Landmark Title Services

I recently sold my townhouse, Landmark title has an amazing service with very friendly, knowledgeable and professional staff, I was guided through out the process and everything went smooth. Landmark Title was highly recommended by my Real Estate agent, next time I purchase a home I will definitely use their service again. I would highly recommend them to anybody who is doing a refinance, selling or buying a house. I am very happy I worked with Landmark Title.

My husband and I just bought our first house in the States. Super excited! As first buyers, we are nervous about anything unexpected might occur. Luckily, our consultant Kelly is very professional, knowledgeable and responsible. We are very satisfied that the closing process went smooth. Landmark Title is highly recommended by our real estate agent and it turned out to be a good value not only because their professional service, but also their prices beat the competition. I utilize a $ 200 coupon from their magazine ad. I always heard that a good real estate agent and title service company can save lots of unnecessary pain. Glad we worked with Landmark Title.

I sold my condo and our closing was conducted by Landmark (chosen by the buyers). Leading up to closing, we received incorrect HUD drafts, emails missing attachments, incorrect contract details meant for other clients, etc. Careless mistakes that my realtor had to point out repeatedly to them.
Day of settlement, we arrived with a check written slightly over the HUD amount in case there were any last minute issues from the walk through that required credit or any mistakes that came up.
As both parties were signing documents, it was disclosed that the buyers were investors not intending to occupy the residence. This required them to sign some additional statements and both sides asked if there was any impact to the transaction. The settlement agent explicitly told everyone at the table they just need to know for audit and recordation purposes and it had no impact since we were completing an all cash transaction with no financing.
All papers signed, the transaction was complete, and everyone left. Later received an email with a revised HUD and were told there was a change to the transfer taxes requiring additional funds from the buyers and the seller’s overage check would be ready the following day after the buyer submits a check for additional costs. Upon reviewing the revised HUD, I found that there was a change to the seller’s costs as well thus reducing the amount I would receive from my overage check. This had not been called out to me.
I emailed asking for explanation on the changes since the settlement agent had told us there would be none. I received partial explanation and was told the settlement agent «didn’t remember she had told you there was no impact.»
I expressed my disappointment that a revised HUD was sent via email without any explanation or even a callout that my closing costs are higher. The closing costs come out of my pocket, I think it warrants some communication when that number changes.
I received no apology or even acknowledgement of their mistakes in handling our closing. As a former real estate agent, I’ve participated in numerous settlements at other companies and have never experienced one with such incompetence and disregard for the customers.