Oreck Vacuums Vienna

I needed an Oreck upright serviced, which they did in 2 days (they said it would take 2 – 3 days). They called when it was ready, and the improvement in suction and bristle operation was incredible — it’s like a new vacuum (from 20% performance to about 85% of new). I bought their bags instead of buying online to help support local businesses, and they even had an amazing deal on a Miele compact canister vac, so I upgraded to that one for my hardwood floors. The thing that impressed me about the salesman that I had is that he was willing to get as technical as I wanted to get. When the guy who services these machines tells you how and why they fail (and how frequently), it really increases the confidence of your purchase.

Beware this Oreck store. I brought in a whistling, creaking, moaning Oreck Air Filter for repair and was promised a call within two days explaining what needed to be fixed. The salesman — Billy — said he heard the noise and that the fan probably needed replacement. But no call ever came, and when I phoned a week later, Billy claimed they had to make it run for a while to see what was the matter with it. Mind you, this machine starts making loud noises at the first moment it is turned on, something that I showed Billy when dropping it off. When I expressed disbelief, Billy said that other work was ahead of mine. This was, in short, the third tale. When I expressed frustration, he said the owner would call me. The owner never called. Four false or misleading claims from one guy. In short, do not expect honesty from this store. Their word cannot be trusted.