Visalia Marriott at the Convention Center

We recently stayed here a few nights. The room was nice and clean. My concern was with the service. We requested a shave kit through the mobile app and had to come to the lobby the next day to get it. We also had breakfast at the hotel, it’s not complimentary and totaled around $ 40. We wouldn’t mind paying this, but the food was not worth that amount and it took forever to get anything to drink! My suggestions would be to improve the quality of the breakfast and your guests would probably love to pay for something other than what a complementary continental breakfast offers at a different hotel.

No synthetic pillows. Anywhere. In the entire hotel. I guess that if we are allergic to feathers and our eyes swell shut after fifteen minutes contact with a down pillow then we are supposed to swallow fifteen Benadryl or buy one at Walmart. Fortunately I was resourceful enough to swaddle some towels together, like I might have done crashing at a friends house after a party in college, but generally in those cases we don’t spend $ 190 for the privilege of staying on someone’s garage sale sofa.
I apologize for the one-​dimensional review, but if it results in the hotel buying some new synthetic pillows for its customers with allergies, then it will have served its purpose.

Worst Marriott I have ever stayed at. We had a very large wedding party stay there a while ago and the first thing that struck me as odd was when the other bridesmaids and myself were unpacking the car to take all the stuff to the room we walked in and saw a few bellboys just standing around and we asked for help but they declined and pointed towards one of those cart things. So we got all the stuff and loaded it up on one of those things and had a really hard time getting it and steering it around while everyone in the lobby just kind of stared at us. It was incredibly awkward! Then after the wedding around 2am there was a group of people (not us) who were loud and being obnoxious but security decided to walk over to us and started freaking out, yelling and threatening our party when we weren’t the ones making the noise! The worst part was after we had left the hotel and I personally, very detailed searched the 3 rooms the bridesmaids and myself were staying in and didn’t find anything. When we got home I noticed I had a pair of very expensive sandals and a portable vanity mirror missing! But fortunately I remember distinctly leaving the mirror on the dresser in the room, I thought «ok no problem I’ll call them and have to make a trip to pick it up! So I decided to call them the next day and they immediately directed me to «maintenance staff» which was just a voicemail. Left a voicemail hoping to get in touch they called back the next day which was great but told me they hadn’t found anything and will be still looking and I assured them I left the mirror there and they said they’ll double check and call me back. Also the bridesmaids I was with told me they were missing all this stuff too, expensive makeup, hair products, a 200 $ straightener etc. So I decided to tell maintenance about all this when they called back! After about 3 days of no word go by I finally called them back and everyday after that and left a voice mail for 2 weeks straight and still no call back! Even if it was to tell me they didn’t find anything! Finally I emailed Marriott corporate about what was going on and all the stuff we had missing and the next day they called and told me they didn’t find anything, and how sorry they were! Out of all of that stuff we all lost nothing showed up? It bothered me that it took that long to get any word back on anything and then that none of our stuff showed up! It’s our fault for not keeping a better eye on it but you would think in a «nice» place like the Marriott you wouldn’t have to worry about a maintenance staff with sticky fingers or have to lock up all your stuff when staying there or it might just show up «missing»! I’ll never stay at the Visalia Marriott on Court street again and would never recommend it to anyone! Terrible experience!

I would not recommend this Marriott! The bedding in my room smells really musty. I’m a silver elite rewards member and this is the worst Marriott I’ve ever had the pleasure to stay in.

Pretty decent standard hotel. Very friendly service, easy check in and out process, rooms well maintained. Not super modern or update but it was fine. Liked the abundance of free parking. I tried the hotel restaurant but next time would skip –fajitas were just ok and service was very slow.

I booked four rooms and was overcharged, from what I was quoted on
. I called the front desk and was transferred to accounting. I left a message and no one returned my call. A few days later I called back and spoke with a manager. He was very nice and patient. He did everything he could to help me and resolved the issue.
This goes without saying; the hotel rooms are spacious and clean. The beds are angel cloud comfy and is walking distance to many restaurants and bars!

I have stayed here a few times now and will stay anytime I come through Visalia. Every single person me, my hubby, and my dog come across at this hotel are so friendly and accommodating! Rooms and bathrooms are clean, lobby inviting, and downtown is walking distance! Very quiet hotel even when busy! Thank you for being pet-​friendly too!

Clean with good service. The doorman is especially friendly. Rooms are heated so they are warm when you first walk in. About an hour and a half drive from Sequoia National Park.

Went to the Visalia Marriott for an agriculture convention.
Pros. The bed was comfortable and the employees friendly.
Conveniently located right off the freeway and close to dining and old town Visalia.
They were dog friendly.
The door man was very friendly.
Cons. The hotel was old and was a no smoking facility but you had to walk by dirty full ashtrays every time you walked up to the facility because they have the smoking area right at the front door. Bad idea!
The first night the appetizers they served was delicious but then the food just went down hill from there.
They had no doggy bags for the doggy waste in the dog area. So there was poop that was not picked up.

Thank you Hassan and the front desk for the A+ hospitality. The hotel is probably the best in the County at bargain hotel for a Marriott. They had the same rates as Holiday Inn Express & Best Western!
Also exceptional was the restaurant staff. They were very accommodating, hard-​working and attentive. I very much enjoyed the shrimp tacos on 1^st night and as delicious the mahi mahi w/​mushrooms & asparagus on the 2^nd night. The guac & chips app could be better; guac needed a little flavor and it was too mushy for my taste.
Overall excellent, clean rooms, very modern. Yes there is a slight musty odor in the hallway, maybe if it was cooler it wouldn’t be noticeable. My only suggestion is if they could fix the doors to not spam or close so loudly. The room across from me seem to open/​close often and it was loud; couple times I thought they were coming into my room!

We stayed here 3 nights:
1^st night: door man was awesome! Funny & friendly! Hotel lobby staff not so awesome. He asked if we’ve stayed here before. We said first time. He says, it’s pretty general, pool over there, fitness center there, lounge there, any questions? I was disappointed he didn’t really make marriott seem better than other hotels. Went to our hotel room, didn’t like location, requested a different room. Gave us new room no problem. Didn’t want to leave & drive again after 6 hours of driving so went to lounge to eat their $ 10 burger w/​beer. Convenient. Lounge was nice. Waitress was friendly & attentive! Food was okay. Free Wifi. New movies still in theatres on demand for $ 16.99. Not bad considering $ 12 at the movies for one person. Towels were limited. Max occupants is 4. Only have towels for 2! Bathroom door almost touches toilet bowl when opening/​closing, annoying. And, there’s staples at the bottom of the bathroom door?! What???
2^nd day: went down to eat their $ 16 breakfast buffet, $ 5 for kids. Potatoes tasted old. Honeydew was sour. Hubby ordered 3egg omelette & liked it. Came back from sequoia natl park, no parking. Noticed free spots but chained. Asked same doorman if we could park there but he didn’t have key so he showed us a way to get to it. Our room attendant, Fugonia, was awesome! Our room was made! Made coffee in room, realized there was no stirrer or creamer, called the direct personal service line & he transferred me to room service. It kept ringing til voice mail, left message. They never called back at all during our stay!
3^rd day: took advantage of pool & fitness center. Towel was thin & small (just a little bit larger than a hand towel). Hubby mentioned to an attendant that there’s no more water in the fitness room. He was basically ignored. After finishing workout 30min later, it never came. He was given excuses such as it’s such a busy night & there was a bomb threat! What??? Anyway, all in all, I think their customer service could be better. Expected more from a Marriott. Will never stay here again.

We stayed here fri thru Sunday in july 2015. I would come back to this hotel if I was in the area again. The room was clean and the bed comfortable. The staff was friendly, especially Manuel who worked as, the door man.
The breakfast buffet was good and you can have the cook make u an omelet as well.
I enjoyed the bar with friends, but they do close early, not the usual 1:30 am.
Overall we had a good visit and would come back.

Probably the most disappointing Marriott hotel that I’ve stayed in.
Let me get the good things out of the way before I forget:
— Cool lounge downstairs, friendly service, free wi-​fi, and they’re dog-​friendly
I only stayed here for 2 days, so I didn’t get to take advantage of the pool, workout room, or restaurant, but I doubt they’d be good enough to raise this review up to 3 stars.
The lobby was nice, but as soon as I got off the elevator and started walking down the hall to my room, it smelled like I was walking through an old retirement home that hadn’t had it’s carpet cleaned or any windows opened since it was built. Couldn’t get any worse, right? Wrong.
My room was so stuffy and the air was so stale that it reminded me of the first time I went up into the attic in my house. I cracked the window and blasted the fan, but that either took a few hours to work, or I had just gotten used to it after a few hours.
You know what… I don’t even feel like reliving this experience, so I’ll just list out the rest of the problems:
— Long hairs in the sink and on the shower walls
— Water in the sink smelled and tasted funny… no I didn’t drink it, but even with toothpaste in my mouth, it was bad enough for me to notice when I was rinsing
— Carpet was pretty dirty
— Underneath the bed looked like it hadn’t been cleaned since the hotel opened — random junk, and even someone’s swimming goggles. Does housekeeping not even check this sh*t?
— Power button on the remote control stopped working as soon as I turned the TV, so I could use it for everything except to turn the goddamn thing off
I doubt I’ll be back to pay Marriott prices for a low-​budget motel experience… maybe next time I’ll just sleep in my car instead.

Usually love Marriott Hotels.
This location:
Good:
Great front desk staff; over and above (Hassan).
Room was clean and mostly updated.
Location was convenient to Downtown-​walking distance.
Breakfast food was very tasty and satisfying.
Bad:
Gym was dated, overheated, and stinky.
Breakfast staff was unattentive to 3 of the 5 patrons… not a busy morning at all. Took FOREVER to order. I saw two other parties get up from their tables to track down the [gossiping] staff from another room for assistance. Staff was loud with sish clean-​up and speaking voices.
I’d like to give 5’s to the Marriott, but not on this trip.

We were in Visalia over the weekend for a wedding. This Marriott is right in the centre of Visalia and probably the nicest place in town. The location is perfect right in the downtown area and within an easy walk of good restaurants. The rate of $ 109/​night might be highbrow for Visalia, but coming from L.A. I thought it was a steal. The lobby is dated and in need of a refurb, the air-​con was loud and the bed in our room was lumpy, but the room was clean and the service was very good, and at $ 109/​night on a weekend for a 4-​star hotel I shouldn’t be complaining about anything, period.

My husband and I stayed here recently and it is AMAZING what one open hearted, gracious, attentive employee can do to make a tired guests stay perfect! We arrived the night before around one am and our check in associate forgot to mention that breakfast closed at 11 am… we were so tired we almost slept right through it! Good thing Tanja in dining was extremely helpful and provided us with swift, top notch service even though they were only open for a few more minutes! It’s this kind of service that keeps us loyal fans of Marriott. It’s nice to see people like Tanja shining and excelling at this leader in hospitality! Tanja, thank you thank you thank you… YOU made our stay great!

Great place to stay if you happen to be in Visalia.
We stayed here after a long day of traveling from L.A. and had an excellent rest prior to visiting Sequoia the next morning. From what I observed, not much goes on in this small town and this hotel is pretty much the toast of town. Parking is plentiful. Rooms are nice. Rates are decent for a Marriott. Will definitely stay here again if in the area (highly unlikely though).

The company I was interviewing with put my fiancé and me in this hotel for a couple of nights. We enjoyed our stay! The hotel is very clean and staff is welcoming. Their lobby is spacious and has flavored water to drink as you lounge around. There’s also a lobby lounge as well where they serve Starbucks coffee and pastries.
We had a room with a king size bed. The room was clean, organized, and well lit. The desk area had multiple sockets, so we were able to charge our laptop, tablet, and phones simultaneously.
We also decided to take advantage of the 24 hour gym downstairs. It had treadmills, elliptical machines, a stationary bike, recumbent bike, free weights, a machine, mats, a therapy ball, and benches. They also had a water dispenser in there too, which was really nice. In addition, there were complimentary towels, chilled towels, and ear buds to use in machines that had TV screens.
The hotel is located near the downtown area, so you can just walk to nearby restaurants, boutiques, and specialty shops.
We loved our stay here. We would stay here again!

My company put me up here for the night. The building is a little dated but they have the latest Marriott furniture and entertainment set up.
I ordered room service at 10:40 and got it a few minutes passed 11; Asian chicken salad and wood fire grilled shrimp. It was pretty good!
–pool
–free wifi
–pets allowed
–free parking
–updated lobby
–Starbucks in lobby
–onsite restaurant and bar
–shoe shine
–mini market
–free business center

Where the heck is Visalia?
I heard about Visalia, but didn’t exactly know where it was on the map until about a couple of weeks ago. On a whim, we planned a trip to see the giant Sequoia Trees at Kings Canyon Sequoia National Park at the town of Three Rivers. Visalia was the closest «Big City» and approximately 20 miles away so we (my cousin and her family) booked a room at this hotel.
It was either Holiday Inn or Marriott, and we decided on the Marriott due to the photos and the rate we booked our room included breakfast. Located in the heart of Visalia and right next door to the Convention Center and just off the main highway so it was convenient to get to. Upon arrival, I guess there was a Quinceañera going on in one of the ballrooms as it was full of people wearing sombreros and they even had a Mariachi band in the lobby. Truly it was a festive atmosphere.
We quickly checked-​in as we were tired and starving from our trip and the Front Desk Agent that assisted my wife and cousin was curt and a bit snobbish. What the eff? Dude, you ain’t all that, Sister. (Rhetorical Question: Why does 99% of guys working the Front Desk are gay?) My cousin asked if she could add the additional breakfast rate and he coldly said, «NO!» with a capital NEVER with a finger snap and head swipe from side to side. Well, that’s what it appeared like.
OK, whatever… so we checked-​in and grabbed dinner off property. When we returned after having dinner, the party was still going so we proceeded to our room to shower and get some rest. The rooms looked nice and decent and the décor is pretty modern and chic, especially in the lobby and bar area. The next day, my wifey and I inquired from another Front Desk Agent regarding the breakfast rate for our cousin and she happily said that it was always available and it wouldn’t be a problem adding it to their bill. Maybe that DUDE was jealous of my wife and cousin, I quickly thought.
Quickly informed the cousin and met them in the lobby restaurant (ZHUO — different review) and got a nice, hearty breakfast with good service. Overall, it was a nice stay and had a wonderful breakfast with the only negative at that point was the guy that checked us in the previous night. As we were packing, I guess my wife left her white cardigan sweater in the room and did not realize this until we got home. I called that Sunday and got transfer ed to Housekeeping. They told me no one would be able to help me at the time and was advised to call back.
The following day (Monday), I called again and got transferred to Housekeeping again. Got no response so I left my name, phone number, room number and other information. I called again on Tuesday and got another voice-​mail after being transferred. That Saturday, having heard no response from them nor the Housekeeping Manager, I called again and wanted to speak with a manager that could assist me. She apologized for the delay and said someone would contact us. Several hours later, they did call my wife and verified that they have the sweater. She gave information on where to mail it and charge our card on file.
Another week passed by and we still haven’t received the sweater and the card was charged. Two weeks passes by and the charges were removed, but still no sign of the sweater. So, we are still waiting for the sweater and haven’t heard anything from them and there’s no follow-​up. Is this the kind of service you want for a first-​time customer? Also, there’s an additional charge on our card for an unknown fee that has yet to be explained. Again, wife called and got transferred to Accounting to leave a message that we have yet to hear from.
Now I’m really losing my patience.