Groppetti Automotive

After buying 4 cars and referring 4 people to a dealership in SoCal, I expected the same excellent customer service at Groppetti. After all, their walls pride themselves in advertising excellent customer service. After dealing with horrible finance personnel, who dragged their feet over a month to close out deal and manager who requested our bank information be sent to his personal phone because they couldn’t find receipt with our down payment three months later, I decided it was time to pay a visit to a general manager. Turns out the general manager is a reflection of the horrible customer service represented by his employees. The words in the wall are just that, words. Customers are just numbers and they are not very ethical. Then I come to realize, we were not offered or explained what shadowmark is or the cost of it. I had to google it. Apparently, we should’ve been given the opportunity to accept or decline this. We paid for this service which we could’ve got from AAA for free. I guess it’s another way for the dealership to get extra money. I will never buy a car there again. I rather drive 5 hours to receive the same excellent customer service I’ve had throughout 5 years.

I feel like I was very much taken advantage of. I bought a used Buick enclave 2011 about six months ago. Within the last month, I paid for $ 2000 worth of repairs, and, In addition, they wanted to charge me $ 1500 to change the brakes. They gave me a very long explanation about why the rates are so expensive, which was a total lie. I ended up taking my car to a nice business in Dinuba, thanks to my dad. We bought the parts at Smith auto, and Pacific tire installed. They charged us $ 70 to install and it was done within one hour. In total with parts and labor, we paid $ 250. There is absolutely no excuse for this type of behavior, anyone who reads this needs to take their business elsewhere! I would like to know how much of my money was stolen from me with the previous two repairs that they did for me!

By far the most ridiculous dealership ever POOR CUSTOMER SERVICE. I drove to the lot on a hot day looked at vehicles and NOT ONE SALESPERSON walked outside, NOT one. Then I called the office several times, emailed the sales department I mean come on really NOT one person has returned my call or answered my messages. It shouldn’t be this hard to purchase a vehicle I have NEVER had so much trouble.
I bought a truck at Keller yep and got a KELLER DEAL so Groppetti your loss. :)

My senior Dad and Stepmother bought a new Toyota from this dealer. Things were fine, until at less than 15,000 miles and 9 hours from home, the car suddenly quit. Still well under warranty, it was towed to a local dealership near where it broke down. My Dad had to spend the remainder of his «relaxing» trip renting a car at his own expense, driving it home for a week, then returning to where the car broke down, rental for a hotel and all the time it took. Toyota, nor Groppetti would budge on making this situation any less terrible than it was. Shame on you Groppetti, you should stand by the product that you sell. You will NEVER sell a car to this family again.

Bought a used vehicle in 2013 before my baby was born. They treated us like we were kids. My husband and I are both 30 and buying a car used or not is a big deal. We should have walked away but my husband needed a car and we liked it. They are sneaky and undermining. Not friendly and overly pushy. We knew it was used but we’re not idiots. Never going back again.

I’m disappointed that the Toyota dealership does not offer a shuttle service on weekends. It’s really inconvenient and doesn’t make sense. Why would someone not need the service on weekends?