Hilton Virginia Beach Oceanfront

I will be honest, it’s a lot of money for a lackluster customer service experience. I called the hotel to reserve a crib for my son, since we were going to be arriving late from an extended car trip. The hotel actually did call to confirm the crib before we checked in and I checked in early through their app. We got to the hotel very late with a tired preschooler and toddler. It was a madhouse with ambulances and fire trucks out front. We checked in and the front desk person was struggling with the process. Low and behold, we get up to our room and no crib… for almost an hour despite calling to reserve it and them calling to confirm it. Unfortunately, some of the other guests (despite it being a club floor for which we paid a premium) were loud and woke up my kids and myself. Security was nonexistent. The following morning, we found out the front desk person had also told us to go eat breakfast in the wrong place, so we were out $ 50, which the front desk supervisor refused to comp us even though it was their mistake. Any time we tried to call for our car or to speak to a concierge, no one answered and if they did, we got transferred multiple times to no one who could help us. So incredibly frustrating.
We paid a premium for this place and I think I paid twice as much as the room and service were worth. Never again. Stay someplace else. Seriously. Not worth the money. I like Hiltons, but this place was a serious let down — I really expected more.

Over priced. For a service hospitality concern, one must provide a service if one expects payment.
No luggage trolley, no bell hop, room wasn’t cleaned until we went down to the desk and asked for it. WiFi is a joke and non existent– front desk just refers to the help desk who never answered… And on and on… We will NEVER stay at this Hilton REGARDLESS of its excellent location…
And YES, front desk was notified of all of these issues — both by phone and in person…

Chose to blow my reward points on a 2 day mother daughter «relaxing» beach trip. Was thrilled when hotel told me they had upgraded us to a beach view-​perfect. However, they failed to tell me it was really a view of the band shell and that bands played there every night. First night was loud but tolerable. 2^nd night started in the afternoon with warm ups. Then, became louder as the night progressed. We were able to watch drug deals and smell pot mixed with cigarettes from our veranda. Trying to get in to the hotel from the parking garage was a trip as we maneuvered around sketchy deals in the stairwell.
The facilities were ok. Little weathered and dusty. Internet didn’t work well.
The breakfast for Diamond members was wonderful. Roof top pool nice but music loud and really not for kids.
I’m very sorry I blew all my points on this venue. I needed to relax by the beach. Oh, this beach was not very nice.
Beds were typical Hilton, comfy.

The hotel view was amazing even if you don’t get a view of the entire beach front it’s still beautiful. Me working for Hilton brand myself I was very pleased to see that front desk service was amazing and everyone was very kind to me and my family. They were very helpful with any questions we had and also were kind to the small children we had with us.

Very beautiful place and great customer service. This was our first time in Virginia and we had a great time. Love it

Hotel is fine as hotels go but do NOT stay here if you have kids or like sleep. There is constant blaring music from 8 pm onward from the outdoor pavilion and their Sky Bar Club upstairs. We’re on the 15^th floor and it’s disruptive to everyone’s sleep, babies and adults. Also, the food at Sky Bar during the day (by the pool) is awful. Like airline awful. Skip it.

4 stars for friendly staff, beautiful amenities and rooftop infinity pool, but $ 60 for a subpar breakfast buffet? That’s silly! Will stay here again.

I was in for a conference that was also held at the hotel and it was a really uneven experience. While the staff were uniformly friendly, they made a lot of mistakes and several seemed to be totally out of the loop on things like printing key cards and assigning HH codes to reservations. That was a big downside. The hotel itself was very pretty with clean and luxurious rooms. The uninterrupted view of the ocean out of the 2^nd floor conference area window was breathtaking every time I saw it. But then the AV people were absolutely the worst I’ve ever seen at a conference and the waitstaff didn’t seem to get the whole «don’t stack noisy plates while someone is presenting.» Overall, it was a beautiful hotel with really friendly and kind staff who seemed to need a lot more training to be effective in their jobs.

This review is just for the bar/​restaurant of the ground flood. Very nice décor. Good views of the beach. Mostly booth seating but multiple bar seating areas. Fills up early on weekends, but can usually find a spot at the bar if you wait 10 minutes or so. Good staff. Slightly older clientele; average age probably late 30’s, but a good mix of people. Pricey but not too extravagant.

I am an Über driver. I was BULLIED by the valet captain while waiting for a Hilton guest just a few minutes ago. Was very confused as to where I should go because I’m just sitting there waiting for a customer. Why don’t you have signs up to say where ridesharing and taxi people are to go AND where cars to be valet park or to go? I’m sure you can afford a folding sign to put on the valet breezeway. Your valet captain needs lessons in customer relations.

I stayed 2 nights here early March on business. Though I didn’t foot the bill, I saw that room rates were pretty high for a dead shore town where half the shops were closed. My room was clean, and had everything I expected, i.e. small toiletries, towels, hair dryer, and even bathrobes. The entire hotel is non-​smoking, which is understandable. What didn’t make sense to me was that you’re not even supposed to smoke on the outdoor balcony of your room.
Complimentary parking in a garage across the street, as long as you use your hotel key.

I travel to VA Beach about once a month for work, and there is no other place I stay but the Hilton Oceanfront. The views are great, service is always good & I haven’t had any issues over the last year when i have stayed here about 10 times.

Very nice hotel and very clean. Staff was great! I’d definitely recommend staying here.

Reservation issues.

Even though Virginia beach is on the coast (obviously) I’ve never really thought about the city in a positive way — so I didn’t have the best expectations for what the hotel would be like.
I was SO wrong, because this hotel is gorgeous! The lobby is stunning, the staff is so nice, and the rooms are a nice size. I also had a great view of the ocean, which didn’t hurt. Especially wanna shout out the really sweet valet employee, Carlito, for helping me with my bags while i went to grab Starbucks. You guys are awesome!

Very convenient location and nice decoration, however parking lot was not easy to use and costs too much. Nice and fast guest service, moderate hotel facilities.
But the A/​C system was so bad. The noise continues even after turning everything off, and it’s 3 AM in the morning, can not fall asleep with that loud sound. Had to call the guest service, and the engineer couldn’t fix it either. A/​C has way too old compressor. So disappointed!
I had to change the room, but they gave me room card for another room without properly activation. And the guy went back to active the card. Guess what? The card didn’t work for the second time! When I’m typing this review, I am literally waiting the engineer to come back for the fourth time (1^st time for A/​C, 2^nd time for inactive room card, 3^rd time for inactive room card). What kind of room card needed to be activated three times! What kind of service! I would never ever recommend friends and family to Hilton!

The room was decent, nothing more special than anything else in the area, I am sure.
My room was on the side of the hotel above the concert grounds (sponsored by the hotel and restaurant), so doing anything productive or sleeping from 7 – 10:30 EVERY NIGHT was impossible. Ridiculous in this price range.
Also, what is with the insanely slow elevators? This seems frivolous until you experience it. 21 floors and 3 elevators, you should never wait 5+ min in the lobby.

They saved my VA beach vacation. Started off at a hotel about a block down from the beach. We checkin then about 4 hours later checked. I know the Hilton and they have never disappointed and the VA beach location is awesome like the others. Sierra at the front desk was able to get me a room in July with no reservation. John the bellhop was extremely friendly. The rooms and super clean, comfortable, and the staff is very friendly. The Hilton might cost more but damn it is worth it.

Me and my staff had the worst experience ever at this hotel last night and I would not recommend this hotel to any person of color. I am a Income Tax Franchise owner and I was trying to attend a corporate function at the Skybar which is the rooftop of the hotel. I was with 12 of my employees and the Security guards Joseph and Joshua racially profiled us (although we were all in button ups, jeans and blazers) and told us we could not enter the hotel without room keys. Soon after 10 – 12 other guests not of color walked directly into the hotel without being questioned or badgered. I then proceeded to purchase 6 rooms for the night JUST for the sole purpose of allowing my employees who drove all the way from New York to enjoy the night with our corporate counterparts. I was then told by Hotel Managers Arturo Jimenez and Tyler Retel and Security Surpervisor Brian Blake that even though I purchased 6 rooms my guests still could not enter the hotels rooftop facilities. We left and booked rooms at the Double Tree down the block.
This was the most absurd experience I have ever had at a Hilton and I travel the world from Thailand to Australia. I will NEVER EVER EVER recommend this hotel to any of my employees or anyone coming into town.
The only positive is the Catch31 Restaurant at the lower level of the hotel. They were nothing but courteous to us and accomodated our large group when we dined there.
DO NOT BOOK THIS HOTEL. We are in 2015 and being a Black Business owner and having to be racially profiled was vile and disgusting and one of the worst experiences I have had to deal with.

This is a four star hotel right on the beach, with excellent oceanfront views and 4 star quality rooms.
There is a bar on the roof, alongside small indoor and outdoor pools, and a jacuzzi.
The checking process was quick and it generally seems like a well run place.
Improvement: the outdoor pool is freezing.