Mill Creek Management

I have got the run around for over 4 months on a check for a fence repair I paid for in full. They management property at a home behind my house and the fence was rotten. The owner gave me run around and I found its is a law that both properties that share the fence are financially responsible for the fence. I paid for labor and materials and simply asked for half of the materials which was less than $ 400 for a 90 foot wooden fence installed. They never got back to me. So now I am going thru a small claims court and just about ready to file the claim against them and the owner of the home. Very bad experience and very unprofessional.

They are ridiculous to deal with very rude, don’t return calls or answer the phones! And don’t expect to get your deposit back I rented twice, both were immaculate when I moved out and still charged me-​my trash container was too full etc. took me for all but about $ 20. Second time was more careful did the walkthrough-​charged me for outlet covers, sat. dish that wasn’t mine, even showed proof, blinds that were very old and damaged etc, don’t expect anything from them!!!
And if you call for a repair they wont even call you back to let you know they are taking care of it even when its an emergency.

0 stars! Absolute worst EVER! Haven’t had a working heater since Christmas Eve! (Today: Jan 6) They finally get a repair company to contact us & made an appointment from 12 – 5 Sat. No one showed… Mill Creek didn’t give the correct address. Why no one called when their technicians couldn’t find the right place is beyond me. Call Monday to find out what happened they reschedule for «tomorrow» 1−5pm. Cool. Waste away another day no show. Go to work Wednesday & get a call that the technician will be here at 1… So now I must leave work if I ever plan to have a working heater. Finally meet the technician & it’s raining so they can’t even get up to look at it… Uhm it’s been raining all morning I just left work out of town to find out you can’t even look at it. *FUMING* & now another day down the drain. Oh yeah our roof sucks but it’s not something the owner wants to fix yet BUT they’re raising the rent because apparently our place is worth a little more than they thought… Not to mentioned they raised the amount right off the back before we signed. (Damn red flags)

Worst property management service for owners! They were fine when I was renting from them but when I hired the to manage my property that I owned it was like a different company! They’re crooked and will nickel and dime you to death!

This company has the worst customer service ever! They are rude, do not inform you of changes (changes in management that caused the online portal to be down), are not proactive and do very little to assist you (not even in something as simple as finding your mail box number). It is unfortunate that this company, that has great potential, loses its good relations with customers because of their arrogant and rude customer service.

Horrible customer service in their maintenance department.

Liars crooks thieves these are their best attributes other than that they’re not worth the soil in which their building stands they consider Consumer Affairs the law where is Consumer Affairs is nothing more than a guideline that each state uses to write their own laws wake up Millcreek management Consumer Affairs is not the lock

Takes a long time for repairs.

I canned Mill Creek last month after they managed my property in Visalia for about 4 years. Repeated phone calls and emails to check the property status went unanswered. Before I terminated their service, I stopped by Mill Creek’s office to get the contact info for the tenants and when asked why I needed the info, I let it slip that we were thinking of selling the house. But it wasn’t decided yet and I told the account manager not to say anything to the tenants about it and that we would do so at the appropriate time. The first thing the account manager told the tenants after I sent the termination of service letter, is that we were selling the house. Now I have very upset tenants who may move out and leave me short on rent before the house can be sold. If you live out of town like we do, you are better off managing the house yourself than hiring Mill Creek.

Mill Creek has managed our Visalia property for over 10 years. We have nothing but praise for them. They are professional, kind and helpful in serving our needs and the those kind enough to rent our property. 10 years is a long time… I think our experience with them speaks for itself.

As a Property Owner who relocated away from Visalia, I cannot recommend this Property Management Company. Dealing with them for numerous years was an absolute nightmare!

My wife and I attempted to rent from them in April of 2010. We jumped through all of their hoops, provides copies of this and that – everything that they asked for. Only to be told after a week had gone by that they didn’t accept applicants with «pit bulls». First, we have an American Staffordshire Terrier – not a «Pit Bull». Second, nowhere was it mentioned on their website or application that they have a dog policy. If I’d known, I wouldn’t have wasted my time or theirs. Third, granting that they have a right to restrict breeds (it’s their business after all), it’s sad that they resort to using the dog to screen the owner instead of doing their due diligence and actually researching the person that is applying.
In our case, they passed over two college educated professionals with near perfect credit, no bankruptcies, who’ve been past home owners (twice) seeking to relocate to a new area. All because we didn’t own the right type of dog. Ridiculous.