Jeld-Wen Windows and Doors

First and foremost, we’re on year 1 with my completely renovated house in which all our windows are JELD-​WEN.
Personally, our experience was pretty much perfect, with the exception of one window arriving in the wrong dimensions (which was VERY quickly replaced at no extra cost) and one window arriving broken (also VERY quickly replaced at no extra cost).
We looked at a great number or products and services while doing the renovation and at each turn, we kept going back to the Jeld-​Wen.
We chose windows with real wood casement windows with the dividers on the outside of the windows. After reviewing NUMEROUS products, my wife and I determined that the internal dividers looked cheap and the internal blinds seemed like regardless of who produced it was going to be a product we had to replace sooner than later…
While most of the reviews I have read seem to be negative and focus on things that seem to be more related to the installation of the windows than the windows themselves, I have been very happy with the products we received and have had no problems with anything related to them.

Sub-​par products with sub-​par warranties. Cheesy decision made by Lennar to use these windows. The old cliché «you get what you pay for» applies here!

Screen door is only one year old and falling apart. Took SEVEN customer «service» people at Jeld-​wen today to tell me screens not covered by the warrantee. Worst decision to buy these windows. Ready to have them ripped out and start again. Avoid.

I wish there were a way to give zero ratings. I have a San Diego home that was built with Jen-​Weld windows installed. Several years ago, my window cleaner said that there was moisture between the panes, and that three of the windows were hazy and foggy due to a flaw in the windows. I called JW at that time, but because the HOA was in litigation with the builder, JW wouldn’t talk to me at the time. Now, after the litigation is finished, they will no longer honor their warranty, and the HOA has to reimburse me for the $ 1,500 + $ 85 replacement costs. JW insisted that I pay one of THEIR local inspectors to come to the home at an $ 85 cost TO ME before they would give an estimate. What a surprise that THEIR inspector said it must be an installation error. The $ 1,500 estimate included repairing bathroom windows, and three master bedroom windows which open top to bottom… only I have NO bathroom windows, only ONE master bedroom window, and my windows all open side to side. They will not send out the inspector again. In order to get the repair scheduled, they required I give them a credit card payment for the $ 1,500 quote, as is, which I did. At that point, the very rude woman told me that she’d call me back to schedule… they’d take my money, but didn’t have time to schedule the appointment? Wait… I’ve been trying to get the appointment scheduled and the discombobulated repair quote fixed for more than two months. TWO MONTHS!!!
I beg you… use any other window supplier… it really can’t get any worse than this.
Anyone who wants to see the quotes or charges can send me a message, and I’ll be happy to show them to you so that you can see what I’m talking about.
Absolute worst customer service EVER!!! The warranty means NOTHING.

We ordered $ 40k worth of Jeld-​wen aluminum clad sliding doors and windows. Upon delivery we noticed that all of the sliding windows had mietered corners that were not connected on the exterior of the windows. You could fit a key into the gap. This was a concern since it was on the exterior and exposed to the elements. We contacted Jeld-​Wen and they sent a representative out to examine the windows. All windows were repaired with caulking. Jeld-​wen informed us that the gaps in the corner were a aesthetic issue only and the gaps in the corners posed no compromise in the durability or integrity of the windows. Since we paid so much money for these windows we asked Jeld-​wen to give us a written 20 warranty for the repairs made to the windows and 15% reimbursement on the windows that needed repair. There is a manufacturer warranty that already comes with the windows but we wanted to be sure that the repairs were covered as well since caulking is known to breakdown after time. Jeld-​Wen honored both requests. They gave us a warranty on the repairs and reimbursement for a portion of the repaired windows which we were pleased with.
The windows and doors are beautiful! Although we were upset initially with the quality, Jeld-​Wen made up for it with their repairs, positive response & great customer service.

We used the perfect fit program through home depot to replace 3 interior doors which were hollow and upgrade to real wood doors. Unfortunately the entire experience was miserable and I wouldn’t recommend them to anyone. The original person who came out to give the quote was very friendly on-​site. Unfortunately, when I received my quote it was quite vague as to the door style so I emailed him and asked him to confirm, it took multiple emails to get an answer and still the invoice never clearly notated. His reply emails were dismissive «it wont matter what the order says». They called to schedule install two weeks later and the first available date was over a month away. Seriously?
Of course I spent the next 5 weeks wondering if I was even getting the right doors. The day of install the team showed up surly, parked on my lawn, and tried to put a door with perfectly good hardware on it out in the rain without bothering to remove the handle. After they left I noticed huge grease smudges on two of the three door frames. So much for the fresh paint job.
All in all I think we could have spend half as much on doors and installed them ourselves. We would have had the job done two months ago, and not had to repaint our trim.

I recently had new french doors installed in my living room, to replace old arcadia-​style doors. Once they were installed, I noticed the blinds between the panes of glass weren’t hanging right… I’m not sure what was wrong exactly, but since it was behind the glass, I was unable to try to fix it myself. The contractors who installed the doors said they’d need the manufacturer to come out, who I understand was contacted through Home Depot. I soon got a call, and all I made out from the caller was «windows and doors» so I figured out who she was. After 3 phone calls from this company, I never once understood the words «Jeld-​Wen»… they mumbled it so fast, and it’s a strange enough name I couldn’t catch it. The first call was to confirm the problem and my address, and to tell me they’ll call back to schedule a representative to come out. I felt like that was pointless; they already had my issue and address, they were just confirming it… why not do so when they can actually schedule? At least a week went by, and I got several calls from my contractor checking in to see if they’d been in contact. He couldn’t finish his job until this was taken care of, and he knew I was concerned about getting my doors squared away quickly. Every time I told him no, I hadn’t heard back from them, he would call and badger them again himself. Finally I got another call from «someone Windows and Doors» on a Wednesday. This woman told me they could send someone out on Friday, and they will call back yet again to tell me what time. I asked if there was any way she could give me a window of time now, since that was awfully short notice to take time off work. She snipped that it would be business hours, and had no sympathy for my scheduling concerns. It was just very rude, and I did not like her tone! Finally, I got the call that they would be coming Friday morning. Luckily, I was able to get my grandpa to be at my house at that time. While they were there, my grandpa tripped on the sidewalk and the Jeld-​Wen rep called me to make sure I knew to check on him (he was fine). In the end, the work was done well and I’m happy with the finished product. I got a call yesterday asking if I was happy so they could close my file.
I give four stars for the acceptable outcome and the concern for my grandfather. I took two stars back for their customer service and slow timeline.