Pearle Vision

I had been going to Pearl Vision in greenbrier in Chesapeake for years and always had great service. The woman who I dealt with knew my name whenever I walked in and she always took care of things in a timely manner. Then I moved to Virginia Beach and thought Pearl Vision is Pearl Vision. Boy was I wrong. The ladies at this location are rude, unhelpful, and incompetent. Every time I have to go in there to get anything I always feel like I am inconveniencing them. Every other location has my contacts in stock except this location. Which isn’t really a big deal until I go to place an order for them. I ordered 3 boxes of contacts and paid for them. They only had two in stock and said they had to order the third. I said ok and picked up the two in stock. I didn’t hear anything for a while and so I finally called and the lady on the phone is rude and informs me that they have a box in stock but it doesn’t have my name on it so she can’t give it to me. She then informs me that the lady who took my order will not be there for another 2 days and I can call back then. I even had my receipt that said I paid for them and the estimated delivery date of the contacts. I told her that I would be coming to the store the day the lady who took my order returns. We will see how they resolve this problem in a couple days.

After an Eye doc appointment next door we decided to check out the selection at this place, initially we were turned off at the prices and left to check out a couple of other places, after checking out the competition we came back as the service at the other places and selection was terrible. Upon our return Kim greeted us and spent a lot of time helping us choose what we wanted and need in eye wear.
I work out side and need good quality sun glasses, the selection of Oakley’s was pretty good and the lens selection was great as well. What was best is Kim did not always steer us to the higher end stuff and did not try and talk us in to a lot of lens add ons etc. she listened, found us what we wanted and made sure we got every discount we could. Minus one star because this is a smaller location, a little more selection would have helped a little bit and buying glasses takes a long time and wears on ones patience.