CubeSmart Self Storage

Really quick and easy to setup and start using a storage unit the same day. Heather was really helpful and got us as many discounts as she could find. Would recommend to anyone looking for storage in the tri-​city area, great customer service.

I’ve been to many storage units in my day, but Cube Smart consistently provides top of the line service.
The manager, Tim is the best! In a day and age when people seem not to even know what good customer service looks like, Tim could write the training manual.
He is amazing. He regularly goes out of his way to be helpful and makes it a joy to come in each day.
It is obvious that his heart is in his job as he is there to help with everything from offering to give me a loaner lock for a couple days until I get my own, to delivering my packages right to my storage unit door when they come in, buzzing me into the gate when I stop by the office so I don’t have to go and punch in the code again, to helping me sort out my various storage needs in the most economical way possible.
I consider him and the rest of the Cube Smart team as partners as I can’t imagine doing the volume of business I do without their help and support.
There are many storage units out there, but teams like this are a rare find.

I was scrambling to find a storage unit and everyone seemed to be full. I went to a couple places with opening but they were scary.
Found Cubesmart finally and WOW what a difference.
Each unit is on ground floor. The place is immaculate and looks brand new. Security looks tight. The rates were just right.
Tim, Jim and Heather were very friendly, helpful and courteous. They emailed me after I started to make sure all was ok.
Clean out and leaving was simple — took me about 2 minutes to walk in and walk out.
Great staff.

Tim Shartel, the general manager at this location (Vista) is an angel! Our moving truck broke down the day of the move. We were on a tight timeline because we were meeting a mover on the San Diego end of a long-​distance move, plus one person in our party had to return to another locale that night; not to mention the fact that the rental truck was due back that night. Tim was back and forth on the phone with me while we waited for somebody from the truck rental place to come out and repair the truck. We were running way behind schedule. Tim reassured me that he would come downstairs and get me hooked up with the storage space after hours. He was there to greet us and was welcoming, pleasant, and kind, even though it was pretty late on a Saturday night. I don’t know what we would have done if he hadn’t let us into the storage facility that night! There’s really not much more else to be said. I mean a storage box is a storage box … a place to put stuff in. What makes the difference between one place and another — other than maybe location and price — is the people who are running it. I highly recommend utilizing thus storage place. With someone this great running the place, how can you go wrong?

Moved from Arizona to California & we were hooked up in minutes! Heather was awesome — she was there by herself & made sure that i was comfortable with the unit i choose. I would recommend the Vista CubeSmart Self Storage to anyone!

Have rented from CubeSmart in Vista before, everyone is very courteous and helpful, would definitely recommend them to others. Heather was by herself due to an unexpected situation, and treated everyone with respect and humor. Great Place!

Had a very pleasant experience at this CubeSmart location from the get go.
The office and all storage areas are very clean (aside from the dumpster area where people throw away mattresses, rude… also not CubeSmarts fault)
The manager, Heather greeted us the moment we walked in the door with a smiling face and an extremely positive attitude. We sat down to discuss what was needed and what was available and within 20 minutes, completely signed up and ready to use our storage unit. You can tell Heather cares about the customers and makes sure everyone has a quick and easy experience. All in all, this is a great storage place, excellent hours and Heather makes the experience a pleasant one. There are two other gentleman who work there (Jim) also a nice guy. However, there is some other guy who apparently lives in the top portion of the building, he REALLY needs to smile more. Don’t look so glum sir, your upset face, brings people down.
Thanks :)
I would definitely recommend this location to others

I signed up today. I had a horrible experience at Public Storage and this made up for it. Tim helped me out and he was extremely efficient, friendly, and helpful. I really already adore the company and how efficient they are. They also have pretty great rates!

I am very happy with Cube Smart. This location is clean and well-​maintained. I’m not from the local area, and both Jim and Tim have been kind, helpful, and efficient. I highly recommend this location for storage.

Great customer service and a very clean center. They are willing to help and always have a positive attitude. Definitely store your stuff here.

Good location and always clean. The rates do rise quite often which is a bummer because at times it seems like the new people coming in are at a better rate. Until we have enough room this is the best for the money. We kept it even when we moved downtown for a year because of the sheer convenient location.

Wonderful experience with this Cube smart location. Jim and Tim in the front office were very helpful and professional. I will refer my friends for sure!

Used them for 8 months with no issues. Friendly staff and good prices. When done left without a hassle and got a full refund for a month i was charged even though i was a few days into it. Recomended.

I’m a new customer, first month. Based on the other (2) reviews, I’lll keep an eye on the rate increases but so far, I’m extremely pleased with my experience. I called and visited approx 5 other places in the same day before deciding on CubeSmart. I’ve found them to be very professional, even from the initial call to what was a call center. Yes, they’ve got a corporate feel but that’s ok with me. It’s clean, their rates were competitive, and the access hours are as good, or better than the others I checked. There’s only two minor complaints I have; they only have 1 restroom ad it’s in the office. The office hours aren’t the same as your access hours. So, if your out on the grounds, and need the restroom, you have to go up to the front in the office and if the office is closed, you’re outta luck. The other thing is that there aren’t any trash cans on the property. Otherwise, I like this place and I recommend it.
Also, I’m using their free wifi in the office right now!

Unilocal filtered this review, but it is a real review.
Long term storage renters should be aware of automatic rate increases (that may cause your auto pay bills to increase to more than double the full advertised price of the rental).
I have a 5×5 (not climate controlled) unit. Originally I was paying $ 30 a month. After a couple years the prices started automatically increasing. I always assumed I was paying what ever the current rate for the storage facility was. Then recently they increased my rental from $ 82 to $ 89 a month. They got too greedy, and I looked on their website. I was shocked to see the new customer rate was $ 37 a month, and the full price was $ 42 a month.
I don’t mind automatic rate increases — but I think it is sneaky to increase my bill to MORE THAN DOUBLE the current FULL price!!! I don’t know what they are thinking. I called them to correct the price. They acted like they were doing me a big favorite by «lowering» my bill to the *full price*… I got the impression this is a common practice for them.
I have almost everything moved out of the unit. They won’t be getting any more of my money.