Sprint Store by Wireless Choice

These guys were super helpful. Had all the answers I needed. Thought it would take a really long time, since I was switching over two lines from T-​Mobile, but nope. I was in and out. Yvonne was very nice and helped us cut a good amount of change from our old bill. Thanks guys!

Thought I’d try out Sprint. Bought 3 phones and returned them within the trial period. Sprint store manager never sent the phones back to corporate. I called her 5 – 10 times and she told me she would take care of the problem. Now I get a bill for $ 3000 and she’s (Yvonne Pena) still not getting this fixed. Called the 800 number and someone from another country answered and couldn’t speak English. This problem is still not settled. I will go to the store and bring this up with her manager. Do not enter into any agreement with this store. They are not ethical.

I’m writing this review on behalf of our entire family since we have all had exceptional service here. We switched all of our phones over from AT&T and it has been a service extensive process for the staff here. They have gone above and beyond the call of duty and we are so impressed. A special thank you to Yvonne and Diego who jumped through hoops. The management did an excellent job with their hiring choices.

This location is a treasure! I am so impressed with the amazing customer service I received from the team, especially Diego, Anna G. And Yvonne!!!
I had a question about my bill and they let me use their phone to contact Sprint. I really appreciate your kindness. I’m glad we are neighbors and I will recommend your location and team to all.
It was nice to see how you guys interact with your customers. You all are so warm and inviting! Other companies need to take notes on how to do business and treat their customers!!!
Thanks again!

I’ve been with sprint for a couple years now. But this store is my go to when I need to upgrade or when I need help with my phone. The employees are super helpful and answer any questions you have in a courteous manner. When I came to upgrade my phone, they explained my bill and any fees included, and even helped me out pick out a new plan to lower the cost of my monthly bill. Hope these guys stay longer, because I don’t want to go to another Sprint store!

Can’t say enough about this group of people at this store. Every one of them was knowledgeable, patient with my questions, happy, smiling and willing to help.
Even though I don’t live in Vista, this will be where I take all my business

Such a great experience at this store! Diego and Peter really went above and beyond to help me switch from Verizon (horrible) to Sprint. They even helped me save a ton of money in the process! I’ve been trying to get out of my plan at Verizon for months, and they finally were able to help me do this. Excellent service!

Lucio was able to help educate me on the mechanics of changing my five phone lines away from Verizon. Very helpful !!!

Wow Super impressed with this location the person I talked to was so cool super good customer service I know now we’re I’m getting my upgrade

This is the most awesome store ever!!! I came in with phone problems and it was easily fixed by Bernardo and Lucio. I’ve come in before and received the same great service from Diego and Peter. Everyone come visit them its my new favorite store!!! :)

best sprint store in north county, danny, peter and sliver. they went out of there way to help a brother out, and save me cash. ive been to all sprints stores and this is the only one ill come back to. these guys need bouns soon!

I am extremely happy with the service at this sprint location. I come in often with questions related to my account and devices and am always welcomed with the best service. I recommend everyone to come here.

This location is by far the best sprint store ever. the guys made everything happen. from lowering my bill for 5 lines and getting three upgrades they really made the long process seem like it was more a social avent. if i could give them more stars i would. Danny and his coworker Silver by far are the best at what they do. thank you so much guys!!! :)

Silver and Danny are my new best friends! Here’s the long and short of it;
I had pre ordered my galaxy s6 with sprint over the phone. I was never given the option to order the 64g model. I received my 32g model before the official launch date. I called sprint and asked where I can swap out models. There was a lot of running around on my part. I went to 3 different corporate stores and they all refused to swap my phone out. Even with sprint customer care on the line advising the store to switch it for me. The stores excuses were; we don’t have enough, the inventory we have are items that have been preordered, you have to do it over the phone, etc.
Once I got what I wanted, I wanted to get out of that store asap. I Unilocaled a sprint store nearby me and found these guys.
Silver and Danny were able to switch all my stuff from my old phone to the new phone. Danny took his time showing me all the cool things it can do because I’m pretty oblivious to what the kids are into these days. Silver even reviewed my account and suggested I switch my plan because the current plan I have was old and out of date. He even showed me the numbers so I know he wasn’t pulling a fast one on me. He also recommended ways I could save on my bill (ie, credit union accounts gives you a discount of your bill)
Both these guys were great! they never pushed anything or try to upsell me. Since I stepped into the store, I felt like I was hanging out with friends, not talking to monotone sales representatives. We had some laughs and now I dubbed them my BFFs since I was super happy with everything they did for me.
Fast forward to today… I took my s6 back to the corporate store bc my battery kept draining without reason. The corporate store asked me a lot of dumb questions like; «are you closing your apps?» «are you charging it?» of course I am. The phone is the problem, not what I did to the phone. Sooo, here’s the awful part, the rep at the corporate store did a factory reset without transferring my info. They didn’t even advised me.
When I came back to see Danny and Siver (to help me set up my phone again) they told me that the corporate store should of transferred everything before they let me walk out the door! (I didn’t even think of it at the time) they helped me revive some things but I’m still upset I lost the majority of my stuff.
But enough with the corporate store. The guys at this retail store we’re the sweetest staff I’ve encountered during this time of switching my phone and returning the defective one and blah blah blah.
They also applied this glass screen protector to my phone. And a light weight case. It didn’t make my phone look heavy or hide all the sleek features. At first, I was skeptical because it didn’t look like it would do anything. Silver told me to drop it to test out, lol… of course I’m not! Haha but guess what, I dropped it on concrete the next day. NOT A SCRATCH. NO CRACKED SCREEN. It was great. Do you ever watch something I’m slo mo and realize what’s happening and die a little bit inside? that’s how I felt. Then I saw that was untouched when I picked the phone up from the concrete… angels do exist.
So, moral of the story, these guys spent a lot of time setting up my phone with me. They showed the tricks on apps. They paired it with my tablet. They switched my plan to better one. They pretty much held my hand throughout this whole thing. Their customer service and attitude were better than those I encountered at the corporate stores. They are some cool guys who know what they’re doing.
I’m writing this review in the store right now. I feel sorry for them because I’m coming in here whenever I need help with anything. Or just to hang out. Whatever.
Thanks Silver and Danny! BFFs

I came into this Sprint store a few months ago to see what they could do for me, as my verizon bill was getting really high. Silver gave me a break down of all the money I could be saving and got me to switch that day. They paid for my early termination with verizon and even threw in a few free accessories. Honestly I was hesitant to switch because I felt like my cell reception wouldn’t be as great but it’s been a few months and I’m saving $ 90-​$ 100 a month on my bill and have had steady cell reception everywhere I go. Must see silver for good hook ups and great service!

This used to be a Verizon store but I can see why they shut down and Sprint took their place. I walked in expecting to fix my phone or get a new one but I ended up leaving with switching all FIVE of my lines to Sprint AND saving $$$. They have the Cut Your Bill In Half Event going on that LITERALLY cut my rate plan in half. I have the same amount of data with Sprint that I had with Verizon but now paying less. I got all new phones, cases and screen protectors from Silver. What a big help he was. He is the Manager, who I might add has the best customer service I’ve ever experienced in a cell phone store. Definitely going to recommend him to my family and friends because he also told me I can get $ 50 per line that I refer to him.