CVS Pharmacy

This location could most definitely use a refurbishment as almost every wall suffers from peeling paint, missing sideboards and the floor looks like it needs a good cleaning.
Having said that, I’m not there to sleep so it really doesn’t bother me much. The customer service has always been friendly from the checkout employees to the pharmacy technicians and I’ve always found what I needed.
Can’t beat that it is right down the street and in the same center as my chiropractor and grocery store.

I went into my local CVS today at S. Melrose Dr, Vista (store 8836) and was assisted by Maria. Can I just say what amazing customer service skills she has. I wanted to purchase the new Loreal eyeshadow palette and asked if I could use a vendors coupon, not only did she say I could but also went out of her way to show me how to use the coupon machine at the front of the store to get more $ off! I ended up buying both editions of this palette for the price of one! I was sooo happy! This was my first visit at this particular location and it certainly won’t be the last. Thank you Maria for your kindness and great customer service skills. You really made my day :))

I am pretty hopeless when my wife sends me out to get her stuff CVS is close to my house so it was an easy choice. I was having a bit of trouble and was helped out by a guy named Michael. This kid knows how to treat people I appreciated his help and he was pretty funny which helped my awkward shopping experience. He is the reason for all of the stars I’m giving keep up the good work kid!

I am a big fan of CVS and usually feel like it’s the more upscale option in pharmacy/​convenience stores. This location though? Awful. Most of the products are picked through and out of stock. It always looks dirty and seems deserted. The employees always take forever to ring up even a couple items, and the counter is almost always unmanned. I go there because it’s a block from my house — but honestly, this location is making CVS look bad.

I hate to say it, but this CVS really is pretty awful. I get my prescriptions filled here only because it’s so dang close to home. The regular checkout line is usually very long with only one cashier. The pharmacists are usually very rude over the phone and in person. After I had my baby, I was on pain meds for awhile, and the pharmacist refused to refill my prescription because she miscalculated the prescribed dosage and told me I shouldn’t have gone through them that fast. Thanks for automatically assuming I was abusing pain pills, lady. I had to lug my baby out of there in her carrier (no small feat when you’re recovering from a C-​section!) and retrieve the bottle of pills so I could point out her mistake and «prove» that I wasn’t abusing pain meds. I’ve had many other experiences with them telling me something would be ready and it wasn’t, or having them misplace prescriptions that have been called in.

CVS is neither here nor there. They are out of stock on many items more frequently than you would expect. Other than that, it is an average CVS. The generic snacks they make are lovely.

If I could give them fewer stars I would. Do Not EVER use this pharmacy.
They forget to refill things, lie to you about refilling scrips, and are rude when they are called on it!
Go ANYWHERE else.

Read the fine print on the sale items, the sale said 2 for $ 3 or 1 for $ 2.19, I only wanted to buy 1 and they would not honor the $ 1.50 sale price.

Hmmm. If I could give zero stars I would. I guess the single star is awarded simply for «existing.»
I went to this CVS after ordering photos online. After arriving there was a very apologetic sales person at the registered who informed me that their photo printer was down and that his manager must have gotten too swamped to call and let me know. The photo manager then comes up to the front after I ask to speak to her and I tell her that my confirmation said they would be ready an hour before I even got there and that I was frustrated because no one had even called me to tell me that wouldn’t be the case. I asked if I could transfer my order to another CVS since their printer wasn’t working. She said she couldn’t do that. I then asked if I could cancel my order. She said I couldn’t. What? Anyway, she said she’d try to get the machine to work and that if it did it would only take a few minutes to print. After another 15 minutes, she got the photos to print finally and handed them to me. I ordered 5×7 prints and they had a white border around all of them. I asked why they had a white border and she said, «I don’t know. It’s just the paper that we use. It’s 6×9 paper and it’s always been like that.» I responded that I’m a photographer and I’ve never ordered a certain size of prints from a photo lab and been told to cut them myself. If someone orders 5x7s I’m pretty sure they want 5x7s and not another size. So bizarre.
In any case, this isn’t life shattering by any means, but this CVS photo department is one I would DEFINITELY AVOID AT ALL COST.

This CVS is home to the surliest effing Pharmacy Techs I’ve ever met. Seriously. I don’t really complain about customer service very often. I’ve worked face-​to-​face with the public for years, including in hospitals and clinics where you’ve got sick, injured, elderly, and generally miserable clients. I understand what it’s like to deal with difficult customers, to have long days, and to be underpaid. It can suck. But regardless, I’ve never been rude or condescending to a customer.
After the first time that I had a rude guy talk to me on the phone about filling a prescription, I was a little ruffled by it, but blew it off as a one-​time thing. Then about a month or so later, I talked to the same man on the phone (he didn’t identify himself by name, even though he probably should have, but I definitely recognized his voice). The guy was crazy rude for a second time. Then recently, I tried to fill a prescription for my child and (same guy) I got an attitude AGAIN. It was nuts!
Back in November, I was in the hospital having a baby. My Obstetrician prescribed me a few medications to take after having my baby. I decided that I only wanted to stay in the hospital 24 hours, so she called in my prescriptions to a pharmacy that day. The next day on the way home from the hospital, I called the CVS to make sure they had my Rx ready. This guy was like «Oh you’ve got Medi-​Cal? And it’s for pain meds. Figures.» WTF? I didn’t say something smart-​assed to him about it even though I felt like it, because it really isn’t worth it to get in a fight with someone. I just told him that I had given birth the day before, and the pain medication was because I had a lot of sutures (not that it was any of his business). It was pretty obvious that he was treating me rudely because of the type of insurance I had.
Then in January, I was calling in a prescription at around 4:00 on a weekend. I asked how long it would take to be filled, and he said an hour. I told him that would be great, I would come get it in an hour. Then he said, «Well we close at 6, so maybe you should just get it tomorrow.» I was like, «well I will be in at 5.» Then he just said «OK whatever,» and hung up the phone!
Just recently I had the misfortune of getting this guy on the phone again when I called to refill my husband’s asthma Rx. I couldn’t do the automated prompt to enter the Rx number because the prescription was an inhaler, and the actual inhaler itself did not have the prescription number on it. I dialed the extension to talk to someone from the pharmacy, and I told him I needed to refill a prescription. Before I could explain why I hadn’t done the automated prompt, he just said «Well you should have done the automated refill. Did you listen to the instructions?» Umm, I don’t need to be scolded! I said yes I had, but I didn’t have the prescription number. «It’s on the bottle,» he said, cutting me off again. I then explained it was an inhaler, and he sighed heavily, and then begrudgingly continued to «help» me.
Seriously, dude, it’s not like I’m not interrupting you as you are on the edge of an amazing scientific breakthrough. I’m not coming to your house and bothering you in your free time. You are paid to go to work and help people. You are not paid to give people attitude or extraneous commentary, or treat us like we are stupid or beneath you. We don’t need you to comment on the nature of our prescriptions or the type of insurance we have, and what you personally think that must mean about us. If you don’t like working with the public, get a different job.
I feel really sorry for this guy’s coworkers. He’s probably a total ass to them too. I also feel really badly for the elderly people who come in to this CVS. I hope they get to deal with someone nicer than this guy. I’m actually so tired of dealing with this dude that I’m moving my family’s prescriptions to Albertsons.

I really don’t like going to this CVS.
First of all, it is right across from Rancho Buena Vista High School, so if you go in the afternoon, it’s crowded with a bunch of teenagers, who frankly, aren’t really buying anything anyway.
Secondly, the service at the checkout is horrendous. Usually, there is only one cashier and they are slower than molasses. It doesn’t help that they also have to bag the items.
Other than that, there’s nothing special about this CVS. The Pharmacy is faster than the front, so it’s a bit better because of that, but other than that, I don’t see any benefits to going to this CVS.