Crystal Clear Pools

We love our Crystal Clear Pool! After having several companies came out to give us bids we decided to go with Crystal Clear Pools. Lindsay came out and really took the time to go through everything with us. We had never built or owned a pool before. Out of all the companies we met with she was the most prepared and informative. When she left we just knew this was the company we wanted to go with.
Once we started the building process we got to meet the rest of the fam! Mike, Judy and Adam where all great! The construction process went smoothly despite the fact that 6 weeks feels like 6 months when its 90 degrees outside but Lindsay and the rest of the crew kept me well informed as each phase took place and before we knew it we where swimming in our new pool.
I will say this as an anxious customer trying to patiently wait on a finished product there was never a time even after hours or on the weekends that I texted or called Lindsay and she didn’t respond (I was one of those customers). If I was doubting some of my decisions she was always there to reassure me or to explain the pros and cons. I didn’t really want to spend additional money on extra decking but as we talked about it more she convinced me I would have no regrets and I DON’T…the only regret I would of had was not listening to their suggestions.
I was very indecisive on plaster colors and she found me several pools in my area that they had built to go look at to help me make up my mind. As I went to look at poosl I met some of their other pool customers that where just as happy with them as I was. I think that says a lot!
Overall, our pool is beautiful and our experience with Crystal Clear Pools has been great! Even after the pool was installed if I needed help with chemicals or how to work something Adam has always walked me through everything and their 4 weeks of maintenance after the construction was complete is so helpful especially if you have never owned a pool before.
We now have our pool on bi-​weekly maintenance with them which works well with my husband and my busy schedules. I love the fact we can stay with the same company for all of our needs and they have had wonderful service after the sale which to me is most important!
Thank you again Crystal Clear Pools for making this experience a great one! We will enjoy our pool for many years to come!

Crystal Clear Pools built an in-​ground pool in my yard during the summer of 2015.
First off, I would like to say that getting a pool in our yard is one of the best decisions/​investments that we have ever made. We have three sons (ages 14 and 10 year old twins) who, in years past, would spend most of the summer on the couch or on their electronic devices simply because it was so outrageously hot in our southwest-​facing backyard. Now that we have a pool, our whole family spends most of our spare time outside and the kids are active and having fun. Rather than bickering over whose turn it is to play a video game, they are making up creative pool games and laughing with one another. My husband and I swim every day and particularly enjoy ending our day in the water, looking up at the stars, spending some quiet time talking before bed. We are all in better physical condition now because it is exercising in the water is easy and enjoyable.
Early summer of 2015 was a tough time for a pool build. About two days after excavation of our pool began, the rain started and didn’t stop for weeks. This left us with a very muddy yard and put the project way behind schedule (through no fault of CCP). Once the rain stopped all the subcontractors were slammed with customers all over the state clamoring for excavation equipment, gunite crews, and concrete pump trucks. Lindsay did a good job of making sure that we got pushed to as close to the front of the line as possible and got our build back on schedule quickly.
At each phase of the project one of the members of the Montemayor/​Tibbs family were on site, making sure that things went smoothly. We especially appreciated Adam’s expertise, as we had a less than ideal drainage situation in our backyard and wanted to make certain that the pool and deck were designed to effectively direct drainage from our neighbors’ yards away from our house and pool. Adam put together a plan to accomplish this and expertly graded our whole backyard to improve the drainage. He even helped us to make adjustments when, at the very last moment, the city inspector refused to sign off on the retaining wall we had planned.
Since the completion of our job there have been a few things come up – lots of debris and trash was left behind by the concrete contractor, there was a thin patch in our Stonescape plaster that we pointed out the day it was installed, there is a small section of grout that cured too fast and is crumbling, and a component of the salt water system that I decided I wanted switched out for the next larger size.
In my mind, this stage of a project is the true test of the customer service commitment of a builder. Will they stop returning your phone calls after they collect your last check or will they be responsive until you are satisfied? After a bunch of phone calls and text messages Crystal Clear sent a crew to pick up the trash and debris that was left in our yard. With some persistent arguing I was able to switch out the salt water chlorine generator for the next larger size (I paid the difference). But now, nearly nine months later, I am STILL waiting for the Stonescape and grout to be addressed. This is really unfortunate because it leaves a very bad taste in my mouth about the whole project.