Firestone Complete Auto Care

I have been coming here for the past 3 years… It’s a great place to bring your car for service. Customer service is truly exceptional! Brian is Awesome!!! I needed new tires this morning, and I was running 45 minutes behind, they still was able to take care of my car in a timely manner… I really appreciate that… Thank you!

We were just ready to head back home to Colorado from our vacation today and we heard a very loud noise coming from the engine. Our hearts just sank, for we are so far away and have a special needs kid.
When I called Firestone and talked to Brain Mendoza and told him our situation, he said come right in and will take care of you right away.
And he did! For he knew the very very long trip we had in front of us. Brian was able to diagnose the problem right away and gave us low cost alternative to fix it. We are so thankful that he was a very honest guy and didn’t take advantage of us. Given our situation, he could have easily took advantage of us.
Thank you so much Brian from the bottom of our hearts for being such a good trustworthy guy !!
And our car is fine, Praise God !!!

Seriously, the best service in town! All the technicians are helpful, personable, knowledgeable, & nice. It makes taking care of my car so easy. I know that they will never rip me off or deceive me. They also have tons of special offers that make it affordable to getting the appropriate work done. If you have an emergency and call them, they will squeeze you in to inspect your car. They also have been honest on saying they couldn’t work on ___“X“____, but gave me a referral to a great place that specializes in that area! I feel comfortable leaving my car with them. It is also easy making an appointment: online or by phone. Thank you Firestone for helping me make sure my car is safe & runs to its best ability.

I went in for an alignment and there were no surprises, the waiting room was clean and Brian and Tommy were both friendly and professional. They kept me apprised as to the wait time and when my car would be headed back. It has been quite a while since I have been at a Firestone auto center (maybe 20 years) but they have come a long way since then and I will be seeing them again. Good service and fair prices… it really is that simple.

Had 4 new tires put on my Chev 2500hd, I requested that I they save 2 of my old tires as they still had lots of tread and put them in the back of my truck. That didn’t happen even though the instructions were on the paper work. I also requested that ALL the balancing weights be put on the inside of the wheels. Again didn’t happen. Then during the tire installation they call me up and tell me that my radiator hoses feel «soft». HAH! they were 2 day old premium name hoses! Talk about trying to upsell. Why would they be under the hood of your car during a tire installation.
The biggest issue was that during their unwanted and unasked for «courtesy inspection» they did a battery test that jacked my stereo settings and really messed up a custom tune I have in the trucks computer. When I returned the kid working the front desk did get my tires returned to me but refused to rebalance the tires. He threw my papers back at me and told me to talk to someone named Brian.

These men were SO helpful to me last week before Thanksgiving. We had to have a tire replaced before leaving to drive to Las Vegas for the holiday, and originally had an appointment at the location at the Carlsbad Mall, who had said they had our tire in stock. I decided to check out the Vista Firestone because it was not as busy and could get it done quicker before the road trip. The Vista location did not have the exact tire in stock, and my car is 4WD and must have all tires the same. As the man was looking, he checked the Carlsbad location (as I had told him I had an appointment later in the day) and he confirmed that Carlsbad did NOT have the tire either. I was very upset that the Carlsbad location had misinformed me. As I was on the phone with the manager of the Carlsbad location, who was so unprofessional, he had told me they had a tire in Riverside and I could «drive with my spare and stop there on my way to Vegas.» That was so rude and not a way to help a customer who was already upset for have been given inaccurate information. The manager of the Vista Location was so kind, and offered to exchange ALL of the tires on my car (I had purchased the insurance from Firestone when I originally bought the tires) and could see how upset I was with the Carlsbad manager. I will definitely be coming back here and avoiding Carlsbad Firestone at all costs!

Went in for a brake inspection on 11 – 30 just to see if they would do it for free. I was acknowledged by Brian Immediately. He suggested I make an appointment for another day as I didn’t have the time to wait. I called on 12 – 1 and spoke with Johnny who made an appt, for me for 2pm that day. I arrived and was impressed immediately with the prompt friendly greeting, just like the day before but this time with Johnny. Within half an hour, and after a thorough explanation of bakes pads, rotors, etc., and a very reasonable quote (I had a coupon) I decided to have the work done, and this was not high pressure. Again it was finished within 2 hours as promised, and I left feeling valued and pleased. Nice waiting room too and shopping to keep me busy in the area. think I will forget about the Toyota dealership from now on and use Firestone. Very positive experience.

This place is missing the most important part of it’s business, the Service! Was told my scheduled oil change would take 45mins when I scheduled it. When arriving at the place the story completely changed. They were now not able to keep their word and instead I was told they would need to have the car for at least 2.5 hours.

Brian is hands down the most friendly, attentive and professional employee you could possibly hire. He is on-​it and provided excellent customer service to at least three dozen customers during my wait time. It’s refreshing to see an individual who has pride in their work and does what’s right, even when a customer is giving you difficult time. His service alone is the reason I’ll continue to bring all my vehicles here. No questions asked.

Terrible customer service, rude front desk people who are more interested in trying to play games on their phones than handle customers. Technician was a complete moron telling me I needed unnecessary services, and didn’t even try to justify after I called him on his B.S. Very disappointing since Firestone is usually a good company, but this location is a joke. Will NEVER go there again.

Great place. I ordered tires from tire
and they were listed as a recommended installer. I’m so pleased, I went back the next week to do the same with my other car. Extremely friendly staff, very knowledgeable, super fast, and got me in when I was really needing to get my tires installed to pick up my kids. thanks!

Car would not start and Brian Mendoza sent a tech out to diagnose. Found it was not the battery, but the starter. He was able to get us going.

Feel they did not diagnose a problem correctly and caused me to spend more $ than necessary. Will not go back.

Been to Firestone, vista many times for my tire purchases and they have been outstanding in service.
There staff are professional and complete the work timely. Highly recommend you give them a try. gor your tire needs. Be sure to ask for Johnny or Brian. They are excellent to work with.

Totally lost me trust in Firestone after going to the Carlsbad location. But Came here because I have a firestone credit card, and the life time warranty for my brake pads or rotors I can’t remember which and also a life time of Alignments.
This location totally regained my confidence in Firestone as a reputable company!
Casy is really nice, friendly, and professional he totally smashed the competition on prices and won my business.
Brian is the manager and he took care of my jeep. He was honest and even fixed a mistake that the other location in Carlsbad mad for free!
When this place tells you an hour and a half they really mean an hour and a half. They know what they are doing, they schedule appointments correctly!

Dishonest staff who try to sell you goods and services you don’t need.
Brought car in for oil change and tire rotation. They insisted car needed much more costly synthetic oil even though owner’s manual clearly states that conventional oil is recommended. They then refused to do the oil change if we didn’t go with synthetic. On top of that they refused to do tire rotation stating that car needed 2 new tires. The current tires are less than 2 years old. They try to strong-​arm customers into buying more expensive services and unneeded items. We will never return.

I came in for an oil change (because my regular place up the street was out of my filter) and was up-​sold for their «complete vehicle inspection» as well.
The oil change for my Corolla was $ 34.99 for the high-​mileage conventional oil, including the $ 10.00 discount on their website (the customer service rep mentioned this so I downloaded it on my phone really quick). They quoted me about 45 minutes, which is fairly reasonable without an appointment. (Unfortunately, I ended up being there for about 1.5 hours, but I don’t think this had anything to do with the oil change… read on for the explanation.)
While writing the ticket for the oil change, my customer service rep went into his standard spiel of ‘a service we offer to all of our customers is a complete vehicle inspection including fluids, yadda yadda yadda brakes’ which I mistakenly assumed was the standard ‘check fluids/​tire pressure and hey this place must throw in a brake inspection’ complementary service that most places do. So there was a miscommunication and I unwittingly ordered this super in-​depth inspection where they actually take your car apart and inspect everything then put it back together. So… 1.5 hours later, you can imagine that I am very annoyed that my oil change is taking so long. There was another surprise when he was ringing me up — the extra $ 20 for the in-​depth inspection Id accidentally ordered. *Cue lightbulbs for both of us at now understanding the delay/​annoyance of delay* He was nice enough to work with me and gave it to me at half price, since I hadn’t intended to order it.
So, not the best experience for the oil change because of the ‘inspection’ delay, but I’m probably at least 50% at fault for that so can’t really knock off any stars…
But as for this in depth vehicle inspection, I’m very impressed at the results. I had come in thinking I needed new pads and rotors and have even gotten so far as to budget money for it… and told the guy point blank that I needed and wanted a quote for both. However, they didn’t even try to sell me this. After inspecting them they told me there’s still plenty of life left on them and to not worry about it in the near future. Honesty = HUGE points in my book, since I’m a relatively feminine looking woman who usually gets the «SUCKER» treatment in anything automotive. (Funny how all of the things that the place up the street tries to scare me into paying them to «fix» before my car explodes into fiery doom every time I’m there actually ended up checking out just fine by these nice folk.)
Their inspection did turn up a few things which I do believe and which I allowed them to quote me for. Their prices seem very reasonable, and I may go back to them for some of the services which are a pain to do myself. I haven’t had any work done yet, so hopefully can up this review after more experience.
Compared to the place up the street, this place takes a bit longer, and is a touch more expensive… but I’m thinking the whole ‘not using scare tactics in attempt to swindle me into doing unnecessary work’ thing is going to keep me coming back.

So I called up one day last week because my rear brakes were making a horrible grinding sound. I got a price quote over the phone and asked worst case scenario if I needed rotors how much? he quoted a little over 200 so I said cool can you do it today? he said sure. So I dropped it off around 10:00 am and had a co-​worker drive me back to work. I get a call from the shop and they said good news it only needs pads and that they can do it for $ 130.00 I said great lets do it. Since they did not try to upsell me anything I asked for an oil change while it was there. they said ok. I had a dear friend pick me up from work and drop me off since she was passing thru that day and had my car back by 2:00 pm. Great service and good price. I will be bringing it back if I ever need any more service.

I usually try to support «mom and pop» type places when I need an oil change, but due to my work schedule the chain places are the only ones open when I have the time available. I decided to try this place based on other Unilocal reviews.
Went in during Super Bowl (Yes, I drafted this months ago and never finished posting it!) for an oil change and Jose was very accommodating. Service was great, price was right and I didn’t feel the least bit pushed to purchase additional services even when I know I probably could have used them. I will definitely be going here again for my oil change as well as other services!

Love these guys so far. Took the Nissan here knowing full well there were problems with the brakes; they changed the brakes and rotors for $ 300, which was the same quote at another service shop, but only for the brakes! I would have had to pay $ 500 at the other place ($ 99/​rotor) or worse, would have had only the brakes changed out when the rotors were easily shot as well.
I plan on taking advantage of their lifetime alignment special soon on my 530i. They currently have a summer car care special going on and will check out the car under the hood as well as the breaks for $ 14.99 (I do my own maintenance, but it’s nice to have the pros look at with the computer & tell me exactly how much brake/​tread wear I have left). What I appreciate most is the no pressure sales. They tell you what’s going on with the vehicle, ask if you’d like them to take care of it, and if you say, «Not today,» they’ve got the «No pressure, just an FYI & come in when you’re ready» attitude.
Icing on the cake is the clean waiting area =]