​old Husky who had previously gone to doggie day care weekly in Milwaukee), we asked for recommendations from our new neighbors. The people who live behind us have a sister-​in-​law with a 3-​year-​old lab who strongly recommended this place. It’s just down the street and around the corner so quite convenient and priced affordably. In contrast to the Milwaukee spot, though, there is no outdoor romping, and the spaces set aside for the dogs mean that Natasha couldn’t run/​zoom the way she’d been used to. Also, with everything indoors, the smell of dogs, excreta, and disinfectant is very strong when you walk in. The carers, though, are hugs Husky fans, so Natasha always came home happy, if not as tired as I would have liked.
;)

I’ve been taking Bailey (my pug) here for several years now. I was looking for a nice, no-​caged doggy day care place where I could take her for a bath, clean her anal glands, and boarding. They are very clean, the staff is very friendly and most of all animal lovers. The prices for a spa day (bath, glands, nails, ears) including boarding for the day varies per dog size, for Bailey it is $ 55 as a bundle which is what I usually get for her. She weighs 28 lbs.
I have left her overnight for 4 days while vacationing, and she is well taken care of. She is happy there, and I trust the staff. She is active, and gets along with all dogs so she plays in the medium and small dog areas. The Vienna location is a warehouse size area, very spacious with high ceilings. Very nice and clean open areas. The dogs do pee and poop inside on rubber flooring, but the staff is quick to respond and clean.
Most importantly, she is happy while she is there and comes home smelling nice and clean. She is worn out when she comes home from playing and does enjoy her quiet time.

I forgot to update my review!
The owner sent me a message asking me to take down my review. He insulted my parenting skills by telling me I was setting a bad example for my child for writing a bad review.
The only way this review system works is that if everyone can voice their own opinion (honestly) without being harassed.
By the way, my dog still suffers from the abuse she received there. My dog is now 7.

Great place for your dog to spend a day or night.

I take my dog here every Friday for play time with his doggy friends. He absolutely loves this place and gets so excited when we pull into the parking lot that he starts panting and running in circles in the car.
The staff is very friendly and they always remember my dog’s name. It’s a little thing but it’s nice to show up and have someone say «Hi Fin!» and then remember that 10 hours later when I come to pick him up.
I will board Fin here when we go out of town. He’s never had trouble here. In the past, we’ve stayed at Petsmart Pets Hotel in Alexandria and he sometimes came home with stomach upset from stress. We haven’t experienced that here (knock on wood).
Deducting one star from the following:
1) There’s no full time groomer on staff. When we were going somewhere bigger/​more commercial (PetSmart) I could say «I’m picking him up at 6 can you bathe him at 5:30?» and it would happen. Granted, that’s really lazy of me since my dog is 7 lbs and bathing him takes exactly 10 minutes at home. They do have a groomer, it’s just not as convenient.
2) If you’re boarding and aren’t home in time to pick up before they close in the evening, pick up is a bit of a hassle. For example, sometimes when I travel for work I end up on a flight back from the west coast that gets in at 1 a.m. (gross). If I pick the dog up at 7:00 a.m., right when they open, I still have to pay a partial day daycare fee and it straight up makes me furious every single time. It’s only $ 15 but the reasoning is what makes me nuts — someone has to let the dogs out to go to the bathroom before ADDO opens. Why isn’t that included in the boarding fee? If daycare isn’t open then why isn’t that a part of the overnight fee… obviously the dogs need to use the bathroom, this isn’t some special thing that they’re doing for me. They always encourage me to just leave him for the whole day but sometimes, if I have an event, I’ll have to get him in the morning. Again, the care is wonderful but hitting me with the extra $ 15 on top of the fairly high price just feels rude to me.

I have been taking my Pitbull mix, Bijou, to ADDO on and off for about a year now. She passed evaluation the first time but then was subsequently attacked at a dog park. (Only time I think i would hurt a dog is if they’re hurting my dog). After that she was skittish and was defensive/​aggressive towards dogs approaching her from behind. I did NOT pay another eval fee and she did not pass when the owner evaluated her. Some time later and plenty of socializing with other dogs… she was evaled again and she passed! What do I conclude? Different people (employee vs owner) evaluate a dog differently. In my opinion those who have more experience working with the pack on a daily basis are more knowledgable as to how to handle a newcomer.
John is a manager there and has always been upfront and clear about how Bijou has been doing. He is great to work with! He ASSURED me that I will get a refund on the balance of packages if something were to happen due to what seems like a story from the past of not refunding someone the balance (illegal and they lost that legal battle). Nothing will hold up in court when you’re the evaluator and the policer of the same situation.
Anyways, the dogs pee and poo on the rubber floor. Bijou is house trained and this does not affect her at home. I think at the end of the day, the staff is very aware of their surroundings. I mentioned an odor and the next morning the waiting room smells better.
Lastly, Bijou does not smell when she leaves. She doesn’t smell period. If your dog smells afterwards, its likely because your dog naturally will smell.

I have nothing but nice things to say about this place.
I have been taking my Pup here for a couple of weeks now for daycare and he loves it. He sprints to the door when we get out of the car.
This place is pretty large for being located near the city. It is a big redone warehouse. It is divided into large, medium, and small dog areas. Each area has plenty of room for the dogs to roam around. There is also playground equipt. for them to ‘climb’ and sit on.
I’ve never seen an aggressive dog in the bunch when I’ve been there. They have ‘time out’ zones for dogs who are getting a little too rowdy, if it should occur. My dog always leaves tired and happy.
It is an indoor facility so they do pee/​poo on the concrete but it is immediately cleaned right up. I like that it is indoor because you can take them there on rainy days.
They keep a close watch on the dogs medical records which I appreciate. I was once in there when they told a lady she would have to come back after her dog’s records/​shots had been updated. I thought that was great because I don’t want my dog to be in with a Pup who hasn’t had his shots.
I would definitely recommend ADDO.
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I’ve been taking my little dog here for boarding, day care and grooming for 3 years now and have nothing but great things to say about ADDO.
Here’s what I love:
— I can always always always get a boarding appointment. There is never an issue with scheduling and no matter how last minute I call they can always cheerfully accommodate me.
— They are strict about what dog’s pass their behavioral test and they divide their dogs into three separate size groups (not just big/​little). I feel very comfortable knowing that my little 7lb Morkie is going to be okay with other itty-​bitty dogs.
— Someone stays overnight with them. I love knowing that she’s not locked up in a cage overnight alone, and that someone is at the facility overnight.
— They let me bring her own food, so she can eat what she is accustomed to.
— Incredibly friendly staff has always remembered us by name and love my dog as if it were part of their family.
— Free playtime with every grooming appointment! I love that she comes home tuckered out and ready for a nap at the end of the day. The groomer also takes very specific instructions from us as we have a very particular way we like to have her cut. She always comes back looking perfect!
True they do let the dogs piddle inside but I’ve watched the handlers inside the pens — and they mop up immediately after the dogs. I see no problem with it!

I wanted to update my review to reflect how impressed I am with the caring flexible nature of the staff and facility. Dodger had to have a surgical procedure and because he needs to be watched to be sure he doesn’t pull at the sutures during the week, the staff were willing to watch him while he convalesces. He’ll be in a separated area of course so he doesn’t rough-​house with the other dogs but its nice to know that he can go somewhere he’s comfortable with people who know him well. Thanks ADDO!

Insanely overpriced! I dropped by this place looking for boarding for my two dogs. I was greeted by a 20 something who had no clue about his job and zero people skills. I had to pretty much coach him through his job and intro to this overpriced warehouse. They wanted $ 88 for two dogs per day then on top of that wanted to charge a day care rate on the last day even if I picked them when they opened. The entire place is concrete and there was dog waste everywhere. Look somewhere else.

We have a 17-​month old Puggle named Boogie who literally races us to the door in the morning because he knows it’s time to go «play with friends!» Boogie has been going to A Dog’s Day Out in Vienna since we moved to the area when he was 4 months old. He goes almost every weekday, thank heavens for the 5-​day pass discount and has a sleepover at least two times a month. We have also boarded Boogie for as long as 10 days. A Dog’s Day Out is literally Boogie’s home away from home and I know he loves it every bit as much as his real home! If you know anything about Puggle’s, you know they have a lot of energy and need a lot of exercise. Boogie comes home from ADDO completely exhausted, he can barely stay awake on the ride home! We always say a tired Puggle is a good Puggle. I can’t say enough about the staff at ADDO. Boogie LOVES his «Aunt» Candan and happily runs right to her every morning! In fact, he doesn’t even look over his shoulder to say goodbye to Mommy or Daddy! The rest of the staff is equally beloved by Boogie and trusted by my husband and I. The facility is clean and free of odor, which means it’s really clean! Boogie also has his «spa day» at ADDO and loves his shampoo and blow dry, nail trim and «tushy» cleaned! I mentioned the 5-​day day care pass earlier… the prices at ADDO are very competitive with other doggie day care facilities we researched and the convenience of the pass means we can drop and go on busy mornings! The location right near the Dunn Loring Metro is so convenient and the 7 – 7 hours means Mommy can deliver and pickup Boogie without altering her workday! I was worried about Boogie becoming «untrained» by being allowed to potty indoors. no problem, in fact, I think it sped up his potty training! He has never reverted, not once!
Bottom line. ADDO ROCKS!

I dropped my two dogs off for 3 hours to play with other dogs.
Pros:
The indoor play place separates dogs by sizes– small, medium, and large dogs. Since one of my dogs is skittish he was still allowed to go to the small dog group rather than the medium dog which was nice.
Staff is friendly and welcoming.
There is a good discount for dropping off more than one dog.
Cons:
Not the place’s fault, but there is heavy construction and you have to turn off a small gravel access road off of Gallows that is hard to see if you are not looking for it to get to the place, and then use the same small access road to get back on to Gallows, which can be a bit nerve wracking.
As others have mentioned, dogs do their business indoors which is one reason I will never board– it is too hard to house train them only to have then have relieve themselves indoors. There are people there who clean it up right away but it still does not help dogs from regressing. There is no grassy place near the building for dogs to do their business, and there is broken grass along the parking lot. Luckily the parking is right by the business, but if your dogs are like mine they need to go after a car trip.
Your dogs will need a bath afterwards since they are indoors playing with other dogs and there is a definite dog smell to the place. My dogs were just washed so next time I will time my play session for when they are about to get bathed.
Overall :
Not a bad place to drop your dogs off while you are getting your carpets cleaned, having friends over who are allergic, or just want your dogs to have supervised social time. It is nice to have an indoor play area for when it is too cold or rainy for them to play outside.

We are very disappointed in ADDO and cannot recommend this business to anyone. The facilities are not bad, although webcams would be nice. Having the dogs pee on the concrete of the warehouse isn’t a big doo. Certainly, all of the non-owner’s family staff is excellent. The problem is the owner. He is exceedingly rude, unprofessional and overly sensitive.
We had been taking out mixed-​breed dog to ADDO two or three times a week for months and had received daily compliments from the staff. No sooner than we lay down serious cash for monthly visits, the owner decides that our dog is potentially aggressive and, in his lay opinion, the dog should be put down! Any particular incident, we asked? No. No fighting, no biting, nothing. The owner just didn’t like the dog. We found out later that he does not like active dogs and has a reputation for banning dogs he doesn’t like. If we had known what the owner was like, we never would have taken our dog to this place.
THERE ARE NO Refunds. That’s right. You won’t find this on your contract, but it’s true. At the bottom of the pricing page on the website you will find «There are no refunds.» After he threw out our dog for being «overactive» he claimed that the policy was refunds but that in this case he would and it would take 48 hours. That was weeks ago. We are now proceeding with legal action. Pet owners BEWARE!

I’m continually content with the service I get from here. The staff is amazing and super friendly and my dog is always wagging her nub of a tail after we leave.
Would be awesome if they walked dogs to let them out rather than pooches relieving themselves right in the middle of the floor. They do clean up immediately but still, kinda gross.

We’ve been taking our two large dogs here since early 2008. During that time, they have not only stayed for day care, but they have also overnighted multiple times after problems with another boarding facility. Here’s what I love about ADDO; the staff may not remember my name, they don’t remember my husband’s name, but when my dogs go bursting through the door it’s like Norm at «Cheers».
During the snowpocalypse of 2010 our first priority was not battening down the hatches, but rather getting the «kids» over to ADDO where we knew that not only would we not have to deal with getting them outside in the freezing weather, not only would we not have two over excited under exercised dogs, but we would have peace of mind knowing that they were well taken care of and that they had the freedom to run around in a temperature controlled facility with other dogs.
We appreciate the fact that they are served a high quality dog food, and they currently offer discounted food in large quantities (we haven’t taken advantage of it yet, but when this bag runs out, we’re getting it from our ‘regular’ stop.)
The bottom line here is that the dogs are thrilled to go, we have one who tries to open the gate himself and get in as quickly as possible, and when they come home, they are not only happy, but tired. And that, makes me happy.