Jos A Bank

My fiancé was searching tuxedos for himself and groomsmen for our wedding and had the worse service. We were left unattended for an hour; my fiancé wanted opinions, measurements, and an average customer service experience we got nothing.

Jo Ann was the best. I recently had my wedding, which included nine groomsmen, and she was an instrumental part of making sure that they all looked great. She was professional, patient, and highly responsive.
I can’t recommend anyone more highly than Jo Ann. Go to her with your wedding needs.

I never leave reviews, but felt compelled to warn others after my experience with this store.
I took in a Jos A Bank suit I bought for a wedding at another location to get it tailored. I needed the suit tailored in two weeks as I was moving out of the area and did not have time after the move to get it tailored. I noted this fact to the sales rep and she said that is the standard time to tailor suits, so I agreed and paid for it.
Two weeks pass, I go into the store around 11 a.m. to pick up my suit and it’s nowhere to be found. I immediately realize the suit has not been tailored yet. Strike 1. After searching for 15 minutes they locate my suit, but with no tailoring done. The woman tells me that I was supposed to come after 5 p.m. to pick it up. I begrudgingly leave, worried that my suit will not get the proper care and attention to detail tailoring requires.
I come back at 5 p.m. and, guess what, the suit is still not done. Strike 2. The older gentleman who was now helping me, who is the only redeeming quality this store has, offered to take me and my suit to his personal tailor off-​site and pay for it out of his pocket. The manager said no, get our tailor down here and see what we need to do to it (note: when I dropped the suit off I obviously got it marked up for tailoring). The tailor comes down with a full head of steam and says that whoever marked up the suit didn’t know what they were doing and began making her own adjustments. She takes the suit and rushes upstairs. 20 minutes later she comes down and tells me to try it on. There was a 3 foot long string hanging off my jacket, so I ask if she at least sewed it back up correctly. She says nothing and yanks the string off my suit. At least it’s not a $ 1000 suit… Oh wait. The pants were way too long, so she takes them back and re-​sews the hems. After trying on the jacket, I see that the marks initially made to tailor it were in fact necessary. Strike 3. At this point I’ve had it, and just left with a haphazardly tailored suit.
I could tell you all the things I would’ve done differently, but my advice to you is go somewhere else for your suit needs. Anywhere else. I guarantee you will have a better experience elsewhere.

Went to rent a tux for a wedding. They weren’t going to even let me try on a jacket. Had to argue with the sales associate to try on a tux before sending the rental order. Poor service, will not go back.

If I could give this store a ZERO I would. Terrible customer service. You wait at the counter for a long time before you are able to get assistance. They ruined my fiancé’s tux the day before the wedding said they would replace it with one from their newport news store and then told us the day of that they did not in fact have a replacement tux for us!!! Worst store ever!!! We will NEVER shop here again!!!