FedEx Office Print & Ship Center

Visited again after having a decent experience a few weeks ago and encountered the most unhelpful staff member ever!!! Every time I asked a question she seemed bothered. She was slow to respond as I would ask a question while using their computer to print a flyer and being charged by the minute what should have been a 10 minute session was doubled! Then I asked if she could it in half and says yeah for $ 5. It only cost 1.88 to print! Geesh! Back to office max I’ll go.

I was very disappointed with a visit to this location to perform some business/​administrative tasks. I explained that I wanted to download a document, print and sign it, scan it, and email it back. The employee on duty [I think the only one, but then the place was empty] told me to log onto one of the computers and email it to the FEDEX address, then contact him. I did, and asked for the next step. When things didn’t go as he expected, he was out of ideas and just said to repeat the steps. This is a computer, so of course same steps yielded the same result. The employee simply abandoned the task and provided no assistance. After burning almost $ 10 in computer time, I left. A competitor helped me accomplish the tasks in 3 minutes for less than $ 3.00. Guess where I’m going next time.

Like many Kinko’s I visit nationwide in my travels, they have the do-​it-​yourself copy area. Needed to run off some Excel spreadsheets and the self service doesn’t do it. Got them run at the counter with no problem and personnel was quick to run them. Then headed over to the self service area for paper clips. This area was a mess: NO paper clips, staples in the stapler, and looked like the area had not been refilled in weeks. C’mon, Kinko’s: clean and restock the self service area — it is a mess and is not like others that keep it tidy.

Today, my husband and I visited this location, in dire need of assistance in faxing a sales contract for a house we are trying to buy. The second we walked through the doors of the nicely-​laid out and orderly kinkos, we were greeted by a very warm-​natured man, whom I would later come to know as Machion. As neither my husband nor I are entirely comfortable with faxing, we asked the gentleman behind the counter if he would be willing to walk us through it. He quickly walked over and very cheerfully took us step-​by-​step (after which we felt very foolish, as it seemed very easy) haha.
As we waited, Machion joked with us and really helped take our mind off the stress of filling out these forms and subsequent loopholes that must be jumped through. Once finished, he cashed us out and kindly wished us luck on our house pursual. This is my first time to this FedEx Print Center, but I can assure you that if Machion is the type of service we receive there, I will certainly look to them next time I need postal/​clerical assistance!

This is the second year in row I have had a poor experience with this place and I will not be fooled again. The people working here and downright rude and incompetent. Plan on waiting patiently when you arrive till the staff decides to give you the time of day. When they finally decide they are not too busy to acknowledge you, plan on them destroying your original work, without even the courtesy of a phone call to let you know there was a «problem.» Also count on that the manager will not return your phone calls to discuss the problem. This is first rate piss-​poor service. I wouldn’t take a photocopy of my butt in this place. Do yourself a favor and head across the street to OfficeMax.

Convenient location, open til 11pm M-​F, 9pm on Sat & 8pm on Sun. My go to Fed Ex when I am in VAB for work. Service has always been great.