Air Treatment Company

Same day service with great service, will use them again.

My 3 bedroom with a den condo’s A/​C broke down by making a horrible squealing noise. At 4AM Friday. This noise, was heard by everyone in my building and the one across the street, and the 3 angry neighbors pounding on my door.
After dealing with another company that broke the water drain pipe system and asked me to «just super glue that together and you need an entirely new system». Qouted $ 6,500 and left. I did not sign his form and after calling my lawyer who called them, and had a repair crew there in an hour who professionally fixed the drain system. The owner did it himself; but failed to re-​diagnose
Ok, now the good review on Air Treatment Company out of Vienna. Mike called and arrived early. He opened up a door the other company did not and it just has an oiling system that ran out of oil on the blower fan. He oiled it, started it up, and charged $ 125. Money well spent. Thank you Mike, for saving us, $ 6,000.

Previously had two other companies servicing my unit. The technicians didn’t seem very knowledgeable. I asked a neighbor and they recommended ATC. Mike was extremely knowledgeable and most professional. I feel in great hands. Can’t believe the great luck finding this company. They’re great!!!

Air Treatment Company is an excellent company. Their techs and sales staff have all been very knowledgeable. Cameron was our tech recently when he came to do a yearly check up on our generator. He answered all of our questions thoroughly and took his time doing the inspection. When we installed our generator a few years ago, we worked with Phil in sales and he was patient and very helpful. We never felt pressured to purchase anything from them. They are a wonderful company to do business with and they provide great customer service!

I’ve had a service contract with Air Treatment for a few years, and have felt the service, responsiveness, and technical knowledge has been top notch. All of the techs have been respectful and helpful with advice about how to maintain my HVAC units and I’ve never felt pressured to upgrade or purchase new parts. Very happy with their service.

Air Treatment has always responded to my needs in a suitable timely manner. They sent «D» over just before the big snowmageddon and he fixed my 20 yr old furnace, but recommended that I should consider replacing it soon. «D» explained the different choices that I could consider, he was not pushy, the features were explained. I made the choice and Air Treatment replaced the furnace the next month. Well done. Thanks…

Air Treatment has been our choice for all our HVAC needs since we moved into our house in 1998! They installed a new boiler (replace the original from 1940!), a new Carrier a/​c unit and a Carrier furnace in another property. Excellent service. Dan recently did a maintenance service on our boiler that is still going strong after many years. He is extremely knowledgeable and is very customer service oriented. I would highly recommend Air Treatment.

Excellent prompt service. Gave a good explanation of what the problem was, what they did to fix it.

very clear and honest appraisal of our situation. I will continue to use them for all HVAC issues.

We’ve been doing business with Air Treatment Co for several decades now. They have installed our furnace, air conditioner, and hot water heater, and have maintained them twice a year with the required service contract. While the technicians have changed over the years, they have consistently been knowledgable, professional, and conscientious. The company has consistently provided quality equipment and outstanding, reliable customer service. The support staff has been cheerful and cooperative. Highly recommend.

I’ve been doing business with Air Treatment Company for years and have a service contract with them. They installed a combo heating/​cooling package unit in the utility closet in my balcony years ago and now service it.
The company I did business with before them wouldn’t return my calls when they discovered my unit needed to be replaced because they didn’t want to take on the job so props to Air Treatment Co for that. It took three guys to haul this massive unit up two flights of stairs.
I find their prices to be reasonable and the technicians are capable and knowledgeable as well as being helpful and friendly. The last technician who came out, Justin, is the kind of technician you would want to come to your home. I also have a lot of admiration for Mr. Lee who helped install the unit and served as tech on one occasion.
I have no problem giving this company my top recommendation!

I just bought this property and was very pleased to hear that Air Treatment Company honored the previous contract and the service visits that were left. I was also very happy with their service so I have renewed the contract. Staff is excellent and very helpful.

Just a quick update to say we have been buying the annual service plan (service heat in fall and a/​c in the spring). All of the staff are excellent to deal with and we really trust their service and opinions of our units. I referred them to a coworker who is also very happy with the company.

The customer service I have received from this company is appalling. In the last month, I have had them come out three separate times to service my air conditioning. The most recent time they did not record my appointment and did not show up during the allotted time. After I called the office, they said they did not have an appointment scheduled acting like this was somehow my fault.
The technician finally came out a few hours later. He was unprofessional and rude storming out of the apartment when I asked why the issue could not have been handled during the two previous visits.
I have never seen a profession act like a simple question was an absurd insult. This company is more concerned with getting every dollar out of each visit than any type of real service at all. I will never use them again and I ask you reader, to not make the same mistake I did!
Avoid them at all costs!

My review is a little bit different, since I did not first contact Air Treatment for an emergency or an installation estimate. When we bought our house in Vienna in 1990, the seller said that he was delighted with Air Treatment’s service and responsiveness, and with his recommendation, we set up an account. That was 25 years ago, and we are still happy customers. In fact, I have added their information to our Neighborhood Association’s recommended vendor listing.
By using Air Treatment’s annual maintenance agreements, we have both fall and spring service checks and cleaning, and most repairs are included in the agreement. Our last complete system was installed about ten years ago, and continues to perform as if it were brand new. There is something to be said for regular servicing by qualified technicians, and then being updated on the work performed as well as the condition of the equipment.
One of the things I like best is that when you call Air Treatment’s office, the person who answers the phone can usually take care of your need; there is no phone tree or forwarding of calls. This makes scheduling easy and effortless, and we look forward to the semi-​annual visits because it significantly reduces the possibility of an HVAC emergency. Thanks Air Treatment Company.

When I live in an ‘ice-​box’, and my world is shaken up in a bad way… the big blue and green truck rolling up in my driveway is the only thing that matters! Yes, Unilocalies, in the heat of a miserable summer, my biggest fear is that our A/​C is gonna crap out in a bad way, and it did just that!
I didn’t think I could find a company who would come out on a late Friday afternoon, in a few hours notice… AND a company with an honest and fair reputations. Well, I was wrong! The world of contractors and HVAC people outnumbers the world of Fro-​Yo shops, so what’s ‘sweaty gal’ to do when it comes to selecting one! Based on fantastic reviews, I went with Air Treatment.
Sarah in the office answered the phone, answered all my questions, provided me with a coupon tip, AND booked me an appointment for the same day! It was all too good… but could they deliver… YES…my sorry, sweaty self, was in heaven when Ben came to our door, diagnosed the problems in a matter of minutes, talked us through the repair, and did it all after working hours! His honesty, patience and quick solution, made for a happy Friday night!
Seriously, folks, I read reviews, I write reviews, and I ask a lot of questions! Ben was the man of the day, and Air Treatment Company pulled it all together in a matter of hours!

Our air conditioning system stopped working in the middle of the summer time and we needed someone to come and fix the problem. We bought our new home only a few years ago and were shocked to see our a/​c stopped blowing out cold air. Tim came to inspect our a/​c and told us immediately what the issue was. He walked us through it and told us what we can do periodically to keep our a/​c working well in the summer time. He also suggested the best filters to use in our home. If you ever need your a/​c or heat fixed, don’t hesitate to call this company and ask for Tim.