Vienna Peterson-American Family Insurance

Ten years.
Ten years Am Fam has gotten my money on time via auto-​pay.
Ten years, I’ve been an easy customer, insuring my home and 3 cars.
Ten years, and I have maybe called them 5 times with questions regarding coverage. One of the most easiest customers they probably have ever had.
Ten years, and not one call from Tony.
I hear other people saying they get a call from their agent once a year and this is like a foreign language to me. They do that? I wouldn’t know.
So, not only has a decade elapsed without one single warm and fuzzy from Tony, but a few months ago, Am Fam denied a claim (my FIRST in 10 years) for my 13 year old roof that was fine before the July 2012 storm hit but was not fine afterwards. While many houses in my neighborhood got new roofs thanks to their insurance companies, Am Fam decided to deny my claim because jerks.
Fine.
I call Tony’s office and leave a voicemail that I was considering switching insurance companies due to the way I was treated by their rude adjuster. You’d think this easy going customer leaving such a message would warrant a little warm and fuzzy, now more than ever.
To this day, I have yet to receive a return call.
Did I mention that I left this voicemail almost 3 months ago?
Great customer service there, Tony.