Lowe’s Home Improvement

Again, excellent setvice! Andrew was super helpful in helping me with ordering light fixtures. The store seriously has the best customer service in town

This place is by far my favorite home improvement store. They are well organized and always have what I need and more! I can never just rush in and out to get what I need. I always have to browse, explore, touch things, and invent reasons to buy more than what I came there for. The displays are always nice. The stores are always clean. I shop at their multiple locations. I am a fan.

Went there to get keys made and get a garage door opener. I was out in less than 10minutes, 2 different gentleman helped me right away and helped me with my requests very effectively and with great customer service. I must admit I was surprised, I usually don’t get that type of service in a hardware store.

I bring service dogs into this store for being public access training. Dogs are welcome here by the way even per dogs. The store is always clean, the staff is always friendly and helpful and personable. The parking lot if reasonable and never too busy. This place has a great energy. I also brought drapes here a while back and they were great quality.

My brother referred to Lowe’s as the Sears of home improvement. He calls Home Depot the Walmart of home improvement. I kinda agree with him. Lowe’s has some nicer items and also some good deals on items similar to HD.
I found some really nice lights for my new home that HD didn’t have anything similar in quality. I really like their tool selection due to the quality. Also the garden section is pretty nice and they have some unique fruit tress that HD does not carry.
One thing I have noted is light bulbs specifically LED are allot more expensive at Lowe’s. I don’t hold that against them as I go to Lowe’s for the things HD doesn’t carry or for a higher quality item for my house.
The employees are helpful but the customer service lacks in comparison to HD. They are sometimes hard to find. If help is needed for tech advice your better off going to HD.

I recently moved into a new home near the Ft. Apache and Tropicana Lowes. I needed new dead bolt locks and decided on the keyless Schlage brand. You can also use a key if need be. I initially bought three and wanted them all to have the same key. Carlos was the associate who re-​keyed them all at $ 5 per lock. What a tedious and complicated skill to have. A man of few words, but oh does he know his trade. After being in the home for a week, I needed a couple more and Carlos was up to the task with a smile on his face. Because of Carlos and the great customer service I received, I have stopped going to Home Depot and am a dedicated Lowe’s customer. Thank you!

I have come to this location several times before and I have never been so happy with the service! I was just looking for a scrap piece of wood and John helped me find the size I wanted. When I asked him to cut it he actually cared to make sure that the two pieces were the same size. I didn’t expect so much care for a scrap piece of wood, but that attention to detail will keep me coming back to this location!

About a month ago, my water heater broke. I went to Lowe’s to buy a new one. The first guy I talked to told me it was no problem and they could get that installed for me that very night. He called over Crystal to help me. Crystal walked as slowly as possible towards me looking bored out of her mind. I could tell she did not want to help me at all and even gave my bf a look of «oh no». I started to explain to her I needed a 40 gallon tank replaced and she immediately cut me off and told me that 40 gallons was not up to code for my size of property. I told her that’s what I currently have, but if I have to go up to 50 that’s fine, i just needed it fixed immediately. She told me should couldn’t get someone out to inspect it until the next few days and then it would be days after that if they could actually approve the install. i said never mind, went to Home Depot, had great service and it was installed the next morning!
I wrote Lowes about this incident, and they sent me a generic response back (even calling me Joe when my name is Amanda) apologizing and saying a manager would contact me within 24 hours. I missed a call from a manager over 3 days later. He did not leave a message and the only reason I knew it was Lowe’s was I googled the number. i waited a couple more days for the manager to reach out, but he never did. I wrote Lowes again telling them about their consistently terrible customer service and after that i received a call a couple days later from a manager at that Lowes. He sounded like he didn’t really care, and he said he would send me 10% off my next purchase. i never received that coupon, but I could care less. I will never go to Lowes again. It was obvious to me that no one cared there, and I hope people reading this will be encouraged to go to Home Depot. They gave me excellent customer service and made my water heater incident much less stressful!

I wouldn’t ordinarily have great things to say about big box stores, but this Lowe’s has some employees who regularly go above and beyond in helping me get things done for our home projects. From the very small where they make little money to large home repair projects where they make alot — I get treated with the same respect that every customer deserves but few stores provide. I give them a 5 star for their customer service which is always delivered with utmost professionalism.

I ordered both closet and shower/​tub doors totaling $ 3,300.00. The closet door company’s products were great, went on easy and everything was as expected.
However, The shower door company & LOWES dropped the ball in several areas. After 3 months of trying to get everything I needed to install the door and sliders I returned everything.
I received the doors only on first delivery, then a week after I called, I received the tracks and rails (which I had to go pick up because the delivery service cant give more than a half day estimate for delivery), but never received the screws and parts to attach the handles to the glass.
Arizona Shower door did not ship everything with my order. Then they shipped part of what was missing but not everything. I tried contacting them directly but they never responded. I contacted LOWES on several occasions both at the store & through the websites customer service email. The website email went to a national or regional center who forwarded it to the store. This happened 4 times at least. Neither was able to get the issue resolved. At one point, John From LOWES called the vendor who told him to tell me to check the boxes the doors came in… I’m still amazed that John actually did this. (As though I had not looked). John should have told them to just send the missing hardware. It couldn’t have been more than a dollar or two per door x 3 doors. Never let a vendor put it back on the customer, especially when they had to go back and get part of the order already.
Typically, when a national retailer is contacted through their website, they contact the customer and do what is needed to resolve the issue. LOWES has a system that continuously passes the issue on to others at a lower level, through the store manager to the person in the department where the products are sold. (John).
I typically like LOWES having done business with them in three states. This is the first time I’ve had to contact corporate for an issue. The disappointment in this appears to be their customer service protocols beginning at the top.
I had an issue about 2 years ago with their biggest competitor who has a policy at the website customer service level of whoever gets the email/​case stays with it till resolved. This includes them proactively calling the customer and making sure they were satisfied in the end. It was not forwarded back to the store. any contact with the store was done by them.
I am sure my return was put on a truck to be taken to their liquidation center to be auctioned off which means the vendor will never be held accountable for their mistakes and (poor quality) manufacturing process.

Im gonna keep this short. Its okay but sorta depressing in this location.
They need to bring in a feng shui specialist.
Typical large box but amazingly not a very good selection of basic products.
I guess I like Home Depot better.

Okay, I’ve had enough experiences here to say that this place consistently delivers poor service. There’s a general pass-​the-​buck mentality in the store, and it’s obvious there’s a total lack of communication between departments. Stuff that I’ve put on will call (stocked items, like bulk tile, baseboards, and other like-​items) on my LAR have never been available when asked for. They consistently mess up orders, and are consistently slow and inept at getting things right the first time. I paid for a carpeting quote at the tune of $ 40 for one of my rental houses and was put on hold for over 20mins tonight in the flooring dept. Needless to say, I’m done with Lowe’s on Ft Apache. They all have the appearance of incompetence because management can’t even get it right. Good luck all that try to get anything done here! If you need assistance, run away, go to another Lowe’s, or go to Home Depot!

Because of the kids «project days» I appreciate this store and shop here, even though it is further than competitors. I would say though, the customer service needs a lot of help. Instead of standard employees, selectively hire enthusiastic ppl.

One of my go-​to places for home improvement.
I have purchased many things here including appliances (even on black friday). great deals if you wait for them. Some times they carry things Home Depot doesn’t. So i like to check both places out to compare when I need things.
Good place to check out for Black Friday. Not much people waiting (unlike some other stores). Good deals on some things. As i said, even appliances. I’ve purchased a Samsung 28.5 cu ft stainless french door fridge a few black fridays ago. great deal ! as well as washer/​dryers for my own house or rental houses.

Its laughable the people they hire here. No customer service, people on phone while trying to assist you and no one seems to be knowledgeable of the speacial order items. Most lowes we go to are too knowledgeable, this one must have missed the memo.

The store is like any other hardware store. Stocked full of everything you need to maintain your house. However, after having purchased a garbage disposal and then finding a better deal online, I came back to return an item.
How can. It happen that when I come I with a return that the transaction happens with very minimal talking?
No smile, just a blank look on the girls face. No eye contact. Just check the item back in and tell me it will go back on my MasterCard. Hand me my receipt all while looking into the store and not at me, the customer.
If it wasn’t for me saying «Thank You» and «Have a nice day!» You would think that we were robots.
This place needs to concentrate on getting their employees more social.

Terrible service.
Came in here to pick up some supplies and the staff here was extremely unhelpful and when I went to check out, the cashier had facial seizure and didn’t even smile and was very rude to me.
The prices here are also not very competitive and edging on the more expensive side and the selection is not as good as some of the other stores.
Avoid!

I do not even know what to say. Worst customer service. All we wanted to do was buy blinds. Simple right. No. first to find someone to help is crazy. You have to head all the way back to the front of the store. Then unless you buy levolar blinds they wont even cut them for you. Which by the way they did do a few moths ago when we bought the blinds for a different room. No one could tell us why. When we asked for a manager to find out why we could not get the blinds cut, we were told, go find the manager yourself. WHAT!
I have spent so much money in this store. Never again.
I will buy my blinds online. they at least cut them to the size of your window.

I like this store. It’s clean with wide aisles, it’s well organized, and they carry a good variety of «non hardware store items» (their Christmas displays and outdoor entertaining merchandise is awesome), and the employees are friendly and helpful. As a non-​handy female, I find Lowe’s to be much a more pleasant to shop than Home Depot.

The employees are very helpful, but very slow at getting the product we requested because it wasn’t on the shelf. It seemed like they had to go through four different people to get us one thing. Furthermore, I didn’t think that some of the employees acted as friendly as they could.
The check out experience was a lot better. We weren’t in line for very wrong. I suggest signing up for a Lowe’s credit card because it saves you 5% on every single purchase.
I don’t know if the items are more or less expensive than Home Depot, but I did find that a bottle of Pledge multi-​surface spray was $ 1.50 cheaper.
I would definitely go back to this location. Also, I think it is awesome that you can check store inventory via the Lowe’s website, but I would call just in case!