Michaels

No matter what time of day you come here, there is always a massive line at the register. There’s never more than one or two registers open, and they’re always being run by apathetic teenage girls who would clearly rather be anywhere else. There’s never anyone working on the floor who can help you — which would normally be fine except the store is so messy and disorganized you really do need help. There’s an AC Moore down the street that’s both cheaper and cleaner, with no lines.

The hilltop location is far better and more organized than this one. This one is just okay. It’s a bit messier (and dirtier) than usual and they don’t seem to have as many on-​going specials as other locations. Nonetheless, it’s Michaels so you’re bound to find what you’re looking for and add a whole bunch of craft materials that you might not use for years. But hey, the more the better! Crafts hoarder all the way!

Oh Michaels, the place where I would have to sit in a cart while my grandmother shopped. The smell of potpourri instantly brings me back to these memories. To be honest, I usually avoid this store because I’m not into crafts. When I walked in, my attention gravitated to the «Relaxing Coloring Books» the new art trend lol. I decided to purchase some along with some color pencils, until I realized I would need a sharpener. This wasn’t until I was at the register of course, I politely asked the lady «Where can I find a sharpener?» She huffed and asked someone on the radio. She answered back to me «Aisle 65, over there» as she pointed down the aisle.
When I came back, she rang me up and my friend whom I came with said how she was bad mouthing me to everyone because I «left my items with her». I was surprised to hear this and made me wonder how loud she really was talking. Needless to say, another reason I wont be back. It wasn’t even that busy for her to be complaining so loud. so much for customer service.

Michaels is a good place to get little trinkets and trreasures. Some things are over priced, like for instance brown craft paper is $ 10 for a small roll. Disappointed. Because that’s what I wanted so as we are looking around for an alternative I decided to stop in the rrstroom. Gross! It smelled so foul and it was not the cleanest.
After that I just wanted to get out fast so I found bulletin board paper which is way cooler looking then the brown craft paper and half the price! Score.
Checking out was easy and all in all it wasn’t a bad experience. Just gross restrooms.

Recently had a large signed piece of art framed at Michael’s. We were able to find a really lovely frame with glass and 2 layers of matting … for around $ 280. Very reasonable given the quality. Work was well done. I’m very satisfied and it looks beautiful! The woman who helped us choose and design the framing was patient and helpful. I am giving 4 stars only because I know there are other frame shops that offer more selections. But I was very happy with my experience here.

Clean and well-​organized store with a friendly staff, a free parking lot… They offered pricey beautiful picture frames.
This place doesn’t carry color coding labels ¼ inch round.
They had a clearance wall at the back of the store near the restrooms.

This Michael’s has a good variety of items, and isn’t much different from any other in the area. I needed a specific scrapbook item that they didn’t have, and ended up having to go to the other Michael’s down the road.
The outside looks pretty dingy compared to the super nice Pembroke are surrounding it, so it’s a little off putting. Really, it’s a good stop for what you need, but can’t guarantee if it’s something specific.
Great staff, though. Our cashier was really helpful in letting us know about the military discount. Just nothing special here.

Does this place have anyone that works on the floor, I’ve walked around for 25 minutes and didn’t see anyone! Plus the line to get checked out was really long and took about 20 mins to check out! Wow must be the time of day???

If you have a hobby this place will probably have what you need.
From arts and crafts to framing and model building.
The staff is friendly and helpful.

Not a bad place for arts and crafts stuff.
Nothing fancy but I think it caters most of the kids hobbies.
Surprisingly, the store has lots of stuff to offer from floral design, crafts supplies and seasonal celebration.
And they also offer customized framing services.
The staff are very friendly and helpful.

I was going to give this location 3 stars but took one away because of parking.
This location has a terrible checkout. One long line which filters into the next available cashier which sounds like a good idea in theory. This is a horrible idea if you have a return. There is no customer service area, no separate line for returns or exchanges. If you have a return, you have to wait in the same terrible line you had to wait in when you first bought your item. Don’t even try to exchange an item, that’s three times in said line.
This location has terrible customer services. I returned damages merchandise and the best they could do was tell me to look on
. They didn’t try to find me another in the store. They didn’t offer to find it at another store. They didn’t even tell me the sku to help me find it on the website.
I did find my items at the Hilltop location. Hilltop looked extremely organized compared to Pembroke. An example I can give you is the decorative boxes. At Pembroke these boxes are stuck all together in one area. At Hilltop these same boxes are organized by pattern and size.
Pembroke also needs to get rid of their huge clearance/​junk section in the very back of the store, in an alley next to the stockroom. Trashy.

Out of all the Michaels’ stores I have been to, this is by far my least favorite. The parking lot is a zoo, there are always bums hanging around asking for money, the selection isn’t as great as the Red Mill location and there is never anyone around to answer questions. Its also disorganized and messy. All these things aside, it is what it is, an overpriced craft store. Take my advice and find their weekly coupons online, they offer great deals from time to time, my favorite is the 50% off one item. I always use that for the most expensive thing I can find. Duh.
PS. Don’t try coming here if you have two tiny children to fit in one buggy. THEY ARE TINY.

When in doubt, scavenge for little plastic men.
Springtime. That time of year where Death gets some time off and Life takes center stage. But what does Death do with all of this newfound time on his hands? Who approves the PTO request for Death? Is that person too busy with conference calls and off-​sites to actually approve the request?
I bet you never realized that there were so many moving parts to this machine, so much going on under the hood.
And so it is with Michaels. Your mom probably comes here for those little plastic flowers to finish off that Project she’s been working on now for about 6 years, the one she never actually gets time to finish because of Dad’s Problem. You know…
And you tag along with Mom, just to make sure that she is okay and doesn’t take the first train heading North and to the promise of freedom. At least that is your excuse. Once inside the Modern Marvel that is Michaels, stop. Linger. Search. Inquire. This is the place, this is the destination where you are allowed. Nobody judges. You want to spend a few hours searching the aisles for little plastic men? No worries, you are among friends. We don’t judge, we actually don’t even care what it is that you intend to do with these little plastic men once you find them. We only ask, however, that you do it far away from here and the Inquisitive Eyes of Little Suzie, sitting all prim and proper in the shopping buggy…
Truth be told, life in the James R world has slowed down recently. The shot clock doesn’t seem to be working, and we’ve gone into the Dean Smith Four Corners Offense. Shorten the game, he who takes the last shot wins. And that’s ok, the Shot Clock Repair Guys are working on this, they estimate that the clock will be functional again in a couple of weeks. No matter, I’m taking the time during the Stall Offense to scratch well below the surface, to give new meaning to the terms Pause and Linger…
Michaels is a fantastic place for Pause and Linger. If you allow yourself the time, you will be astounded by the treasures you will find here. Oh sure, most of them are still in Raw form (see pictures for the Frog and Dog without a Face), but that is the Linger part: You get to fill in the blanks. You get to be in charge, you get to determine what the next step is for each of these treasures. Maybe they will become a part of Mom’s Project! After 6 years, a few swatches of Red and Green neon paint might be just what the doctor ordered!
Or maybe instead of driving the hoop, you will dutifully pass the ball and then set a screen in the opposite direction, being careful not to roll towards the hoop too aggressively. But that’s ok, there is another aisle holding treasures yet to be discovered. Check out that entire row of giant glasses! Not the ones you put on your nose, but the ones you fill with liquid. Great and giant empty vessels, waiting for the soul to be poured into them, to give them meaning, to give them form. To give them life. They sit on the shelf, trying not to appear too anxious to go home with you, but also striving to look interested enough that you will Pause and Linger.
What takes up your spare time these days? Whatever it is, I’m sure that you can scour Michaels and find something that will make that task more enjoyable, more colorful, and more complete.
Just give yourself some time and allow yourself to Pause and Linger. After all, Death takes a Holiday every now and then, why can’t you do the same for a more important person in your life: You?

This Michael’s has a horrible parking lot and — meaning it isn’t very easy to get in and out of, it’s dark at night, carts everywhere, people speeding driving through it, and trash and random stray items in it. So that wasn’t a good start.
The inside is fairly clean and organized, no real complaint there, but it wasn’t well-​lit outside and that is enough to keep me away.

If I have to go to any arts & crafts store, this Michaels is my preferred choice. I like this specific store for various reasons.
First, is the location. It’s about 5 minutes from my place, and I love how it’s right next to target.
Second, in comparison to the Michaels in Chesapeake, I feel like this one is not as cluttered. I also feel like there is more space within the aisles. It is definitely much more organized, and cleaner.
Third, the position of the registers and lines. Michaels is definitely known to have epic lines. I do love how the line wraps around the shelves, unlike the line at the Chesapeake location. The lines get just as long at Chesapeake, but it’s more staggered since it’s not one line. Also, it’s much more fair this way. I hate it when one line is going a lot faster than other lines.
Tips: don’t forget to see what coupons they are offering that week! They usually have either 40% or 50% off one regular priced item, but they sometimes have an additional percentage off total regular/​sale items. Just make sure you only use one coupon, they are pretty adamant about that policy! They also have an awesome clearance section all the way in the back!

A fun craft store… you can definitely find cute/​odd gifts for $ 1 in here. I come here for items to place in my daughters party favor bags, for baking purposes and crafting t-​shirts. Occassionally, I like to see what items they have for my cub to do… from science projects to face painting items. The store… very crowded!!! The isles are about a 2 feet wide so it seems. This time of year, you can find items for Halloween, Thanksgiving and Christmas things are even on display. You can find a coupon (accepts mobile coupons too) for this store in almost every Sunday paper. So there are perks and mishaps when shopping at Michaels. But this is coming from a non crafty person. I like to come in get what I need and leave!

I can count on one hand the amount of times I have been to any Michaels. Not because I don’t think they offer a good selection of goods, it just not something I like to deal with. Also, they are expensive as hell, that is why you see coupons out the wazoo from this place. It’s never easy to find what you need and you cannot get service out on the floor. Well on this nice sunny day I approached the outside of the store I could see they had Fall products out on the walk. Some debris was on the walk, but nothing major. Upon entering the store located just across the street from Town Center it seemed clean and well organized.
Today I was forced to pick up supplies for my son’s school project and decided to suck it up. So upon browsing through the store I had questions and no one was in sight. I joked with another customer that «Michaels offers everything you need, you just have to find it yourself». I tracked down what appeared to be a floor supervisor who was very nice and helpful and stocking the shelves. This seems to be the case at this place, you have to track them down, they are never proactive in assisting their customers which is really sad. On the other hand I have been loving Target’s proactive approach to customer service by floor staff. Target employees may be stocking shelves, but you consistently see that they ask can I help you? You will not find this at Michaels.
After around 45 minutes I found what I needed and headed to the dreaded check out. Those that know what I am talking about are ready for this. I have only been to this store a few times, but it’s enough to know the long lines are legendary. This was the middle of the day on a week day and yep long line with only two cashiers. After 10 minutes they added another clerk who I ended up getting a few minutes later. I got to the register and could not help but slightly vent to the employee and she apologized sweetly and sincerely. I asked Paige if she had any in store coupons to help me out as this was expensive scrap booking stuff. Those that do this know what I mean. Paige said if you have a smart phone you can go to
with me and we will put an instant 40% coupon off. We did just that in a matter of a minute (clicked on coupons) and she scanned in a barcode and an instant $ 6+ came off which was sweet. I thought to myself, they just went from a 2 to a 3 because of this one employee who took the time to provide customer service.
Don’t know how soon I will be back, hopefully not soon However, in the past I have used framing services and have been happy. So, ya never know I might be back and I am hoping to run into Paige again.

Why is there Always a line at the check-​outs? Seriously, it was around 2:00 on a nondescript day, not anywhere near a holiday and there were only 2 registers open WITH A LINE OF PEOPLE TRYING TO CHECK OUT! I needed 4 cake boxes with a window on the top for my yummy rum cakes for the CHKD bake sale at CYPT this saturday for the sub garage sale. (Am I allowed to do a plug? Too late, I just did it.) I knew just where they are and was delighted when I saw a pile of them in the the right spot. Pulled them out, nope, no windows. I need the windows so people can see how much they wanted these cakes. I found what appeared to be the «sales person in charge», got the Wal-​Mart answer, «if they aren’t there then we don’t have them». I just wanted to put my finger down my throat.
Knowing I needed to deal with this packaging issue I purchased cardboard plates, which I needed anyways, and cellophane bags to put them in, ten bucks.
My car turned left onto Virginia Beach Blvd. instead of right to go home, and we went to A.C. Moore. They had the boxes and the cardboard plates (cheaper), yippee. Back to Michaels and returned all that I had purchased there.
It doesn’t matter what time of year I go to Michael’s there is always a line at the registers and no help on the floor.
If you come, I also did incredible yummy granola bars, a buck each.

I must have gone before stocking day because I found that many of the aisles where empty. The staff, when they were able to be found, were quite helpful.

Michaels is great for your basic arts and crafts stuff – though geared more towards the crafts. If you want serious art supplies in VB, go to Jerry’s Artarama.
But if you need crafting stuff, scrap-​booking materials, kids’ art activities or framing, Michaels is all good. It’s also a cool place to buy gifts and wrapping materials.
I always go there at Christmas and Halloween to check out the décor. There’s a lot of that.
They also do classes and activities for kids and adults.
Sometimes they need more folks on the registers. I’ve waited in line longer than I should have on several occasions.