David’s Bridal

UPDATE: 04÷21÷16
My MOH finally has her dress and now all of my girls have the same dress.
UPDATE: 03÷11÷16
Very disappointed with the David’s Bridal online store. My MOH ordered her dress a couple of weeks ago and was promised it would arrive by 03÷06÷16. Flash forward to this week and the dress still hadn’t arrived. In fact, she received an email that she would receive the dress on 05/​23, more than two weeks AFTER my wedding on May 7^th. Customer service wasn’t any help either because all of the choices they gave her would arrive after my wedding date as well. We finally found a style that was similar to the other bridesmaids’ dresses and thought all was well… Until she received another email today that stated that particular dress was no longer in stock. Why would you even have it up there to begin with?! And another thing, the CSR told my MOH that her refund wouldn’t go back to her bank until after the weekend. So now she is out of a considerable amount of money because of these two dresses. If I knew what I know now, I would’ve never told my bridal party to get their dresses from here. I am literally sick to my stomach from all the stress this has caused me.
PREVIOUS REVIEW:
I went to my appointment thinking I would just try on a few gowns and maybe get an idea of what I was searching for… I had no idea I would end up buying a dress!
My consultant, Lin, was awesome! Not only was she able to find the perfect wedding dress for me, but she found the perfect accessories (veil, shoes) to go along with it! She made a seemingly daunting task so easy and effortless!

First time today using this store and I have to say I had a great experience. My daughter and I went in looking for her a prom dress. We were greeted and asked if we had an appointment. I did not. She said not to worry and she took down all of our information and pointed us in the direction of the gowns and was going to send an assistant our way. The gowns were beautiful. Our assistance was very helpful. Needless to say an hour later we checkout with the perfect gown and shoes. They have earned my business!

I am reviewing for the Second time and again giving this store 5 stars!!! I initially started my search with dreams of going to Kleinfield in NY and decided to try the local boutiques in Richmond and Virginia Beach. The dresses were either WAY over priced or the selection was just too small, and frankly they were really snooty.
I have been to David’s bridal twice, both times on a Saturday, and it has been the most pleasant experience!!! The girls are so sweet and so quick to help! You should call ahead and make an appointment (just like you would at any other bridal salon) and allow money for undergarments and alterations in your budget! You are not just buying a dress, you are buying the whole look!
My dress has multiple layers and I had a waterfall bustle made. Total it was close to $ 450 because of all the layers, beading, and pockets. Shopping around and comparing prices David’s bridal is not only the most reliable and talented, but also the most affordable! I had two differ seamstresses listening to my desires and making sure my dress was perfect! They made me feel like a princess and that is how every bride should feel!!!

Where do I start? Well… at this magical time in my life (read: overwhelming, expensive, hectic, anxiety inducing) the ‘say yes to the dress moment’ becomes a beacon of light. However, after my first step into David’s Bridal I knew I was in for it… Granted I did go on a Saturday afternoon which I’m sure is prime Dress Shopping time but the place was SLAM PACKED & I felt more like an observer at the zoo rather than someone trying to find a wedding dress.
That being said, my appt was at 3:30 & I wasn’t met by my consultant until 4:00pm. I was told to go look at dresses until she was available. The selection was at the front of the store and was, in a word, sad. Nothing like the plethora of dresses I had been scanning on line for a while — my guilty pleasure has always been wedding dress browsing from the comfort of my couch. So I had a list of ‘favorites’ already in my account… the store didn’t have ONE OF THEM — so I was already pretty disappointed. When my consultant finally made her way over to me she didn’t even bother to speak to me while taking my measurements (Oh. I’m sorry. Did I disturb you while you were at your job… being…a wedding dress consultant?). My party of very good sport pals were set up on the floor since no dressing room or chairs had been offered and eventually I had to ask if there was a spot open where everyone could be seated.
Now this brings me to perhaps my favorite (WORST. TERRIBLE. AWFUL! I’m sarcastic. Get it?) part. The friggin dressing rooms in David’s Bridal HAVE NO MIRRORS. So I have to get in a dress that I can feel is two sizes too small & then walk out in the middle of the dressing area in front of God & at least 20 other brides/​moms/​maidsofhonors/​fiances/​whoknowswho & look in a mirror at a dress that won’t go down past my thighs. No thank you.
Also…the carpet is stained. Probably with the tears of 1,000 brides before me.
Never going back & canceled my online account as soon as I got home. Will be sticking to small boutiques (& eating only fruit & crackers) from now on.

I hate to write negative reviews, but I have to for this store. First of all, I cannot believe how many negative reviews there are and replies by the district manager Kim B. and no changes have been made to the customer service at this location. What changes have been made? What training have these associates had? What does the manager do to improve the service at this store? If nothing is done and nobody cares how these customers are treated, why are all of these associates representing David’s Bridal still working there? It is disappointing when one walks into a store full of Bridal gowns and you get no service. Every single woman that walks in there needs to be treated well. Why? They are either a bride, bridesmaid, mother of the bride or flower girl. They all have a special place in the wedding for a special day. The experience should be memorable and pleasant.
I walked in there on a Thursday at 6pm with my two girls and I was treated as if I was weird because I made an appointment online. I got two blank stares. I was then asked who my appointment was with and the person at the front desk just pointed at the consultant to show me where she was. She never told me to wait, or never called the consultant to come to me… I just waited there… and waited. Nothing was explained to me. So do I help myself? Do I just grab dresses? Well… I walked around. I was lost. Nothing in my size or color. Who do I ask? There were associates that loooked at me and NEVER offered to help me. I finally ran into my consultant as I was walking toward the flower girl section. 45 MINUTES LATER. What a waste of my time. The consultant seemed like she didn’t want to help. In total I was there for almost 2 hours and got nowhere. I walked in there in hopes I would purchase 3 dresses, but after the horrible service I received, I’m taking my business to a shop that will give me the service a client needs.

I’m still so happy at the service my husband and I received last year. My dress was flawless and matched our 1920’s theme. My wedding was PERFECTION!!! We’ve been married almost a year now and still remember our wonderful service from David’s Bridal. Thank you ETERNALLY for your service and advice.

Service was absolutely awful, I was just purchasing my step daughters dress there and they acted like my purchase was beneath them because I did not buy my gown there. I was supposed to get an email when the dress arrived on October 12^th and two days later I never heard from them so I called. They said the dress has been there since September 24^th. The woman on the phone said I should have gotten a phone call after 7 days of not responding to my email. Which I never got. I could have gotten her dress altered in that time frame if I had known it was there on the 24^th. And again on the phone if was as if I was not important enough when she kept asking me the brides name. I had to interrupt her and let her know that I just bought a single bridesmaid dress. Awful service. No stars !

I would not recommend David’s Bridal due to the poor customer service and lack of knowledge on the part of the consultants. I scheduled an appointment for a Wednesday morning because the website suggested booking on a weekday. When I arrived, I was told that we could look through the racks of dresses, but that we could not take any off. After about 30 minutes of looking and waiting with my family, the consultant finally came to ask me a few questions about what I was looking for and my budget. I assumed she would use this information to pull some dresses for me, but this was not the case. She allowed us to select 3 dresses and brought them to a dressing room. It was then that I realized she was working with another bride at the same time. We were the only two brides in the store and there were other consultants, yet she had both of us. It was 45 minutes into the appointment before my mother and grandmother were finally given chairs (only after we asked) and I was finally put into my first dress. The consultant was so busy that she was only doing the bare minimum to help me. She would zip me in and out of the dresses and run off to the other bride. None of the dresses that I liked from online were available in the store, and the consultant never pulled any dresses on her own. I only tried on the original 3 that my family and I selected out of the many on the racks. I did like one of the dresses and was given some information about ordering it. After I got dressed again and was about to leave, needing more time to think about the decision, the consultant stopped me to inform me that the particular dress I liked was actually on clearance. This meant that if I ordered it, it would not be made for me. She said that they might not have it in stock in my size, and if they did then it might be a sample dress that was not in good condition. She could not say for sure what condition the dress would be in until it arrived. Needless to say, I was not willing to pay $ 1,000 for this. I did not go into this appointment expecting to be treated like I was on «Say Yes to the Dress,» but a little bit of attention and good customer service really goes a long way. I refuse to spend thousands of dollars for such an important day at a store that places so little value on the customer experience.

We went in on a busy Saturday morning, as soon as they opened. It was time to select bridesmaids dresses. Our sales associate was thoughtful and seemed to be on point. She knew we would all need to go up a size from our usual; these dresses run small.
Done in jiffy, she measured us, took down our sizes and email addresses. I was somewhat unclear why but she assured me she was putting all our info into the database so that whenever we call to place our order, they’ll already have the info.
Fast forward three months later, I called and they had no records of our visit, our sizes, our names. Not that it really mattered. I ordered online and I remembered my size. So I guess this is to say, the store serves its purpose for needing to see most of their selection in person and trying them on, though the colors in your size are limited; you’ll get the gist — then go home and order it online, with coupons.
As far as alterations go, if I didn’t have a seamstress in my life, I still wouldn’t deal with this store again. Feels a lot unorganized when it counts.

Now that I’ve had the full experience at David’s Bridal I can update my review…
Everything still stands correct in my first review. The buying of my dress, the quality of dresses, & the customer service on the day of was a 5 star experience for me & my gals. My dress was even ready in less than 3 weeks for pick up! However I was pretty disappointed that they couldn’t throw in a $ 10 garment bag after the money I had dropped on my wedding dress. I was pretty appalled to see my wedding gown hanging out of a plastic bag that Macy’s would put over the purchase of a new coat. «Would you like to purchase a $ 10 garment bag?» I was asked. Um duh, not dragging it around like that.
I made an appointment a few months later for bridesmaids dresses & the customer service was awful. Even though we had made an appt we never once saw a sales associate. I had 4 girls dropping some dough on overpriced matching dresses, but we weren’t too important that night. After placing their orders up front my matron of honor sent out a group text to the girls to check their email because they had ordered her the wrong color & size.
Next up was alterations for my dress. Not the friendliest woman in the world, but it got the job done $ 400 later. Oh wait, scratch that $ 410 later because the straps on my dress still didn’t fit. Which I made a big deal the first time I went in for my appt. I didn’t want them falling down throughout the wedding day. She said if she brought in the dress then they wouldn’t fall. I come in for my second appt & sure enough they are falling worse than before. I told the woman who was helping me & she brought out the seamstress who had done my first appt. She says «it will be $ 10 to fix the straps!!» And still is yelling $ 10 from the sewing room as the associate takes me up front to pay. Good Lord, what is it with you people squeezing out $ 10 more from me. Just fix it! Luckily I went back in to pick it up & everything is great.
A month until the wedding & I’m happy. It’s definitely not the bridal boutique experience, but we all can’t or don’t to want pay those prices. David’s Bridal will get the job done, but don’t expect them to go out of their way.

Worst customer service. I will never give my business to David’s bridal again. I went in to try on a few dresses for a formal event and they were incredibly rude and asked what my price range was because I was in sweats.

Thank goodness the area has other bridal shops. On a whelm I visited this store with hopes of purchasing a dress for an upcoming event. I was visiting Norfolk for a few days and wasn’t familiar with stores selling formal attire. What happened to southern hospitality? No one greeted me or offered assistance. And out of all the dresses on the floor NOT one dress met my needs. It was a waste of time! My review is based on the lack of customer service. I am very big on expecting a proper greeting and customer service when I’m about to spend money. If you cannot acknowledge me then I will happily take my money somewhere else.

If you are purchasing a bridesmaid dress, PLEASE READ, so that you do not get scammed. I tried on the bridesmaid dress that the bride had chosen and it fit perfectly. When I went to order, the associate helping us told me this story about how the dresses in the store are stretched out from so many people trying on the dresses. She recommended that I order 3 sizes larger than the dress that I tried on in the store. I told her «no way», the size I tried on was the size I wore normally, what sense would it make to order something 3 sizes bigger!!! We went back and forth and finally I compromised by ordering one size bigger.
Then she had me make an appointment with alterations. Why am I making an appointment with alterations before I even have the dress??? It’s as if she already knew it would be too big and I would need alterations. It would be an easy way to bring in more money for them.
The day after I ordered I started feeling like I had been scammed. I’ve stretched my own clothes out but never more than 1 size. I called and had them change it back to the size of the dress I tried on. I’m so glad I did because I picked up the dress today and not only does it fit, but I probably could have ordered the next size down.
This same «stretched out» story was told to all the bridesmaids and unfortunately some will be spending unnecessary money to have their dresses altered.

There aren’t many choices when it comes to bridesmaid dresses especially when the wedding party is all over the country. I recommend making an appointment otherwise you will be treated like crap. Even when I made an appointment I still waited forever. There are some polite employees at this location and some extremely rude ones. I wish I didn’t have to go back… the dresses are cute but wayyyy overpriced and not made very well.

I’m not a fan of David’s Bridal and I never have been. I’ve been in a few other locations and they are always really booked, and not very helpful or friendly with you if you walk up and even have a quick question.
I’m not going to make an appointment to browse dresses for 15 minutes and ask you if you have a certain color or size. They don’t want to help you AT ALL if you haven’t made an appointment.
My mom and I stopped in on a Sunday morning just after they opened to look for two dresses we had seen online to see if we actually liked the cut and color in person for her for my small ceremony in October. She liked them, although I had found another dress somewhere else, she wanted to try them on and see how they fit her. Really we just needed a fitting room and it was all we could do to secure that although they have about 40 and only had 5 or so people working with other gals.
We did eventually get one — and we were ignored the entire time. Now, don’t get me wrong, I know they say you should make an appointment, and I don’t expect to get the same level of ass-​kissing as if I had done that — but someone walking by could at least bother to ask if we’re doing OK and not treat us as if we’re scumbags. The attitude and looks were not even remotely friendly.
It’s the same every time I come in here — and frankly — I can afford much better products which come along with much better customer service.
I’ll continue to do just that… and visit David’s Bridal as I have in the past — never, unless someone else drags me there…

My purchasing experience here was pleasant. Got my dress at a great price! But the reason it’s only two stars is the alterations department. The women who answer the phone are never very helpful or pleasant. They overprice all their service and even charge for unnecessary ones. They will find ways to make you pay more than is necessary. The manager of alterations talks a good game, but her employees are not on the same level. I for one didn’t need a 7 loop bustle. I also don’t think it’s necessary to charge for an armhole resizing when the dress is STRAPLESS! Aaand I ask for and provided colored tulle to replace ALL the tulle under my dress. They replaced one single layer. I wasn’t about to have them rush a job or overcharge me again to fix that final issue, as my wedding is only a week and a half away.
So recap. Sales here, great! Alterations, avoid like the plague.

I definitely have a mixed review here.
I went with my mom and 2 of my bridesmaids to try on wedding dresses and got to work with Jill. She was lovely, patient, and very helpful! She made my whole dress shopping experience so great. She even helped set my bridesmaids up in a fitting room to try on dresses after our appointment. I ordered the dress I found that day– and the size 2 i tried on fit me perfectly. Both of my bridesmaids tried on the dress we liked so we knew which ones to order and their sizes, and we went on our way.
Fast forward to last week, one of my bridesmaids and I went back in to pick my dress up! I was so excited to put it on again! As the girl (I can’t remember her name) was helping me get into my dress, she quickly realized that the back of it would not latch, so she went and grabbed alterations.
The alterations lady– who was apparently their «best» and had been there for 20 years, was AWFUL. She looked at my dress for maybe 30 seconds before telling me I needed to go up a size. After arguing with her for a few minutes on how much more expensive it would be for me to go up in size and have the entire dress hemmed down to fit me, and in the end flat out refusing to go up a size, she finally agreed to take out the ½″ needed to latch the back. But not before telling me that the bottom also needed to be hemmed because it was too long and I should expect to pay at least $ 500 for all the alterations. She quickly disappeared and I got out of there as fast as possible with my dress.
I went to a local tailor near my house today with my dress looking for a second opinion and I’m SO glad I did. I was informed that all she had to do was move the hook over a little bit which was no trouble at all, the bottom didn’t have to be hemmed… and my total? $ 49.00.
I am so disappointed in the scam that is the alterations department. What a way to take advantage of your customers! I’m very happy with my dress that I found there and very happy with Jill’s customer service but extremely disappointed in the alterations department.

Lin is so awesome. The shop was rather busy and she handled being super busy with such class and patience. I’m so pleased with her pleasant and upbeat positive attitude. She helped me find my «for real» dress as this was my second attempt. I am glad I had her as my bridal consultant. I highly recommend her if you’re looking to enjoy your experience. I will be sure to tell all my friends about what a good job she did in helping me.

Mixed feelings here.
I came in to order my maid-​of-​honor dress that we found with the bride at another location. I tried my size on in another color just to make sure I had it right. Ordering and paying was really easy. And the cashier was very friendly. She told me the dress would be in a few weeks before the wedding. The dress actually came in much earlier than expected which was great.
When I go to pick up the dress I’m not so happy. It looks like it was balled up in someones tiny backpack for weeks. DEEP creases and wrinkles. I’m in the dressing room thinking what the heck! The lady who handed me the dress to try on said that she would be back to check on me. I’m turning around in this wrinkled mess inspecting it from every angle… where is this lady so that I can express my concerns? I walk out and look at the dress in the mirrored wall under the bright lights… worse-​and after 10 minutes I still cannot get the attention of a worker. The mother of a bride sees me trying to take pics of the dress I’m wearing and she offers to snap a few for me. I take off the dress and seek someone to express my grievance to. At the front greeting dress they want me to sign a paper stating that I am happy and accept the dress as is. I state my concern and disappointment about the condition of the dress. They say all of the dresses come in like this. I say «you mean to tell me that all of the dresses on this floor on display came in this wrinkled?» They assure me they did, and the wrinkles on the dresses fell out over time, they weren’t steamed. They realize I’m not buying it and I have a conversation with the sweet seamstress/​tailor. I understand that I can bring the dress in for a free steaming no less than 2 weeks before the wedding (as long a no alterations have been made by an outside tailor). My concern is that these are deep creases, what if they don’t soften fully and I go to the wedding looking anything less than stellar :-) The dress hangs in my closet for almost 2 months and the wrinkles do not soften, contrary to what the worker told me about the dresses they have in the store. I take the dress in much earlier than the suggested 2 week date. The ready-​date passes and I have not received a call to pick up my dress, but when I call them they let me know that my dress is ready and waiting. The dress is PERFECT. Whew.
At the dress rehearsal I talk to the other maid-​of-​honor and the bridesmaids, I also show them pictures of my dress-​not one girl had their dress in the wrinkled condition that my dress was in when they picked it up form their DB location.
This was my first time in a wedding, so I had never ordered a dress from a bridal shop. I wasn’t sure what was a «normal» condition to receive the dress in, which is why I was sure to share my concerns with the staff and ask many questions about the dress condition because it just didn’t feel right to me. Especially knowing that once I signed the paper that I happily accepted the dress as it was received, DB would be free from any later complaints. If you are unsure or uneasy about your purchased product/​garment you ask your questions until you get the answers that reassure you.
Note: You can bring your David’s Bridal purchased dress in for a free steaming 2 weeks before the wedding as long a no alterations have been made. If your dress is tailored by anyone other than DB, figure out how to de-​wrinkle on your own.

The staff was very patient and helpful. I had ordered my dress based on the size of the floor sample I tried on. When it came in, it didn’t fit and I was devastated. So much so, that I thought I needed to find a different dress and start over. After trying on several more dresses the staff helped me see that the original dress I purchased was truly the dress for me and they were able to order the correct size without any cost to me. During my fitting appointments the staff was always kind and complimentary of how I looked in the dress. Even though I told them they say that to every bride, they were sure to tell me that wasn’t always the case. I felt special and beautiful in my dress thanks to the ladies at this store.