T-Mobile

I wish I could give minus stars!!! Where do I begin… my iphone6 stopped holding a charge and would heat up when it was charging.
I came in and was told replacing my phone was free since it was a manufacture issue, I didn’t break the phone. First guy was super helpful and I was done and over in a matter of minutes.
Few days later I get my replacement at my door step and I open it. Phone’s speaker doesn’t work!!! Not to mention it had black gunk in the port when you plug in your headphones, plus the phone itself was dirty as ever!
I took my replacement in and I was pissed. How do you send a broken phone to replace a broken phone??? The second associate apologized and immediately had another phone shipped saying it wouldn’t cost me anything cuz it’s under warranty. Asked if I wanted it to my house or to the store for easy pick up. Figured I was working late the day it came in so in store pick up was better than sitting on my porch.
Tonight I go in and it’s busy as always, the girl tells me I need to wait for 3 ppl ahead of me. I ask if I really need to stand in line to pick up a box I plan to take home. She says yes cuz I have to pay a processing fee cuz now all warranties are in house. A what??? Uh no! Literally 3days prior a phone was shipped to my doorstep for no charge now I’m being charged a processing fee? The girl is a moron and tells me 4 ppl are ahead of me… how did you go from 3 to 4?
No one told me I had to pay a processing fee and I was never informed of any changes w my insurance/​warranty services. I know my deductible is 175 $ if I break the damn thing, not if its a manufacture issue.
Point blank, I’d never recommend this company for mobile phone service. And I definitely wouldn’t recommend this store. Here I am today, 6 days after I filed my first claim and still without a working phone. I am now the owner of two broken phones and if I want to change that, I have to pay T-​Mobile for a manufacture issue, not one of my own negligence.
I wish I got that girls name, cuz she was idiot. When I asked for the managers name she just looked at me and said nothing til I snapped my fingers at her and asked again.
T-​Mobile sucks as a company and the woman tonight at the store was a terrible representative for the company as well. Guess I’ll be returning my phones and going else where since T-​Mobile likes to try and gently rob ppl of their money.

My grandpa flushed his phone down the toilet (yes, this does happen!) And I helped him get a new phone here.
Very easy process and almost painless (if I hadn’t had two kids in tow running around the store like wild monkeys). The sales rep were great and efficient. All T-​Mobile stores are clean and minimalistic.
They were very patient with me and my 2 wild kids and my non English speaking Grandfather. They even waited for me to change a diaper while in the middle of this transaction. Thank you for such great service, T-​Mobile!

this store has a number of vendors who only lies say, I have bad esperiencia where vendors tell you they can change three times a year for telephony without any cost and that is a lie, also when you buy a phone or tablet never tell you conditions return of the penalties you have to pay. I personally do not recommend this store beware.

Just needed my information from my old iPhone transferred to my new phone. They were wonderful and transferred it quickly. I didn’t catch the name of the person that helped me but they all seemed nice and welcoming when we came in.

Went in last week to activate my new iPhone 6. Ivan is great he really helped me set up everything I needed. I’ve never had an iPhone before so he showed me a lot of cool stuff about the phone. Super super nice guy, if you’re going in to that store I would ask for him!
Thanks Ivan!

I had such great service at this location that I wanted to leave a review. I am very surprised the other reviews were so Poor. I was helped by a gentleman named Jesse. He helped me transfer from the very outrageous Verizon contract with a high monthly bill. Into a contract free plan with two upgraded phones, unlimited data and no out of pocket expense. Wow I can’t believe I didn’t switch sooner. He made it very easy, he explained everything and even though the store was closing he was still friendly and didn’t rush me. I’m not easy to please so when a store gives great service I try to always leave a review. So if your near this location I highly suggest stopping in and seeing if they can help you out of your existing contract. I can’t say enough good things.

So I used to go to Tmobile in San Marcos until Daniel Martinez moved here. I’ve been with him through so many phones and if he ever left I don’t know what I would do. Daniel has exceptional customer service skills. Knowledgeable, trust worthy, and honest. If I have a question he is eager to answer them and will show me anything I need to learn with phone or apps. I can even call him there to ask him questions and he would help me. THIS IS WHY I FOLLOWED HIM!!! So if you’d like to have the same five star service I suggest you look him up. He’s truly the MAN!

I stopped by this store because of their recent advertising (4 lines at $ 120) and this being a corporate store. They had 8 staff members and I just stood their waiting for someone to come over. I guy came out with a clip board after 10 minutes and starting writing names in a random order but not based on who came in the store first. I was ready to switch over 4 lines but I’ll keep my overpriced cell phone to avoid this place.

This location used to have a machine to pay the phone bill. Now you have to have someone help you out. I don’t like the part when you have to wait for the other customers in front because all I have to do is pay a phone. Some of the customers are here buying phones which takes too long of a wait. But two stars because they are nice and the place is clean.

I Dont recommend to buy from this store they lied to me bought a new phone at full retail and i was suppose to get a promotion with lg in the mail i was told by david at the store he had submitted it ive been waiting patiently for almost 2 months so i decided to call customer service and i was told they never submitted my promotion offer with lg now im over the date according to lg and T-​Mobile, beware all they want is to make that sell get their commission and rob their customers. Im happy with T-​Mobile customer service this store is horrible i waited 2 hours just to be helped also so frustrating beware of this store. Kimberly told me she would call me back that that same day and that never happend to help me with my problem i called back a few days later and David said he would get me my promotion from lg and i got a email that my claim got denied all lies.

WOW! So I’m not the only one that has received shitty as service from this location! The person helping me was JASON. He seemed pretty legit until he F*&^%$ up my order. I traded in my husbands Galaxy S5 for a Galxy S6 Edge. Well the idiot said I traded in a mytouch 3. SERIOUSLY? I have not had that phone in over 4 years! I traded the S5 back on 4÷23÷15, today is 6÷30÷15. They still cant seem to resolve this problem. Now I’m dealing with their manager ERNESTO, who is NEVER available! And according the the staff their he is the only one who can help me. So far I’ve been paying for a phone I no longer have (S5) They Im running out of patience and I’m giving them till the end of the week. If they don’t fix this I will definitely contact corporate. This is ridicules. I have never had such bad service from Tmobile until now. I usually go to the one off University but when I wanted to upgrade my phone they didn’t have the color available. That’s the only reason I went to to this location. THEY SUCK!!!
**HORRIBLE CUSTOMER SERVICE**
UPDATE: WOW. WOW. WOW. AFTER HANGING UP WITH THIS GIRL (forgot her name) FROM T-​MOBILE, I CALLED THE 1 – 800 # AND SPOKE TO THIS AWESOME CSR NAMED NAVY!
She helped me right away and called the store and guess what? ERNESTO was there! The stupid chick that works there told me he was not IN TODAY! NAVY spoke to ERNESTO and got things cleared away! She nearly resolved this ISSUE within 15 minutes, Ive been waiting for this to be resolved for 2 months now! WAY TO GO NAVY! We need more CSR’s like you!
Now lets just hope I get this credit back… and get this phone off my EIP.

I came into T-​mobile with a simple plan of purchasing a iPhone 6 outright in full retail price. It should have been a simple easy transaction; pretty straightforward.
I was helped by HEMSLEY (it may be something else, but that’s as close as I remember). I told him exactly what I wanted, black 16gb iPhone 6 to be paid in full retail on the spot. I don’t know why it took so long to set everything up when I walked in and told them in 30 seconds what I wanted. About 30 minutes later, after fumbling around with computers, going out back, calling managers over, etc. while I stood there patiently answering every question they asked, I was finally being handed my new phone ready to go. I’m of mixed opinion on the 30 minute turnaround time, but I’ll give them a pass since it takes a while to set up, type in info, and scan whatever.
Alas, he asked if I wanted to do the JUMP upgrade program that costs $ 10 a month. I firmly said no. He then walks over to the phone cases and pulls one and brings it over and tries to sell it, telling me how popular it was. For an $ 80 iphone case, I passed. He pushed a little more and I kept saying no. Then he asked again if I wanted JUMP and I said no. Finally able to leave, after 40 – 45 minutes, I was content.
3 hours later I got a text saying JUMP was added to my account. I called back furious multiple times trying to talk to Hemsley, the same day and the next few days, but he was always conveniently busy with another customer. He basically ducked my calls. I had to call customer service myself to remove the JUMP.
Extremely mediocre customer service which I was tolerant of, but the SHADY thing he did adding JUMP to my plan (I KNOW you get commission for adding charges to plans) is irresponsible. The managers here need to reprimand him for not basically performing a scam. I said no, yet he still added it to my plan hoping I would not notice and charge me. Dishonesty at it’s finest.
This is the closest T-​Mobile to my family full of T-​mobile users. We’ll drive the extra 10 minutes to get to the next one.

Do not go here. This is as bad as the DMV. I came to drop off a drive test phone which should be in and out. They have no process if handling smaller transactions in a separate line or a few short transaction for every long one. So if you only need 5 min to pay a bill or drop something off you have to wait several hours behind people shopping. As I write this its been over an hour to drop off a phone. They have a guy that seems like a manager but all he does is take down names for order of service and while he does write down what they need he apparently has no ability to sort them and organize the transactions. He can essentially be replaced by a ticket dispenser and they’d save money to hire another clerk to help people. If this is the service I’m going to get if I join good luck.

5 Stars for being so much cheaper than ATT.
–2 stars for not being upfront about the actual costs… my first bill was not $ 80 as I was told it was going to be, it was $ 88. At least with ATT when I bought a $ 25 plan, it was $ 25!
–1 more star for the so-​so coverage. Fortunately it’s good by my house and work but I get a lot of dropped signals as I drive around.

Horrible representation of an otherwise great company. This store lacks good leadership. The employees will only help you if they can make a sale. I came in due to a broken phone and they wouldn’t help. They said to call assurion because they did not handle insurance claims. Other T mobile stores will call them for you and let you deal with them in store. These people left me out to dry. 8 days later I am still waiting for my new phone.

I have been a customer e of T-​Mobile for over 10 years now and I have no intention of changing. Good coverage, good phones, good service, good prices. Simply the best.

The absolute worst T-​Mobile in San Diego County zero customer service skills. these people are to busy talking on the phone with there friends about weekend party’s to help anyone.

We purchased two phones with Costco and used TMobile as our provider. We were advised to go to a TMobile Store to have our contacts transferred. We were told by the manager at the store to go with them as their prices were better. We did and cancelled Costco and returned the phones. We were sent three bills in two weeks for both lines. We were given a credit then another bill even larger than the one previous. We were so digusted the phones were returned back to the store and we were credited on the spot for $ 157.73. Buyers remorse no additional charges. Since October 16^th when the phones were returned we have had two more bills and a debit card from TMobile for $ 109. But don’t forget the additional bill received November 10^th for another $ 227. They still show we have three phone lines. In my entire life I have never seen such a group of people with so many accounting problems. Do not purchase with TMobile unless you have alot of money to throw away for products you do not even have any longer. Minus stars would be more like it!

I also have been a T-​mobile customer for several years and have been going to this T-​mobile store for awhile now. The staff is always very knowledgeable and always polite and explain everything in detail. My ONLY complaint about this store is that their automatic payment machine is ALWAYS broken, and when I went to another store and mentioned it, they said it’s not broken, they just say that and put the broken sign on it so they don’t have to deal with the machine at all. I just like using the payment machine because its easy in and out of the store

I have been with T-​Mobile since the dark ages. No kidding.
I bought the Nokia 3650 at T-​Mobile right when it came out, and have stuck by it until I upgraded to a T-​Mobile Dash for my birthday this year.
That is the phone you see glued to my hands Unilocaling everywhere.
**Note to self: DO NOT leave cell phone charger in a car, lest scorching sun burn the sh*t out of it**
When I realized my cell phone charger would never work again, I hopped in my car and headed to the closest T-​Mobile.
Daniel (in pix), was quick to assist me and found the perfect 2 in 1 charger.
I was out the door within minutes.
Awesome service from a cute guy– what more can you ask for? ;D