Visionworks Doctors of Optometry

Extremely dissatisfied with Visionworks! If you don’t want to throw away your hard-​earned money, DON’T come here and here’s why.
The staff is very deceptive. I am 18 years old and went in to get contacts for the first time. Previously I researched multiple things regarding the process to attain contacts one of them being that a doctor must by law give you a contact prescription after you conduct an eye exam. I went for the eye exam then a lady called Elizabeth Bau went over their contact package pricing. When I told her I only wanted the prescription she told me that wasn’t possible; clearly using my age against me. I was going to let it pass because it’s not a big deal, and I chose the cheapest plan (bi-​weekly 44.95). Except, then she said that 44.95 price was for each eye so it was actually 90 $. Why that wasn’t written on the sheet she showed me, I don’t know. Still I was like okay I know she’s ripping me off a little but I liked Mr. Kraft (the optometrist) and don’t mind paying for his service. It doesn’t stop there. She then continued teaching me how to put my contacts in (had to do it 3 times and it took around an hour) and while I was putting them on she got into a real conversation with me about school and her family and mine. I thought she was trying to be nice and friendly so I kept talking with her and enjoyed the convo.
When it got to making the payment she said she’d add a discount card to «help me out». The discount card gave me 22.50 dollars off but it costed 30 $ (so it ultimately increased the price). Furthermore the final price came to be 231 (with all supposed «discounts»). Yet it doesn’t add up on the receipt which is showing two payments of 44.95 (net value of 90 $) for the contacts (which they didn’t give me nor tell me how I can get them), one payment of 49 $ for the eye exam (which is all I wanted in the first place), one payment of 35 $ for «CL Topic Evaluation» (which I have no idea what it is), and 30 $ for the discount card. These all total 205 $ and it’s not even including the supposed discount of 22.50 $. Elizabeth was typing on the cashier computer for a good 20 minutes and I remember she acted fast and nervously as if she was purposely increasing the price. Soon after I made the payment she told me to go to
and fill out a survey for her while she put my receipt in a bag. Before I was finished with the survey she left without a subtle bye. There I was fully confident that she was helping me out actually and that our conversation held some meaning. Not only did she lie in the worst way (saying they couldn’t give just a prescription when that’s against the law and lying when she said she’d help out with the price) but also Visionworks has created a distasteful atmosphere of distrustful individuals that I can’t stand being in the same building with.
It’s disgusting to see the healthcare field be affected by such greed.
I will go back tomorrow to see if their «satisfaction guarantee» is just for display or not. If this review is still up then they’ve lied once again with that guarantee displayed also on their website.

Dr. Kraft is the coolest optometrist ever!!! I have been going to him for 20 years! He is always so patient with me. He is a true professional and i would recommend him to everyone. Thanks Dr. Kraft :)

Three (actually more) strikes and you are out!
I had my glasses here in 2014 and contact lens in 2015, and now I realize how unprofessional they are. I had my routine exam in 2014 and Dr. Kraft gave me the glass prescription, which is totally wrong. I have anisometropia of 5D that any other OD would suggest me contact lens, Dr. Kraft’s glass prescription made me too dizzy that I cannot even bear putting them on.
In 2015 I went for contact lens (I must be crazy). Still Dr. Kraft. The fitting process was long and he seems to be patient. I did ask that whether I should be considered as medical necessary contact lens for my anisometropia, and he was like ‘no, do not even bother to try your insurance’, so I paid ~$ 600 out of pocket. But I found he was ABSOLUTELY wrong, again! Last week I called my vision insurance to see when can I get new supplies as they are running out, and they told me I should DEFINITELY have been considered as medical necessary and insurance could have got me 100% covered!
Oh, not mention that the staff ordered me wrong contact lens twice: one in trial, one for my finalized contact lens prescription.
I have lost count of how many wrongs they did to me, and they lose their customer. I suggest you that avoid this place and see other doctors/​providers covered by your insurance, unless you want to try your luck.

Visionworks Vienna is excellent! Customer service is great. Dr. Kraft is awesome. The contacts were in stock and the glasses I ordered arrived earlier than promised and were better than I expected. The prices are reasonable and they worked with my insurance which made everything a breeze. I couldn’t ask for a better experience.

This place doesn’t even deserve 1 star! I wasn’t able to post without picking 1 star…
Horrible customer service! Needed to return my supply of contacts because of the wrong prescription and to make things even worse, they would only refund me $ 70 /​$ 220 that I paid for them!
DO NOT COME HERE unless you want to get ripped off!

When I came in for an eye exam and to buy glasses in early 2014, the computer systems were «slow» so a routine glasses purchase took over an hour. Additionally, the doctor was fine, nice, and seemed knowledgeable, but encouraged me to make a purchase with their optical department (and used word choice that made this seem like a given), instead of just giving me my eyewear prescription to go elsewhere; this essentially removed the «independent» from his nature as an optometrist.
If these were the only issues, I would still have given the location at least 3 stars. The prices were fair and the doctor was decent. However, I recently moved out of the area and I requested a copy of my prescription. They will not mail copies of the prescription to you as a patient. They will fax a copy of your prescription to an optometrist, however they will not fax your entire eyewear record without an authorization form. This makes sense given that it is part of your medical record, but here’s where things get really sketchy.
You have only two options for authorizing the release of your optometry medical record:
1) Coming into the store to fill out their records release form.
2) Receiving the form to fill out via fax.
They will NOT email or mail you a copy of the records release form. When I asked why they couldn’t email me the form, the attendent said «we don’t have email yet.» She actually said «yet.» Because in June of 2015, that’s reasonable, clearly. She even laughed in agreement out how ridiculous a thing this was.
So to sum up, if you are no longer in the DMV and you need your record to go to your new optometrist, there is nothing you can do unless you have a personal fax machine to receive their records release form. Either their employees do not have email accounts (unlikely), or they have no personal agency and desire to help clients, most likely due to a corporate policy that prevents them from having email accounts to lock you into the Visionworks system. To me this seems to be the most likely case.
Do not go to this business unless you are sure you will never want to leave and go to any other optometrist.
And a tip for everyone who goes here: Ask for a complete copy of your optometry record at the end of every visit. By keeping it on file yourself and keeping your copy of the record updated, you will save yourself a ton of hassle if you ever leave the area. And you’ll save yourself a trip to the store if you ever decide to go with a different optometrist.

Cannot comprehend the bad reviews. Came for a routine eye exam and got new lenses for my frames. The doctor and the technician who took pictures of my eyes were super nice and did a great job explaining everything to me. I thought the customer service was outstanding. Everyone I spoke to was upbeat and helpful. The whole process was really quick and convenient.

I am surprised to see all these mediocre reviews. My husband and I went to the VisionWorks in Tysons because it was a convenient location for us, and also because they were in-​network with our insurance. We were both seen by Dr. Kraft, and as some of the other reviews here mention, he is really great. He really takes his time, doesn’t rush you out. Besides being a really good eye doctor, what I also really liked about him is that he doesn’t act like a sleazy car salesman (as many eye docs now a days seem to be), pushing you brands and procedures you don’t need. He explains the options available, but he is very clear that the decision is up to you.
Based on our experience, the staff, starting from the gentleman who greeted us when we first walked in to the lady who helped us with our contact purchase/​insurance issues (Hari?) were fantastic. They were thorough and very friendly. Definitely recommend this place!

Came back for a routine eye exam since I came here the previous two years. Not sure if there was a management change but the customer service desk seemed disorganized — papers falling all over the place and the staff members were not coordinated with one another. Wait was over 30 min despite having an appt. Policy recently changed so they don’t price match anymore.

This place has worst and least humane customer service. The point of them having many different assistants is that no one is responsible for what any of them say over the phone. Not only did I experience myself, but I also heard other people coming in facing the same situation. The only answer you can get is «that was not me, I didn’t tell you that.» I spent time driving here with false promise, you guys are so rude, and wasted my time.
I usually don’t go to a place with average or bad rating, I thought this place would be different. I was wrong. I should have trusted Unilocal review.

Ok. Good doctor but staff was a bit rude when I did not want to pay 450 for glasses even with my insurance. Came back in and the manager was able to get me two pair for a lower price.

Not a place to go if you need anything more than the basics. I tried to have my high index glasses made here this summer. After two remakes, manager took them back and told me to go somewhere else. Good advice! Then, he neglected to contact my vision insurance plan to release the benefits so when I did go somewhere else to use my benefits it was much more complicated than it should have been. Blue Cross called Visionworks Tyson’s to find out what was going on and the girl they spoke to said I never returned the glasses. Winds up she looked at another patient’s chart with the same name! What ever happened to checking date of birth? Finally, the new manager Ron straightened it out and now all is well but it shouldn’t have taken this long if the manager I dealt with this summer did his job in the first place. Lots of support staff turn over. On a positive note… Dr Kraft is awesome… Sadly he is affiliated with this group.

Horrible Service. The person helping me with the glasses was extremly rude. And when I came to pick up glasses a week later, they were the wrong ones and another employee kept on insisting that they were right.
Do not come here there are definitely many better places!

If I could give ten stars I would. Dr. Kraft was outstanding and extremely professional. I will never go to another eye doctor again. Went over and beyond with his services and will be forever gratefull for him taking the time to explain to me the effects of diabetes on everything not just my vision.

Simply the worst. Every week I get a call that my glasses are taking another week. Excuse after excuse. A month to wait for glasses is insane and they play this game stringing you along so you don’t cancel. Going there for help is a joke too. Picking out your glasses you get no help. When I found a pair and asked if they came in another color, the sales woman said «I don’t know. Go online and check». Huh? So I did and guess what — they have more colors. And VisionWorks apparently charges double that of retail price! Explains their whole 2-​for-​1 special. More like 2-​for-​3. When I called to redeem my «free» pair, they said they couldn’t find my record either. Scammers? These guys don’t care about service, don’t spend a dime on training, and rip off the customer for a quick buck. Although in my case, not that quick. More like a slow bleed.

Terrible service. I came in just to replace a warranty. Waited 35 minutes until I finally went up and said something. It then took only 10 mins to get everything done.
Very unorganized

I’d recently bought prescription glasses and sunglasses here. I found the selection to be good (they even had rimless), the service was good, and the prices were competitive (although I always feel that prescription glasses are overpriced). The only downside regarding selection was that a lot of the frames were made in China, which I’ve generally found for other products to be a bit inferior in quality, but we’ll see how these hold up.
After the glasses were ready, I tried them on and noticed that the vision in the left eye was a bit off. After wearing them for a couple weeks, I got a followup eye exam and realized that my prescription had worsened significantly over the nearly 12 months since I’d last gotten my eyes checked. Even though it was no fault of Visionworks, they honored their return policy and are presently making two new pair for me. They were really nice about it. In fact, they even fixed my old pair of glasses (that I’d bought from a competitor) while I waited.

My little brother needed contact lenses and an eye exam. This place is a great one-​stop shop for vision needs because they have tons of glasses and contacts in stock so you can get your eyewear needs immediately. Very convenient and they match competitor prices too.
It was incredibly easy to make an appointment and the optometrist who gave his eye exam was really sweet. She is great with kids and very patient. All of my siblings have had great experiences here. Our appointments are always on time and completed in less than 45 minutes.