BB&T

I had an excellent experience at this BB&T with Jhon. He has provided me with excellent customer service and followed up with me on a daily basis until my issue was resolved. There should be more employees like him!

Very unprofessional!
Walked in the door, one of the tellers greeted us politely. We asked to talk to a Customer Rep to add my wife to the credit card account. She went to talked to a Customer Rep and returned, asking us to wait few minutes as the Rep was with another client. We waited and waited for at least half hour. The Rep finally called us, and as we found out, she was chatting with another employee!
We told the Rep why we were there. And she kept pushing us into opening another credit card for my wife when we only needed to add her name to the joint account! She went on and on telling us other products even though we said we were not interested. She finally enter my wife’s name to the system and had us sign a joint account form. We were told my wife would get a joint credit card within 7 to 14 days. Two months later we did not get anything. I almost forgot about it. I called the Bank Card customer service and was told my wife’s name was never added to the account!!!