Towne Cleaners

I am a lawyer and I have to look sharp. But I have a problem because my lunch tends to wind up on my clothes. This cleaner is a miracle worker with stains. They know their craft. They are family owned and operated, and I have enjoyed their customer service.

We’ve taken our normal dry cleaning goods here for years. They have always treated us well and expedited when we asked. We also took some vintage 1970’s leather and fleece jackets here, down jackets and snow gear and all have come back just right.

«Professional Care for Detail»
ha! yeah right.
my wife took in a king size wool comforter to get cleaned and when we got it back it was about the same size as a full size comforter. hrmm. the wool was completely matted down and ruined. The lady that greeted us immediately knew why we were there as soon as she saw the comforter. greeeaaaat. so you knew you ruined our comforter and still let my wife pay and walk out with it? Then she started blaming us for not telling them it was a wool comforter. huh? RTFT!
when she realized that wasn’t getting her anywhere, she accused us of running a scam on her business. haha. so she’s raising her voice at my wife, (who is 40 weeks pregnant) for ruining our own comforter and then accusing us of being scammers. wtf?
lady walks away with her hands in the air and calls on her husband to come deal with us.
he was nice and calm and greeted us with a smile but wasn’t going to budge on his stance. he eventually admitted fault, but was not going to fully compensate us for it. originally our hope was that they were going to pay to replace the comforter. quickly we realized that wasn’t going to happen so we asked for half the price of the comforter and the $ 30 dry cleaning fee. after about a half hour of haggling we settled somewhere south of that and walked out.
our biggest complaint is that we had to listen to them accuse us of ruining our comforter and scamming their business. if they had one ounce of customer service in them and had shown an effort of their own volition to resolve the issue, we would have probably settled for less than what we got and you wouldn’t be reading this review. instead we had to argue for a half hour and listen to everything from «you scammers!» to an education on the depreciation of wool comforters over a two year period. that was hilarious.
they’ve been in business since 1983 and what little this review may do is obvious. but if it makes just one person think twice about using their services, then the time it took to write this review is justified.