AT&T Authorized Retailer

Great customer service at this location. We were assisted by assistant store manager Jarvis. He was amazing. He is very knowledgable about the services and products. He gives a customer more confidence in their decisions on purchases or plan changes. We purchased 2 iPhone 6plus phones for my husband and I. We also added a new line for my son. We were early on our contract payoff and changed from unlimited data to a new data plan based on our usage. We were concerned about having to pay for extra data. He went out of his way to research our current usage and give me piece of mind. He offered us seats at the table while he worked through the process of setting up our phones. My phone had a lot of pictures and items stored and took an extremely long time to transfer the data over. Which was not his fault and he was very patient through the process. We bought cases and screen protectors or all the phones. Again he was very knowledgable on inventory and all the products. He installed our screen covers for us perfectly, I asked him to do this because I am terrible at it. I always have air bubbles when I do it and he did not. There were only two hiccups during the transaction. First they only had one updated data transfer device because the other was older and would not properly transfer. They were unable to transfer the data of two phones at once. This slowed down the process. Second, At&t had performed a system update this day and the phones were not active by the time we left the store. They did not activate until a couple hours later. This was a provider system issue and not an issue with the store itself. Because of this I was unable to trade-​in my old phone because I still needed it until the new one activated. Jarvis explained exactly what we needed to do once the service switched over to the new phones. It took a while to complete the transaction but anyone should realize a cell phone transaction takes a while. So be prepared to take about a hour but this is normal, don’t go to buy a phone when you are in a hurry. Great service!