Sundays Blue Box Tanning Resort

I wanted to cancel my membership I was told there was a 30 day notice, not a problem. The girls told me to tan then come out and they would have the paperwork for me to cancel ready. They told me when my last draft date would be and that I could use my sessions an d blue bucks to tan from now on. Freezing my account and being charged $ 5 to do so was NEVER discussed. I was not even made aware it was an option so blindly I signed what they prepared and left. I noticed my card being charged $ 5 the past 2 months and called to inquire why. They said the paperwork I signed put a freeze on the account didn’t cancel. I told them I knew nothing of that. The girl said the manager would call me in the morning. At 1:30 pm I called to ask for the manager. Whoever answered the phone didn’t identify herself by name but I assume was the manager cause she pulled my papers and said its my fault cause I signed something that the employee wrote out freezing instead of canceling. I don’t understand how her mistake has cost me $ 10 and the manager instead of using good customer service, and giving me a credit for the now $ 15 I’m out due to her employee’s negligence told me she has to go with what I signed. I’m livid. Someone else’s mistake is costing me money and they are doing nothing to compensate me. Be careful what you sign they are not operating with a whole lot of firing neurons at the salon! I don’t know what’s worse the incompetent employee or poor management service recovery. Either way this place sucks.

I love Sundays been coming here for years. Always do the passport membership most bang for you buck. It is pricey monthly however if you catch them on a holiday where they run sales you can get BOGO buy one year get a year for a penny or a nickel. They do always try to sell you the newest lotions but I learned to never bring my bank card in and really try to use all my lotion b4 buying a new one.

Always clean but honestly this place can be a money pit. Every time I go in they try to sell you something and make it sound like a great deal but you still end up dropping an extra $ 100 when you take the deal because they can be pushy and don’t take no for an answer. I can’t tell if the staff is really knowledgeable and these products and upgrades are really great and worth it or if they are full of bologna.
If you are looking for a one time spray tan or one month deal for a base tan (say, before vacation) prepare for an ear full and maybe an extensive package instead.
I do have to say that I love the tan that I have and the hours are great for this location. I’ve also never had to wait for a bed, which is why it’s getting a good rating. As long as you are good with handling pushy sales.